Product: Straight Talk Wireless Phone Plan Clear all filters (167 of 167 reviews match)
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I have been using straight talk for a little over two years now. I purchase a $45 unlimited card every month. I understand they have some sort of "data limit" which causes my internet to run extremely slow. This only happens the last three or four days of the month....
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122 comments
Anonymous
#1438783

Just got refill on 18 th and slow or no data at all i paid for unlimited??

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Review
#376406 Review #376406 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45
Straight talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with...
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2 comments
MariaST
#1717068

Hi ShortChihuahua389. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience you have encountered with our service specially with Wi-Fi calling. We value your long time loyalty, and we want to make things right. Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1583924 Review #1583924 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Worst customer service ever
Reason of review
Theft by Straight Talk
Loss
$60
Preferred solution
Full refund
1.0
Details
I purchased this phone years ago, believing I can activate it with another company. No problem. However, I called to activate it a few months ago, to give my nephew a phone to use until he could buy his own. It was a very old phone that could not even be used for...
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4 comments
Anonymous
#1637770

Thank you for your help. I called the number you provided and my issue was resolved immediately. Thanks again!

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Review
#1445743 Review #1445743 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
I'm so displeased with Str. Talk. For 2 years we have been with them. My husband and I. We live at the same address and they text me that they charged me 45.00, my normal rate. I looked on my credit card and they charged me 50.63. They charged my husband 45.00. When I...
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1 comment
MariaST
#1691026

Hi, ClearOtter985. I'm Maria from Straight Talk Wireless.

I would like to express my sincere apologies for all the inconvenience you've enocountered with our service. To help us serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1455059 Review #1455059 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue
Loss
$6
I have tried over and over again to set up and account through both mine and my husband just to get a new phone through straight talk and I've been "denied" each time for whatever reason and I know for a fact that both of our credit is good and according to their...
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1 comment
MariaST
#1630393

Hi GraciousArcticHare878. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1434979 Review #1434979 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Application
Reason of review
Switching to a new phone company
1.0
Details
My service ends on 9-9-18. That is today. That means my service wont turn off till midnight. I called straight yesterday to stop the auto refill. Found out today they didnt. So my bank got over draft. At first they said they could refund the money for the service plan...
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2 comments
MariaST
#1558581

Hi. This is Maria from Straight Talk Wireless.

I read your post and I am sorry that your having problems with your Auto Refill. This is never the experience we want you to have. We'd like to dive deeper into this and see how we can further assist. To do this, please contact us via chat at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.

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Review
#1350968 Review #1350968 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
1.9
Details
I personally have four Straight Talk account on three different phones.. there bring your own phone has three SIM cards for $45.. but if you activate 1 and realize its towers don't have good service around where you live... May not 9 the service difference between the...
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1 comment
MariaST
#1557729

Hi OilyJay. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please chat with us using this link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to working with you. Thank you.

Review
#1315689 Review #1315689 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
2.1
Details
I talked to several people and there was only one that said they could help n of course transferred me to someone else. I bought one of the 3 EXTREMELY similar service cards at the store. I had gotten the $60 service plan by mistake thinking it was the unlimited data...
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2 comments
Anonymous
#1482986

That comment is too long to read in its entirety. Why not engage a reputable service if you must have wireless ?

Cost ? Ironic that you must call a phone company ...

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Review
#1258180 Review #1258180 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
purchased straight talk November 2017. Data was slow and buffered, causing fast data consumption. This was not always the case, but frequent. I was okay until a week ago I get little to no internet connection. I purchased data twice due to buffering eating up my data...
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2 comments
Anonymous
#1498773

Buffering doesn't eat data. Buffering is only your device not having the capability to receive enough data, the company restricting how much dafa comes through (Most likely explanation), or the data link being cut completely.

Straight talk is just ripping you off, making you buy more data. Straight Talk used to be a reliable service BACK IN THE DAY (Pre-2010), these days, loyalty gets you nowhere.You're a long-time customer? You think that matters?

They're just laughing at all of the rubes purchasing extra data when their data hasn't been used up. Get off of the Straight Talk bandwagon, wake up and smell the ripoff.

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Review
#1276877 Review #1276877 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews
1.6
Details
Prepaid on my account with Straight Talk on 12/18/17 and changed providers on 12/20/17 after finding another provider.They would not give a penny of a refund. Said b/c it was not a working phone. Well it is working on my end. Also, the people who man their phones are...
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2 comments
MariaST
#1410367

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155535 Review #1155535 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy