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1.6
Details
Don't do it! Coverage map is falsely advertised. Less than 2mbps from 10am to 3am in Avondale/Phoenix AZ, and many other places in the US (OTR truck instructor) when they advertise 4G LTE. Total scam. Even after you expend the 10Gig "unlimited" it supposed to be at...
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2 comments
MariaST
#1558766

Hi Anonymous. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. Allow us to review your account so we can provide you with a concrete resolution regarding your refund request. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1322084 Review #1322084 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Not as described/ advertised
Weak signal and no 4g data. I have been a straight talk customer for several years now. And until recently have not had many complaints. But within the last two weeks my signal has been horrible, and my supposed 4g data has been nonexistent. Tried calling customer...
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1 comment
MariaST
#1556079

Hi. My name is Maria from Straight Talk Wireless.

I would like to apologize for the troubles and frustration that you have experienced with our service. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1320307 Review #1320307 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.9
Details
my girlfriend has the same problem she can not call certain numbers and can not text certain numbers . her daughter changed from an iphone 6 to an iphone 8 last week now she cant call her daughter from her galaxy s8 plus so far about 9 of her contacts she can not call...
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1 comment
MariaST
#1557777

Hi HonoredIbizanHound. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We look forward to working with you. Thank you.

Review
#1314778 Review #1314778 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Compre un celular blue android 7.0 para transferir mi numero de straight talk porque los celulares de straight talk son muy malos se danan rapido compre el celular desbliqueado y despues de 72 horas el celular no tenia servicio gastando tiempo en telefono pasandome de...
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Review
#1292077 Review #1292077 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Data not working at all | Straight Talk Wireless

2.3
Details
i just re paid my phone card yesterday and received 10 gigs and now my data will not work at all. i tired sending an email to the help portion of the company and no response yet.
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Review
#1246249 Review #1246249 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
1.0
Details
i called the cell phone company called straight talk to get some information that i needed because i had plan to change cell phone use later on after my 30 days services was over with them.I explained to the non English speaking women my situation and to why i was...
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1 comment
MariaST
#1461505

Hi. This is Ramel from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced with our customer service. We are determined to help you in resolving your issue. Let us review your account so we can provide a thorough explanation and concrete resolution. As your service provider, we want you to be satisfied and happy with our service.

Please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to work with you.

Review
#1231445 Review #1231445 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Very rude and non english speaking
Reason of review
non English speaking phone Reps
Preferred solution
my full refund of lost cell minutes

Very slow internet | Straight Talk Wireless

3.1
Details
My internet is extreamly slow, and people tell me they send me text but I never received them I was thinking of paying my phone but it tells me I have ten days left. I though this was an unlimited plan ...
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Review
#1218383 Review #1218383 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
2.2
Details
I have been a straight talk customer for YEARS now, and I am done with their bullshit. First lets start with the small stuff, the fact that they are to stupid and to cheap to hire Americans and instead hire a bunch of people who can't understand basic English. But...
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Review
#1214168 Review #1214168 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Coverage area
Cons
  • Law breaking
  • Customer service
  • False advertising
Reason of review
Poor customer service
Loss
$150
Preferred solution
I want my refund of the account you illegally disabled, and I want you to stop breaking the law.
Tags
  • Staight Talk Wireless
2.8
Details
I have contacted your dept 2 times and they act like im talking another language.I am trying to get my cell bill to fall on 1 the month.This month i turned it on 1 or 2 so i went 3 days without cell even tho im disabled. But now im sent message saying they turning it...
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1 comment
MariaST
#1424852

This is Christian from Straight Talk Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Christian

Review
#1178190 Review #1178190 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service
Tucson AZ Paid for monthly service "No Service" appears on phone, not even allowing to check messages.Cannot receive calls. Will discontinue this service after cancelling credit card and charges, and will not recommend anyone use this service again online.End of...
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1 comment
MariaST
#1416912

Hi. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for this experience. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1166684 Review #1166684 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality