Product: Straight Talk Wireless Phone Plan Clear all filters (167 of 167 reviews match)
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Straight Talk Wireless in Jackson, Tennessee - Customer service don't care

3.8
Details
I woke up to find my phone cut off, number given to someone else. I had my number for 10 years. Boy was I mad. I was on phone with them 4 to 5 hours trying to get my number back. Talked to 3 to 4 different no help people. Never would do anything. CUSTOMER SERVICE SUCKS!! !! !!!!!!!!!!!!!!!
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Review
#1064719 Review #1064719 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Global card blocked because I used my own minutes that have been paid for for overseas emergency

I had an emergency in Germany and after several phone calls Straight Talk blocked my global card due to yeah get this suspicious activities..what a lie still no service 4 day later
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Review
#1059541 Review #1059541 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless - Phone Plan Review

Charged my credit card for two services plans without me authorising the second one when i called they ted like it was my fault and they didnt apologise they said in three to five days my money would be refunded and it hasnt been even taken off i just checked my service end date i swear iam taking this to the highest authority i can
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2 comments
Anonymous
#1359703

Hello well good luck, the screwed me and locked my service up for 3 days and I just went with TOTAL WIRELESS I hope you come out on top of them and I hope you change to a better company to

MariaST
#1332577

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1045312 Review #1045312 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Zte Hot Spot And 50 Service Plan Review

1.6
Details
I bought this hot spot 2 days ago and a $50 service plan and cant get it turned on with customer service and the internet, its very frustrating 6209601840
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2 comments
Anonymous
#1359705

Straight Talk SUCKSSSSSSSSSSSSSSSSS look for a different company i got TOTAL WIRELESS

MariaST
#1326564

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1044765 Review #1044765 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Order processing issue
1.1
Details
My phone number could not call some people or text people and I could only get calls from 2 people tried to get it fixed said there was something wrong with my phone so to try the Sim in a different phone and the same thing happened with the other phone and then none...
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3 comments
Anonymous
#1325755

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1042319 Review #1042319 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
1.3
Details
I'm not someone who writes reviews very often but thought I should take the time to WARN POTENTIAL CUSTOMERS.I've been with straight talk for over 6 years. Have had increasing chronic problems with texting & email functions, as well as repeated multiple overbilling for...
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3 comments
MariaST
#1304987

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1022626 Review #1022626 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
1.1
Details
they short you on data, airtime, minutes, etc and if you call to complain, and you're not a potential new customer, you mean absolutely nothing to: Tracfone Net10 Wireless Straight Talk Wireless SIMPLE Mobile Telcel SafeLink Wireless Page Plus Total Wireless...
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2 comments
Anonymous
#1308916

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just here to give the ILLUSION of caring.

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Review
#1019423 Review #1019423 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Price
Cons
  • Spitefulness
  • Poor customer service
  • Thievery
Reason of review
Return, Exchange or Cancellation Policy
Loss
$450
Preferred solution
Full refund
Tags
  • Telcel Safelink Wireless
  • Page Plus Total Wireless
2.4
Details
I added a plan to my reserve over the phone and accidently bought the $45 plan instead of the $55.I called to switch plans and was told that there was no way to get the plan i wanted except to buy another plan. I cant pay the difference or get a refund and then...
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2 comments
Anonymous
#1325713

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1016281 Review #1016281 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I have had straight talk for years, at first my 5g would last almost the whole month, then it lasted 3 weeks, then down to 2 weeks, then they came out with 10g, the first month, i didnt run out of hight speed, second month and then on, they say i use up 10g within a...
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2 comments
Anonymous
#1291899

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you have a complicated problem during activation or later, as long as they have your money already, it's too bad, so sad, cry to your dad.

Straight Talk/Net10/TRACFONE are thieves, modern day pirates.

BTW...I don't think Maria here will be of any use. They all just blow smoke...

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Review
#987475 Review #987475 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality

Straight Talk Wireless - Don't tell the truth

1.6
Details
i was told i could cancel a plan on 1 phone and use it on another phone when it ran out. Now a different person tells me that it was not stopped and i have no minuets to add to my other phone so i threw away 45.00 because i thought they told me the truth. the first time. when i asked if they could find the other phone call they said they couldn't. i will be finding a new service for my other 3 phones. because you sure can't trust the ones at straight talk also it would be nice to talk to someone that can speak English.
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1 comment
MariaST
#1252697

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#957745 Review #957745 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Basicly called me a liar
Reason of review
Poor customer service
Loss
$45
Preferred solution
give me my money back
Tags
  • Straight Talk sucks