Product: Straight Talk Wireless Phone Plan Clear all filters (167 of 167 reviews match)
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Straight Talk Wireless in Seattle, Washington - I thought srpint was bad nut wow

I WAS KICKED OFF THE DATA PLAN WITH NO WARNING OR REASON. I THOUGHT IT WAS UNLIMITED. I found out by calling the customer service and after the 2nd person from india I talked to told me I used to much data and then was transfered to an automated message explaining it is within their right to kick me off the data plan. The messed up part was I paid my bill and didn't find out until after I was kicked off. So I blew my money on really bad and very limited phone service .... it seems I am not the only one this has happens to I have seen after reading on the net. I do not give straight talk much longer of staying in business with *** pore service like this. I know I switched and hope no one else gets sucked into their lies ,.......... ............
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Review
#403966 Review #403966 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$150
Tags
  • Billboard Hot Dance Club Songs
  • Critical thinking

Straight Talk Wireless in Nashville, Tennessee - Excessive data

Update by user May 02, 2013

I forgot to add on while Wal-Mart is the exclusive dealer for this company they DO NOT encourage their associates to use it. It's not one of the companies that they have negotiated a discounted rate for. I really should have paid attention to that before i joined up with them.

Update by user May 02, 2013

Since my last post I have gone back to a contract phone. But that wasn't the end of the fun Straight Talk decided to have with me.

I had my new carrier port my number over to their service about 2 weeks before my refill would have occurred. The new carriers tech support said with the 5 minutes that he has spent on the phone with Straight Talk's tech support he was surprised I had stayed as long as i did.

The other day I get an email saying that my service refill is coming up and blah blah blah. I called them up and explained that I had removed my phone number and myself from their service and that they needed to make sure that I wouldn't be billed for another month. The guy on the other end apparently heard "I want to unenroll (their word) for the auto refill for my phone." His response was to rattle off that I save money by having it taken straight from my account. I again said i wasn't with them anymore I am not supposed to be billed by them again and could he please make sure i wasn't going to be billed again. He tells me he can unenroll me in the auto refill but that being so close to the payment date it will still take the money out of my account. I had to take a deep breath at this point, and make sure i was hearing this correctly "so since i removed my phone number and myself from your services well before the new payment cycle started but i didn't unenroll with one of you i still have to pay for a month i'm not going to use with you?" "Ma'am you can always request a refund." "i shouldn't have to ask for a refund for something i'm not purchasing." "i'm sorry ma'am there's no way to stop the computer from doing this."

I assured the guy there was something i could do and wished him a wonderful day. My next phone call was to my bank talking to them for 5 minutes explaining the situation. Because it was linked to my debit card they couldn't stop the payment but i could cancel my card and pick the new one up the next day at my local branch. Which is what i did.

Today i get an email telling me that my phone is going to be shut off if i don't buy a refill card. Wait i thought that wouldn't kick in until next month?

Original review posted by user Apr 01, 2013

Last night my phone starts flashing an error code 67. No big deal i just have to call tech support and they'll fix it like they did last month. wow was i wrong. i have just spent 3 HOURS trying to get somebody to listen and turn my data back on. apparently i was using excessive data and they cut off the date portion of my UNLIMITED plan. i tried to stay polite but some of the people were just so down right rude and arrogant. they kept transferring me to some Data department that was nothing but teleprompts, after they assured me that there was going to be a human at the other end of the line. It took me almost an hour and 5 phone calls to have them track down how much is considered excessive data (apparently 1.5 gb). They then were pretty much accusing me of breaking their Terms of Service, "well do you have a home computer ma'am?" "yes i do." "well ma'am you can't use your phone to connect your home computer to the Internet." "I'm not" "well ma'am that is just an example of something we call tethering." So i go round and round and round trying to get somebody that can turn my data back on. i keep hearing "oh we're not allowed to do that" or "oh we can't do that from here." Somewhere in that company is somebody that can turn on the data, they can over ride the computer and fix the issues, which apparently they're having a ton of. i finally had enough and asked to talk to the ranking manager that was on duty since nobody else would listen, i waited on hold for almost 30 minutes only to hear the phone pick up and then get hung up. I called back and from the start said i want to speak to the ranking manager that is currently on duty in the company. repeated the issues over and over and over again. i finally find somebody that's semi listening (i think) the most she'll, do cause she can't turn on the data, is give me 5 free days at the end of this service cycle. Now hang on, she can't give me my data back but she can give me 5 days of free service at the end of this cycle; so instead of going 4-6 days without my data I'd be going 9-11 days without the data. I've had it with this company, yeah the price is good but i never had issues like this with my contract phones. time to go back.
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Review
#397125 Review #397125 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$50
I bought a phone at wal mart and the unlimited phone text and internet card for the first 2-3 weeks it worked fine. Then the phone started to act funny. I couldn't access the internet completely or the page would skip while reading it. So after about a week or more...
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1 comment
Anonymous
#719976

they suck trust me i have one of there smart phones that the apps no longer work or are available phone turned off at random i call them there answer turn phone off take out batt wait put batt back in and turn phone on again. how the heck dose that fix phone randomly turning off.

you ask them fora manager and you get put on hold and same person comes back to talk to you useing a different name was told by a at&t employee i know that straight talk uses at&t and versions out dated refurbished phones.

Review
#395611 Review #395611 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45
Tags
  • Instant messaging
I have continually had my data shut off by Straight Talk and I have to call in to there terrible customer service, they do something, I restart my phone and it's back. Then one day it got shut off and I called in and asked why they keep shutting it off and the very...
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6 comments
Anonymous
#972786

How do you expect The government To stop illegal activity When they are benefiting from it In the form of Tax revenue.So nothing will ever be done. It will just get worse in this country.

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Review
#389374 Review #389374 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$80
Tags
  • Economics

Straight Talk Wireless - Awful experience

I have become a StraightTalk customer only a month ago and already ran into so much trouble with them, I cannot even believe it myself. To begin, their international plan is a complete fraud. They do not have a list of covered cities, and you have to text message each international phone number somewhere to find out if it is available. What if I have 120 friends in England and 200 in Russia?Then, after each call, even to a voicemail, the phone goes into a searching mode for a minute or two. Technical support tried, but failed to fix the problem.And third. They do not disclose your account number, so if you want to switch to a different carrier, the only way to find out what your account number is, to call them and produce the SIM card number, which means you have to take it out and use some other phone. Not to mention that you will be on hold for an hour before you get connected to a live person. I am totally disgusted. Whoever runs this scam, should be in jail for fraud.
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Review
#389336 Review #389336 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$60
I pay $45.00 a month for unlimited servicei didnt know that ur set up with only so much data that is *** and plus ur customer service sucks !! i use my gps for the work that i do this has got to be the most rip off phone service i know ur just out to make money and ***...
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1 comment
Anonymous
#599626

If you will go online and read the terms #6 and #7 you will see that there is nothing unlimited about S

traightalk. They say you are only allowed to used the internet sparingly as well as calls mobile to mobile and to landlines.

It really is misleading and false advertising. Hummm I wonder, it there will not really be a class action suit. I use this service but had not read the fine print.

Even the people who sell them are not aware of the limitations. Seems like they should have to change the terms or else the advertising.

Review
#379045 Review #379045 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45
@ times now I have been accused of using to much data on an unlimited plan they wait till I refill with a new card and steal my remaining days of service also taking my phone number and making both of my phones useless.They are thieves they stole my money and refuse to...
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1 comment
Anonymous
#603564

Its ashame walmart is helping straittalk rip off the public I am a handycap person travling across the us had no service in lake havasu after 3 hours with so called customer service they told men they dont have nationwide service that I have paid for they did say I was riped off wouldn't even try to help me in any way now im going to have to get another phone im going on a 1 man mission to tell my story in every walmart straittalk display across the usa were poeple speak english about there practice off ripping off hard working poeple an the handicap now im leary about shopping at walmart because of straittalk

Review
#378064 Review #378064 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$130
Short story. Took my money ,provided a service that did not work at all and refused to take the phone/service plan back and return my money. This played out over 30 days, 4 different sim cards , countless calls to "tech support" Customer service is virtually...
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2 comments
Anonymous
#596638

My husband and son both have the straight talk but they got the one that was 70 something dollars. It has been wonderful.

For the ones that do internet, I've heard you have to buy the more expensive 140.00 + dollar ones. At least you didn't lose much money.

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Review
#377729 Review #377729 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$40
I have been using straight talk for a little over two years now. I purchase a $45 unlimited card every month. I understand they have some sort of "data limit" which causes my internet to run extremely slow. This only happens the last three or four days of the month....
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122 comments
Anonymous
#1438783

Just got refill on 18 th and slow or no data at all i paid for unlimited??

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Review
#376406 Review #376406 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45
I bought my daughters phone a week ago along With the unlimited card,Sunday the phone was Not working so I called 4 days on the phone with This company and 3 hour long each time Today I called and they transferred me 3 times Just to tell me she had overage on data...
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1 comment
Anonymous
#723040

Worst phone service ever and their unlimited scheme is flat out false advertisement.

Review
#375866 Review #375866 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45