Tampa, Florida
Resolved
1.5
Details
4 comments

Update by user Jan 28, 2015

I have to commend them for adressing and fixing this issue quickly anf easily.

Original review posted by user Jan 27, 2015

I purchased 2GB of data for the Straight Talk Mobile Hotspot at 6:15pm on 1/26/15. I went to 4 webpages.

Opened one short email. Was on fb for less than 5 minutes. Scimmed through reading info from two websites I searched on Google. I did not download anything.

I didnt watch videos or play music. I spent less than an hour total on the computer and not all once. At 11:00pm, I tried getting online and it said I needed to replenish my data. I was like What the ***.

I restarted the wifi device and computer. Still said that. I went to straight talk website and checked balance. It said I had 0.0gb left.

How in the *** is this possible?!?! Do they just rip people off like this? Nobody else was using the wifi. Of course customer service is closed and past experiences have been a nightmare dealing with them.

I am dreading it.

If they do not correct this in the morning, I will be contacting the BBB and attorney general. Anyone else have this happen to them???

Product or Service Mentioned: Straight Talk Wireless Mobile Hotspot Plan.

Reason of review: cheated out data that I know for a FACT I did not use..

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1051773

Had this happen with my phone before they went to the 5 GB, they said I had gone over my data and that was that! And the BBB doesn't help either

MariaST
#1052837
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Anonymous
#942507

I did. Fcc and bbb complaints got my money back. I trashed the phone.

MariaST
#936922

Hi ScrewStraightTalk. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Straight Talk Wireless Reviews

  1. 332 reviews
  2. 216 reviews
  3. 128 reviews
  4. 65 reviews
  5. 26 reviews
Straight Talk Wireless reviews