Product: Straight Talk Wireless Phone Plan Rating: 1 Star Clear all filters (27 of 167 reviews match)
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1.0
Details
I purchased this phone years ago, believing I can activate it with another company. No problem. However, I called to activate it a few months ago, to give my nephew a phone to use until he could buy his own. It was a very old phone that could not even be used for...
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4 comments
Anonymous
#1637770

Thank you for your help. I called the number you provided and my issue was resolved immediately. Thanks again!

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Review
#1445743 Review #1445743 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
1.0
Details
My service ends on 9-9-18. That is today. That means my service wont turn off till midnight. I called straight yesterday to stop the auto refill. Found out today they didnt. So my bank got over draft. At first they said they could refund the money for the service plan...
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2 comments
MariaST
#1558581

Hi. This is Maria from Straight Talk Wireless.

I read your post and I am sorry that your having problems with your Auto Refill. This is never the experience we want you to have. We'd like to dive deeper into this and see how we can further assist. To do this, please contact us via chat at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.

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Review
#1350968 Review #1350968 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
1.1
Details
My phone number could not call some people or text people and I could only get calls from 2 people tried to get it fixed said there was something wrong with my phone so to try the Sim in a different phone and the same thing happened with the other phone and then none...
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3 comments
Anonymous
#1325755

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1042319 Review #1042319 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
1.3
Details
I'm not someone who writes reviews very often but thought I should take the time to WARN POTENTIAL CUSTOMERS.I've been with straight talk for over 6 years. Have had increasing chronic problems with texting & email functions, as well as repeated multiple overbilling for...
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3 comments
MariaST
#1304987

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1022626 Review #1022626 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
1.1
Details
they short you on data, airtime, minutes, etc and if you call to complain, and you're not a potential new customer, you mean absolutely nothing to: Tracfone Net10 Wireless Straight Talk Wireless SIMPLE Mobile Telcel SafeLink Wireless Page Plus Total Wireless...
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2 comments
Anonymous
#1308916

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just here to give the ILLUSION of caring.

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Review
#1019423 Review #1019423 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Price
Cons
  • Spitefulness
  • Poor customer service
  • Billing practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$450
Preferred solution
Full refund
Tags
  • Telcel Safelink Wireless
  • Page Plus Total Wireless
1.0
Details
I have had straight talk for years, at first my 5g would last almost the whole month, then it lasted 3 weeks, then down to 2 weeks, then they came out with 10g, the first month, i didnt run out of hight speed, second month and then on, they say i use up 10g within a...
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2 comments
Anonymous
#1291899

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you have a complicated problem during activation or later, as long as they have your money already, it's too bad, so sad, cry to your dad.

Straight Talk/Net10/TRACFONE are thieves, modern day pirates.

BTW...I don't think Maria here will be of any use. They all just blow smoke...

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Review
#987475 Review #987475 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless Phone Plan Review

1.2
Details
Worst ever. One year i put up with the throttled data 5gigs and i never do music of movies, ocationaly utube. I called them A *** customer care person disabled my phone. Liars liars liars. I then paid for the 10 gigs and it was worse. I droped and went to Metro pcs is great. 25 gigs now in first month. Go to hail straight talk.
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Review
#929067 Review #929067 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
1.0
Details
My data was slowed down to not able to use with 45 dollar plan .So i went 55 dollars for more data .i only a fraction of that and got throttled anyway.then told sorry we have nothing on our computor to verify your useage .i monitor my own usage .and to call back...
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1 comment
MariaST
#1201460

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#903946 Review #903946 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue
1.0
Details
I paid my service on the 19th of June and I went to make a phone call tonight and it had been deactivated and when I called them they said he payment didn't go through.Then where the heck did my $65 go? I got the text message and everything that it was approved and it...
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1 comment
MariaST
#1180734

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#874994 Review #874994 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless reviews

Straight Talk Wireless - Straight Talk is Horrible & unethical!

1.0
Details
I paid my son phone plan for a 30 day contract. Without my permission they have my credit card on auto pay! I contacted them to ask them to remove my card from his account. Sorry we cant do that with our your son's code information. Its my card he used & they told me just cancel your card! That is so *** Its sad!Now I have to cancel my card since they will not remove my card information from that acct. Even when they haven't been authorized to debit the card. They are HORRIBLE!
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1 comment
MariaST
#1132490

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#815057 Review #815057 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Unwilling to help
Reason of review
Poor customer service
Preferred solution
Full refund