Product: Straight Talk Wireless Phone Plan Clear all filters (167 of 167 reviews match)
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I purchased a Straight Talk smart phone for my daughter and set up auto-refill to pay for the unlimited data plan. Three weeks ago, the data service was shut off. My daughter called them to report the Internet was inaccessible, but gave up after being transferred...
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53 comments
Anonymous
#1209394

I hate hate and hate straight talk they rob you alive.

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#292408 Review #292408 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan

Straight Talk Wireless in Salem, Oregon - Straight talks horrible...read this..

So I called straight talk about a week ago wanting to change my plan from there $45 unlimited plan to there $30 1000 minute plan. I'm set up on there auto refill system and have been a straight talk customer for about 8 months. Up until now I can say I used to be pretty happy with there service, all the way up until I actually have to deal with them. When I talked to the lady on the phone, she spoke horrible English... It was so hard to understand her. She asked me to repeat things multiple times and kept saying one more minute while my system is figuring it out at least 7 or 8 times. I proceeded to ask her again, I just want to make sure that the $30 plan will not start until the end of the 30 days of service I had already paid for this month. She said it wouldn't, that the $30 would come out on September 9. Well last night I checked my account...they charged me the same day I talked to them for another months worth of service even though I still 2 weeks left on my contract. Last night to get this all straightened out....I called the customer service center to talk to them about refunded my account for the $30 because like I said I called to change my service future plan not to be charged that day...I honestly don't even think they know what there doing or how to do there job. So last night was awful. I got disconnected 3 times, I was on the phone with 3 different reps. I asked multiple times to speak to a supervisor. I repeated this story over and over again with each rep too. Finally the last lady I talked to said she was going to transfer me to the refund department supervisor (even though at the beginning of the conversation she said there was no way of refunding me). I was on hold for an hour, nooooo one ever picked up. Today I called my bank and processed a claim against them. I am getting a refund through my bank and my bank will investigate straight talk. I did however have to re contact them today in order to stop the auto refill from coming out of my account. Once again I got disconnected twice. So I had to wait on hold about 30 minutes. I finally talk to someone, got them to process "the cancellation of my auto refill". At the end of the conversation I asked her...where are you guys located out of? She said the Philippine's. So for all of the complaints I read that said they don't speak good English and you cant understand them(including mine)....that's why. And the last question I asked was how late is your refund department open? she said 11:45 central....so remember how I said I was on hold for an hour to speak to a supervisor in the refund department...THEY TRASFERRED ME THERE after hours...that's why no one picked up. How incredibly rude, and a huge waste of m time... By far there the most awful company I have ever had to deal with. Don't start service with them. You will regret it.
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4 comments
Anonymous
#479191

I have exactly the same experience as hers.When i changed my plan from unlimited to 30$, i i didnt get a service for days..the same horroble experience that i put on hold for hours and transfered from one person to another, asking the same story everytime you are transfered to another person. I also requested if I can talk to the manager because I aont have extra line to use, am just using a friends cel..but the lady just kept me on hold andd tried to fix it..a hit and miss type of fixing!!!...up to this day, i dont have yet a service! straighttalk sucks..yes they say you pay less for the service..but they forgot to say..you pay for stress fone!!

Anonymous
#396389

I also encourage you to visit the following site, where I was directed by the US Better Business Bureau as the appropriate venue to file a complaint against the company:

www.800helpfla.com

Anonymous
#371332

I have nothing but good things to say about straight talk. :grin

Anonymous
#371330

:cry

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#259472 Review #259472 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
WARNING!!!!! TO ALL STRAIGHT TALK CUSTOMERS: STRAIGHT TALK WANT'S YOU TO BELIEVE THEY ARE OFFERING YOU AN UNLIMITED TEXT, TALK AND DATA PACKAGE FOR $45.00/ MONTHLY. THIS IS NOT TRUE AND STRAIGHT TALK'S UNLIMITED PLAN IS BOGUS AND A RIP OFF. THIS STRAIGHT TALK UNLIMITED...
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36 comments
Anonymous
#1731883

I just had the same issue. It was some bs because I used my old SIM card with my new phone.

They couldn't explain why it worked like that for 4 days however. After spending 2 hours on the phone I finally got transferred to a supervisor which activated my new sim card that came with the phone with the new phone and all seems to be ok for now. This is after the original person on the phone told me my phone had been deactivated for a couple years and my phone number was lost. He accused me of being late on my payment for more than 30 days when it had just been paid 11 days ago.

So my advice is, stop dealing with the idiots that answer the phone and immediately ask for a supervisor. They actually seem to know their way around their own system. I have my new phone and my old number still.

It just took 2 plus hours on the phone. Give that a try and good luck!

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#246083 Review #246083 is a subjective opinion of poster.
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Straight Talk Wireless Phone Plan

Straight Talk Wireless in Indianapolis, Indiana - Straight Talk Phones Blow !!!!

I am a new straight talk customer and i regret my choice in this plan. It has been 3 days and i still do not have a signal or a phone number. I keep calling the customer service center and am constantly told by someone who speaks very little english that i should turn my phone off then back on every hour. After a day and a half of this i was told to wait another 24hrs to allow the phone to find a tower in my area.And guess what the results are.??? You guessed it.! No working phone.!! Now i am being told to hand upload a code given by the service rep. who now says i have to wait another 24hrs. I am cutting my loses and going back to T-mobile.
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#234973 Review #234973 is a subjective opinion of poster.
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Straight Talk Wireless Phone Plan
Loss
$150

Straight Talk Wireless in Palos Park, Illinois - Straight talk year plan doesn't save

I GOT A SOLICITATION EMAIL TO SIGN UP FOR ONE YEAR SERVICE FOR $499. I LOGGED INTO MY STRAIGHT TALK ACCOUNT AND COULD NOT FIND OUT HOW TO MAKE THIS HAPPEN. I CALLED THE SERVICE NUMBER TO LEARN THAT THE ONE YEAR PLAN ACTUALLY HAS SERVICE CHARGES TACKED ON TO MAKE IT $548.73 FOR ONE YEAR OF SERVICE. I DECIDED TO KEEP MY PHONE WITH AUTOREFILL ONE MONTH AT A TIME. THIS TYPE OF LYING CAUSES ME TO BE ANGRY. THIS IS NOT STRAIGHT TALK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I THINK OTHER CONSUMERS SHOULD KNOW ABOUT THIS. ALL STRAIGHT TALK IS DOING IS GETTING TO USE MY MONEY FOR 11 MONTHS FREE!!!!!
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#233377 Review #233377 is a subjective opinion of poster.
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Straight Talk Wireless Phone Plan
I received my Straight Talk phone on yesterday. I charged my phone for the recommended 5 hours before use. I followed all the instructions in my packet in an attempt to activate my phone this morning at 6:30am. Still unable to make calls about 8:15am, I called customer...
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11 comments
Anonymous
#510258

I have a Straight Talk Phone, and I have to GO OUTSIDE to make a call or send a text message. 90% of the time neither will work inside my house.

I called their customer service once; and the guy had me punch some codes into my phone.

It still does the same things. Anyone else have this problem?

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#228525 Review #228525 is a subjective opinion of poster.
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Straight Talk Wireless Phone Plan
Straight Talk internet and picture msging not working? I have an LG290CM straight talk phone with the unlimited plan and have been with them for over a year now and I haven't had any issues until now except occasionally unable to access the internet but that rarely...
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8 comments
Anonymous
#564246

I have a samsung Infuse 4g. Put straight talk on it with no problem.

Texting works great, but cannot send a picture.I hit the send and it says sending but goes nowhere,. Any idea's why?

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#210570 Review #210570 is a subjective opinion of poster.
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Straight Talk Wireless Phone Plan