Product: Straight Talk Wireless Mobile Phone Service Rating: 2 Stars Clear all filters (22 of 74 reviews match)
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Straight Talk Wireless - Straight talk nation wide or not?

1.5
Details
I thought straight talk was nation wide but what I have found out is you need to buy a phone for the area you live and if it works your lucky. I drive a truck for a living and was surprised to find from northwest arkansas to dallas texas I dont have service for over 135 miles! Thats unacceptable for me.
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0 0
Review
#1132778 Review #1132778 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

1.7
Details
Straight Talk They don’t “Talk Straight” They engage in false and misleading advertising of their warranties They functionally are NOT “no contract” service unless you bring your own unlocked phone with you.We’ve been customers since 2012 and at first the service and...
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2 0
1 comment
MariaST
#1375408

Hi. I’m Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

Reply
0 2
Review
#1109482 Review #1109482 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Being deceived about warranties and no contract
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Fraud
  • Refusal To Unlock

1.6
Details
I have straight talk and have had it for years now.The service has just steady got worse. I have this new iPhone I bought out right and I'm wait until the end of October so I can MAYBE get them to u lock it. I shouldn't have to wait. I have had issues with the service....
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0 0
1 comment
MariaST
#1365661

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

Reply
0 2
Review
#1094701 Review #1094701 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

2.4
Details
Straight Talk Wireless - Straight Talk The worst phone service or the best.
Straight Talk Wireless - Straight Talk The worst phone service or the best.
I have Straight Talk and the worst data speed ever.Fast for me is 2Mbps. Almost every time I check I am at less than 1.0Mbps (see photo). I've contacted their tech support and they promised it would be fixed in 24hrs. We'll see about that tomorrow. If they don't fix it...
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0 0
1 comment
MariaST
#1359530

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Reply
0 2
Review
#1086635 Review #1086635 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

2.0
Details
We own 4g samsungs they almost never connect at that speed they seem always to be throttled if you use more than two minutes of internet, our data use can be under 1Gb it dont help.My older samsung was always at 2 & 3 G speeds. I 'd complain to CS dept. and hold...
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2 0
5 comments
Anonymous
#1348349

Does anyone else have to get a new sim card every year? My phone goes into "emergency calls" the past two years and I cannot get service until getting a new sim card sent from Straight Talk.

So for about 5-6 days, no phone service. I cannot get an answer as to why we have to do this.

We have been with ST for over 10 years. Looking to change service carriers if can't get an answer.

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1 0
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#1057979 Review #1057979 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Can not put service on a new phone for 3 DAYS

2.4
Details

Update by user May 24, 2017

they kept my phone off for 3 days,, my phone and my pre paid card,, ok ok,, well thats 3 days to look for a more human-type, customer friendly phone service

Original review posted by user May 21, 2017

I lost my phone so i called to put my service on hold to not waste my days,, I found the phone 1 day later and was told from 7 different customer service reps. i could not get service until after a 3 DAY hold was up,,, lol lol think of this my phone and wanting restart it ok after # days. Straight Talk policies SUCK, suck and did I say they stinking SUCK.. I clicked English each time I called customer service,,, what did that get me,, 6 times it got a very broken English speaking person, that I had to ask several times to please repeat what they were saying,, this is just WRONG, Straight Talk SUCKSSSSSSSS
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2 0
2 comments
MariaST
#1331112

Hi rssmo. My name is MariaST and I work with Straight Talk Wireless.

We sincerely apologize for the type of service you received and for the trouble you have in trying to reinstate your newly found phone.

We will make sure to rectify this situation. To start with, please chat with us at http://bit.ly/2gQCmUz?caseId=41023.

Reply
0 5
Anonymous
#1359695
@MariaST

Thank you for your concern, but it come 4 days late, I found a new company to use, TOTAL WIRELESS. I think my problem could help S T in the future,, U see in my world I would buy 30 days of service from your company S T and when I lost the phone it was no problem for S T to stop my service i did not waste any days from my paid up phone card,,, BUT to re hook up my service was THREE DAYS now that not real in todays world, do you think that this a good policy for S T ?????????????????/ thank you

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1 0
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Review
#1049945 Review #1049945 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Would change their policies
  • Need to experience what i have
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Poor Technical Support

Straight Talk Wireless - Mobile Phone Service Review

1.5
Details
They let someone take my phone number after we called the day before and said someone had my phone turned off they wont even give me my money back now im stuck with no phone and suppose to have a phone and min for 2 1/2 more weeks
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2 0
2 comments
Anonymous
#1325727

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

Reply
2 0
MariaST
#1303846

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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0 4
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Review
#1018537 Review #1018537 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service

1.9
Details
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone.I'm reading every word of the exhaustive...
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2 0
2 comments
Anonymous
#1325731

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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1 0
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Review
#1013783 Review #1013783 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Unlimited talk
  • Unlimited text
Cons
  • Bad customer service
  • Lies on terms of service
  • No updates on phone software
Reason of review
Inability to recieve phone software updates
Loss
$433
Preferred solution
Deliver product or service ordered

Straight Talk Wireless - Mobile Phone Service Review

1.5
Details
My samsung galaxy sky will display a notification at top of screen that says searching for service, when im in local areas. Then it will say i am roaming and i wont be able to make calls or text message. Then i will have messages and missed calls pop up randomly at times that i have missed because the service is such ***!
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1 0
1 comment
MariaST
#1298344

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Reply
0 2
Review
#1011462 Review #1011462 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service

Straight Talk Wireless - Mobile Phone Service Review

1.7
Details
Been a customer with St firvyears then dec 31 i had my accountvteansferred to a new phine,, took almostva werk and a half to get my sims card,,after they sent me2 incirrect cards,, finally got the right one ,,had service 9 days then st told me i had used my 5 gb of data and dropped me down to 2 gb in which icant t get on internet,, im doing defferent on my phone that i did before and i never went over my data,, but since christmas they say i used my limit in 9 days,, i have argued untill im blue in the face!! Still no straight answrrs from straight talk,, *** customer setvice and no hinest answers,, im going to legal dept and maybe we will go into arbertration! Im done!
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1 0
1 comment
MariaST
#1270379

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Reply
0 1
Review
#990369 Review #990369 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service