Product: Straight Talk Wireless Mobile Phone Service Rating: 3 Stars Clear all filters (8 of 74 reviews match)
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Rating:
3.0
Details
No help with data after hurricane Michael.. I have no other way to check the news and stay updated on things due to no power and it really makes me mad knowing straighttalk is the only company not willing to help us in this time of need Wtf
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5 comments
Anonymous
#1619793

my straight talk service used Verizon as carrier. living in Panama fl, we had no service from 10/10 for about 3 weeks and then intermitant for another week.

straight talk has provided no credit for loss of service and trying to get through to talk to anyone about this is impossible. spent hours trying to get satisfaction.

guess I'll have to contact FCC and see if they can be of help. Verizon was giving credits but No t straight talk???

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Review
#1389971 Review #1389971 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective

Straight Talk Wireless - Very slow internet

3.1
Details
My internet is extreamly slow, and people tell me they send me text but I never received them I was thinking of paying my phone but it tells me I have ten days left. I though this was an unlimited plan ...
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Review
#1218383 Review #1218383 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
2.8
Details
I have contacted your dept 2 times and they act like im talking another language.I am trying to get my cell bill to fall on 1 the month.This month i turned it on 1 or 2 so i went 3 days without cell even tho im disabled. But now im sent message saying they turning it...
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1 comment
MariaST
#1424852

This is Christian from Straight Talk Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Christian

Review
#1178190 Review #1178190 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service

Straight Talk Wireless in Grey Eagle, Minnesota - 4 Phones in 2 years time

2.6
Details
Straight Talk is horrible, there customer service is non-functionable. I have hat 4 phones in two years and about two month of lost service which they will not give me credit for. They build the phones to there specs and do so by building in the SIM card so you can't take it with you (Samsung Gall Slll). Nobody speaks ENGLISH, so you understand about every 5th word, it takes hours to get through to them, and when they do they you are on a merry-go-round. They really should shut the doors and be defendants in a class action suit.
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1 comment
MariaST
#1233281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#942968 Review #942968 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Cheaper rates and no contracts
  • Cheap
Cons
  • Customer service ineffective
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Straight Talk Wireless - Mobile Phone Service Review from Washington, District Of Columbia

2.5
Details
Never had an issue with Straight Talk until i actually went tip Wal-Mart to purchase an "out of the box" straight talk phone. For whatever reason the phone doesn't work with the Straight Talk service, and i have been trying to find the root of all this since August. All in all, the phone service is on and working, but my phone number cannot be located with Straight Talk Ugh!
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1 comment
MariaST
#1213517

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#918370 Review #918370 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service

Straight Talk Wireless Mobile Phone Service Review

2.9
Details
Tech support for this company is a complete joke. For a few months now, I've been suffering a lack of signal in my home where there used to be a strong signal. Customer support either cannot comprehend (due to language/accent barrier or tech incompetence) or does not care that my phone gets amazing signal from every other location I travel to. They have made me try a new sim card to no avail and keep trying to blame weather even though the problem persists in all weather. Now they're trying to force me to lose everything on my phone and perform a factory reset instead of actually reporting to Verizon or whoever they report to that the bloody tower in my area is malfunctioning - even though I've told them multiple times that other friends and family on both Straight Talk CDMA and Verizon are also suddenly suffering weak and non-existent signal in my home. It's frustrating and infuriating, and since I'm home most often I'm basically now paying 45 bucks a month for absolutely nothing. What's worse is my phone is now laggy and misbehaving, I believe due to the 'troubleshooting' steps they made me try, which involved ripping the battery out while my phone was turned on.
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1 comment
MariaST
#1198399

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#899616 Review #899616 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless Mobile Phone Service Review from Whitney, Texas

2.7
Details
Straighttalk Wireless Is A JOKE! So RUDE AND LIERS! They Do NOT take responsibility for themselves or honor what they say they will do when u go without a phone for over a month. I had to call 2 or 3 times a week for 3 weeks in a row and everytime i had to explain the entire ordeal to the person i talked to. Then they would tell me they had to do the exact same thing that the person i talked to days before had already done. I waited for my replacement phone for over a month and every time i called they could not tell me why or when i was going to receive it. I called the corporate office multiple times after a month of dealing with rude straighttalk people and getting nowhere, left multiple messages with multiple people and no response from anyone. So when i finally recieved my phone over a month later, i was told i would get my service that i purchased that they put on hold for me PLUS they were going to give me A Free Months Service for all my troubles. Well when i called to get my free service after the service i paid for ran out, they said nope sorry we are not doing that. I asked to speak to their supervisor they had been consulting with and she said No i could not talk to them and refused to even give me the supervisors name. Said i could not talk with ANYONE but her. I could not belive the SUPERVISOR refused to talk to me or give their name, thats horrible work ethics. There is NO EXCUSE for straighttalks behavior. They are the most disrespectful unorganized lying company ever!!!! If it wernt for us PAYING customers they would NOT exists. They do not value their customers at all! Im calling the BBB as soon as i am done here. I have all info from EVERY call i have made to them in the past 3 months.
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1 comment
MariaST
#1188947

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#887368 Review #887368 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service

Straight Talk Wireless Mobile Phone Service Review

3.2
Details
Been on the phone all day to transfer my phone number and service after hours they tell me turn it off and back on and it will work if not call them back after I do it it says my number was deactivated and I can't call back and get a real person only a machine over and over finally they tell me there's nothing I can do I bought a phone from them specifically because they said all my concerns would be taken care of now everything is worse
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1 comment
MariaST
#1183354

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#879654 Review #879654 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Order processing issue

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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