Product: Straight Talk Wireless Phone Plan Clear all filters (167 of 167 reviews match)
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Straight Talk Wireless in Pretoria, Gauteng - Activating new phone and TRYING to get their service

I elected to transfer current service to BYOP plan and upgrade. So far NOTHING but hours on the phone and now currently on 55th minute of hold AFTER speaking with the rep who couldn't assist me. This is ridiculous. Its been 2 days and so far NOTHING resolved. I would suggest NOT buying this package or even going to straight talk at all. They obviously do not have enough employees and the ones they have don't have a clue! What a joke. Waste of money and precious time.
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1 comment
MariaST
#1086872

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761612 Review #761612 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review from Yonkers, New York

I recently bough a galaxy s3 out of pocket along with the insurance as well as a 45 dollar plan. Costing me roughly 450 dollars. My phone broke so I decided to use my insurance, they said they would send me some packaging labels to take to UPs so they could receive and replace my phone, they said it would take 10 days. After a month went by I called the help desk. After being on the phone for 4 hours they told me there was nothing they could do that they had to records of me sending my phone in. So I track my package using ups tracking. They tell me the package was received at a Wal-Mart in tennessee at Smyrna county and signed off my a man named Russell. So I call the Wal-Mart and they say they have to records of a Russell working there. So here I am with no phone and 450 dollars in the whole. StrAight talk screwed me on this deal. FYI don't buy the insurance. Its a waste of time!
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1 comment
MariaST
#1086873

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761568 Review #761568 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless in Providence, Rhode Island - Straight talk careless customer service

2.0
Details
Worst service any "customer" could ever get, rep took the call, just said he was going to transfer me to a department which was going to give me the same answer, and hang up the call. Also Explained that I was unable to return the service plan, that there is money involved and I am at s loss, and he said it was not his problem. You can not use the service plan they sell if the phone you got you did not buy from them, you are forced to get something specific from the. And manipulated to get the service they want you to get which does not give what it advertise it gives.
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1 comment
MariaST
#1074609

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#746002 Review #746002 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Refusal to help
  • Rudeness
  • Unwilling to help
Reason of review
Poor customer service
Loss
$30
Preferred solution
To get what I bought added to my service plan and that my phone is not shut off.

Straight Talk Wireless in Harrisonburg, Virginia - Not to happy

i bought a samsung phone at walmart and decided to buy a straight talk unlimited card. Today my phone crashed so i called straight talk helpline.I first talked to a man who did not help me.And when I called and asked to speak to a manager She was not able to speak clearly enough that we could communicate well. She became frustrated with me and hung up on me.She gave me a number to call with no code so I called the number and talked to Michelle she helped me but in order to make this right I have to be without a phone for two weeks. My job requires me to have a phone. This has been a very disrupting thing.
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1 comment
MariaST
#1066320

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#736749 Review #736749 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless Phone Plan Review

Have a lg pop star 2 just refilled my whats supposed to be unlimited plan phone is still slow as molasses facebook just spins around that grey circle cant access music very unhappy and upset with s.talk calling is a wast of time cust.service sucks
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Review
#726001 Review #726001 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless Phone Plan Review

Straight talk is a joke they cut my phone off for a week talked to them every day to try and get service back on they ended up sending me new SIM card it lasted 2 days and now they are telling me I have to pay for more minutes when I had 2 weeks left on plan holleys tattoos Laurel ms now I can't use phone
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Review
#683788 Review #683788 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
My daughter purchased a $30 card to renew her minutes. However she was unaware that she had to purchase the $45 card, as someone else had bought the phone for her, and apparantly chose the $45 plan initially. Straight talk would not allow her to add her minutes using...
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2 comments
Anonymous
#1030461

Overreacting. You can't use the $30 refill card with an android phone.

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Review
#680710 Review #680710 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment

Straight Talk Wireless Phone Plan Review

3.4
Details
I purchased a $30 straight talk plan and when I called I got told that its not valid for my phone is there anyway I can get a refund before tomorrow
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Review
#679081 Review #679081 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless Phone Plan Review

I bought a straight talk $30 plan but when I called to activate it straight talk says it won't work on my phone is there any way I cam get a refund before tomorrow
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Review
#679078 Review #679078 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Damaged or defective

Straight Talk Wireless Phone Plan Review

1.0
Details
I am down right pissed off. I bought a refill card for the month of August, I refilled my plan, and less than an hour later my phone tells me that it has been deactivated. I'm through with this and after paying very close to $50 and my phone being deactivated straight talk can literally go Ef itself!
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Review
#678735 Review #678735 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan