Product: Straight Talk Wireless Phone Plan Rating: 2 Stars Clear all filters (17 of 167 reviews match)
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1.9
Details
I personally have four Straight Talk account on three different phones.. there bring your own phone has three SIM cards for $45.. but if you activate 1 and realize its towers don't have good service around where you live... May not 9 the service difference between the...
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1 comment
MariaST
#1557729

Hi OilyJay. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please chat with us using this link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to working with you. Thank you.

Review
#1315689 Review #1315689 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
2.1
Details
I talked to several people and there was only one that said they could help n of course transferred me to someone else. I bought one of the 3 EXTREMELY similar service cards at the store. I had gotten the $60 service plan by mistake thinking it was the unlimited data...
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2 comments
Anonymous
#1482986

That comment is too long to read in its entirety. Why not engage a reputable service if you must have wireless ?

Cost ? Ironic that you must call a phone company ...

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Review
#1258180 Review #1258180 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
1.6
Details
Prepaid on my account with Straight Talk on 12/18/17 and changed providers on 12/20/17 after finding another provider.They would not give a penny of a refund. Said b/c it was not a working phone. Well it is working on my end. Also, the people who man their phones are...
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2 comments
MariaST
#1410367

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155535 Review #1155535 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
I have been with STW for YEARS after leaving verizon prepaid.I have never had a problem with my data and them cutting it down UNTIL they got sued for false advertising. Since then i will renew my plan and 2 weeks afterwards they will send me a text telling me that ive...
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1 comment
MariaST
#1371945

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1104271 Review #1104271 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Not as described/ advertised

Straight Talk Wireless - Zte Hot Spot And 50 Service Plan Review

1.6
Details
I bought this hot spot 2 days ago and a $50 service plan and cant get it turned on with customer service and the internet, its very frustrating 6209601840
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2 comments
Anonymous
#1359705

Straight Talk SUCKSSSSSSSSSSSSSSSSS look for a different company i got TOTAL WIRELESS

MariaST
#1326564

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1044765 Review #1044765 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Order processing issue
2.4
Details
I added a plan to my reserve over the phone and accidently bought the $45 plan instead of the $55.I called to switch plans and was told that there was no way to get the plan i wanted except to buy another plan. I cant pay the difference or get a refund and then...
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2 comments
Anonymous
#1325713

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1016281 Review #1016281 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy

Straight Talk Wireless - Don't tell the truth

1.6
Details
i was told i could cancel a plan on 1 phone and use it on another phone when it ran out. Now a different person tells me that it was not stopped and i have no minuets to add to my other phone so i threw away 45.00 because i thought they told me the truth. the first time. when i asked if they could find the other phone call they said they couldn't. i will be finding a new service for my other 3 phones. because you sure can't trust the ones at straight talk also it would be nice to talk to someone that can speak English.
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1 comment
MariaST
#1252697

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#957745 Review #957745 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Basicly called me a liar
Reason of review
Poor customer service
Loss
$45
Preferred solution
give me my money back
Tags
  • Straight Talk sucks

Straight Talk Wireless - Phone Plan Review

1.6
Details
I feel the stress and anger of everybody. I two am in the same boat which just seems to be sinking bc straight talk doesn't care. I've had straight talk for 6 months now and every month there is a problem and its always a data issue. My first month I I ran out of data a few days before my end date on the $45 plan so I thought well, ok, I didn't like it, but I knew I would have to start buying the $55 so i wouldnt run out of data in the future. WRONG!!!!!!!!! I still run out of data and I always start my service over before my end date forfeiting any minutes I still have. It seems to me that regardless if you buy the 45 or 55 plan they are going to cut you off short a few days or more before your end date. Ive been in many situations where not having data has caused me problems, and one of them was using maps as I was using it out of town, and it took me many miles out of the way bc data signal was lost and it couldn't retrieve my location, and I was in Dallas Tx. So there was no excuse for that when it had worked for most of the trip, and this took place the last few days before my end date. This is bull *** and they know this. Its like they're sitting back laughing at all our complaints. To the customer representative:........ We all have the same complaint so why do we need to individually contact you to fix this. And why should we have to do this every month. If this was an honest company and would abide by their own policy we wouldn't have to go thru this BS every month. Its just not one or two complaining, its everyone that has straight talk....... Keep it up, we will all see this company fail. You can't keep cheating and treating customers wrongly and not expect to fail as a company. You've been doing it for a long time now, and its just a matter of time before some other company steps in and takes over straight talk and becomes the company you once was. KARMA, look it up straight talk and get familiar with the word, so when your company fails and someone asks, "what happened to your multi million dollar company" you can sum it up in one word, (KARMA) = WHAT COMES AROUND GOES AROUND!!
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1 comment
MariaST
#1239635

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#953218 Review #953218 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Not as described/ advertised
1.7
Details
I was considering buying my daughter a inexspensive flip phone and buying the $30.00 a month service card with no plan but after reading the reviews ( which are only bad) I'm just not sure. I use straight talk myself and on occasion have had to speak with customer...
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1 comment
MariaST
#1098442

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#774550 Review #774550 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless in Providence, Rhode Island - Straight talk careless customer service

2.0
Details
Worst service any "customer" could ever get, rep took the call, just said he was going to transfer me to a department which was going to give me the same answer, and hang up the call. Also Explained that I was unable to return the service plan, that there is money involved and I am at s loss, and he said it was not his problem. You can not use the service plan they sell if the phone you got you did not buy from them, you are forced to get something specific from the. And manipulated to get the service they want you to get which does not give what it advertise it gives.
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1 comment
MariaST
#1074609

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#746002 Review #746002 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Refusal to help
  • Rudeness
  • Unwilling to help
Reason of review
Poor customer service
Loss
$30
Preferred solution
To get what I bought added to my service plan and that my phone is not shut off.