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1.2
Details
I've been a ST customer for YEARS!!! at one point I was paying for my phone 4 kids AND my best friends service...THAT'S A CHUNK OF CHANGE!!! I've been through *** with this company...they messed up... CATASTROPHICALLY when my phone was stolen and I needed to change...
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Review
#1758795 Review #1758795 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Cheap and no contract
Cons
  • Data sucks most data is used up trying to get a connection
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • cell phone providers
  • StriaightTalk Wireless

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details

Update by user Jan 05

Finally after many calls they found that AT&T had not real eased my port. This should have been resolved the first time I called.

But one it was removed my port went thru.

After talking to MANY hours and agents at straight talk it was finally found and fixed. The...

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1 comment
MariaST
#1798175

Hi. This is Maria from Straight Talk Wireless.

Please accept my sincere apology. I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Kindly contact us via chat at http://bit.ly/2CuBvXO so we can provide a concrete resolution.

You may also contact our Customer Care at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Resolved
Review
#1748794 Review #1748794 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Non i have found yet
Cons
  • Very rude and non english speaking
  • Worst customer service ever
  • Slow internet
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
Off my phone to Verizon now
Tags
  • bad service
  • straight talk managers hotline
  • cell phone providers
  • port cell phone number
  • network providers
  • Tracfone Bait And Switch
  • Trac-fone
  • Walmarket Complaint
1.0
Details
I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over &...
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1 comment
MariaST
#1773930

Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.

We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.

Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1700285 Review #1700285 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
1.1
Details
During hurricane Michael in Panama City, all of Verizon's towers were knocked out. My phone was straight talk running off Verizon towers. We had no service at all for a week, no data at all for 16 days and then mostly nonexistent data. I called straight talk several...
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1 comment
MariaST
#1691317

Hi, LuminousAyeAye. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1392772 Review #1392772 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
As of October 10, 2018 and Hurricane Michael hit land from Panama City Beach to Tallahassee Florida, Straight Talk service went out and it took two weeks to get a very weak signal and as of today we are still having issues.
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2 comments
Anonymous
#1630454

Straight talk told me (as all 6 phones in my household are through this service) "it is a pay ahead plan and therefore there is nothing that can be done. Yet in order to try to have the *** service that we finally had available to us we had to continue to pay the $50/line for the service.

We could only TRY to make calls and texts go through. It was well over a month and a half before we could TRY to use the internet, with VERY LITTLE SUCCESS!!

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Review
#1390990 Review #1390990 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
1.0
Details
i called the cell phone company called straight talk to get some information that i needed because i had plan to change cell phone use later on after my 30 days services was over with them.I explained to the non English speaking women my situation and to why i was...
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1 comment
MariaST
#1461505

Hi. This is Ramel from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced with our customer service. We are determined to help you in resolving your issue. Let us review your account so we can provide a thorough explanation and concrete resolution. As your service provider, we want you to be satisfied and happy with our service.

Please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to work with you.

Review
#1231445 Review #1231445 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Very rude and non english speaking
Reason of review
non English speaking phone Reps
Preferred solution
my full refund of lost cell minutes
1.0
Details
I bought an iPhone 6 and connected it with straight talk this is my first time trying this service I wanted to keep my same number that i have with another company i still had service with my current provider now that phone has stopped working its saying i have no...
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1 comment
MariaST
#1398783

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com. Thank you.

Review
#1139757 Review #1139757 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • I have no service
Reason of review
phone not working
Preferred solution
fix the solution and add my service

Service is slow when on WiFi data runs out 2 fast no upgrade | Straight Talk Wireless

1.0
Details
even when i use wifi phone runs slow. Data runs out way to early before bill is due. Cant even upgrade on newer phones when youve been a customer for 2 years or more. I'm going to look for a new phone provider to see if i can get a better deal and better service
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Review
#1114731 Review #1114731 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
I thought about switching companies as T Mobile took over Metropcs and I am not fond of Tmobile poor customer service and lies ( no, I am not a dpoiled teenager. I am middle age and expect truthful company's attitudes). Each time my friend comes over we use her phone...
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1 comment
MariaST
#1340256

Hi. I’m Maria from Straight Talk Wireless.

We’re sorry for the trouble.

To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1061209 Review #1061209 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews

ABSOLUTELY HORRIBLE SERVICE AND CUSTOMER SERVICE | Straight Talk Wireless

1.0
Details
I purchased two phones from this company at a store (NOT ONLINE) and was told three months later when I wanted to take the phones to a different carrier that I could not because my phones were not active through their service for twelve months. When I questioned where this policy was written I was told it was on their website. I WASNT ON THEIR WEBSITE! And I was hung up on by a supervisor THREE TIMES and told I couldn't speak to his supervisor. DONT USE THIS SERVICE THEY ARE A SCAM. They don't want to help you they just want to take your money and give you bad service and even worse customer service. Its ridiculous
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5 comments
MariaST
#1325634

Hi, TonyaLusk. I am Maria from Straight Talk Wireless.

We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Daneshia
#1325343

Day 5 of fighting with this POS company. My husband decided to just switch back to save the hassle.

Well what a mistake that was. First I chat online to see what the status of our number port was because after 24 hours we still have no phone. The rep told me I wasn't their customer I was a Total Wireless customer... REALLY?????

So I have to call in where they said there was a error porting my number and I had to call Verizon to fix this. I waste my time calling Verizon to be told by their NICE customer service rep that this error was not theirs so they could not fix it. So I had to call Straight Talk again to be told that it wasn't their error again. Then they tell me that it will take a minimum of 24-48 hours to TRY to resolve this problem.

I just spent over $117 on minutes that the days are ticking away and still don't have a phone because of their mistake.

But yet we have to sit back and suffer through the bs and putting up with them. I will just go without a phone and eat all the money I have spent.

MariaST
#1324946

Hi.I’m Maria from Straight Talk Wireless.

We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.Thank you.

Daneshia
#1326265
@MariaST

How many times do you think I would need to call your company before they start doing their job correctly? I still haven't seen it!

And thanks to your company I have now lost my phone numbers. SMH

Anonymous
#1359713
@Daneshia

Hey look at TOTAL WIRELESS i think they are better than these SUCK _ _ _ people and their policies,, good luck

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Review
#1043306 Review #1043306 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund