I'm not someone who writes reviews very often but thought I should take the time to WARN POTENTIAL CUSTOMERS. I've been with straight talk for over 6 years.
Have had increasing chronic problems with texting & email functions, as well as repeated multiple overbilling for my accounts. Speed slowing down before the phone reaches the allowable usage. Customer service has allows been a challenge to deal with but has also worsen over the past 2 years. Many reps.
are a challenge to communicate with due to their inability to speak & understand English. Problem resolution often takes multiple calls over multiple days. I decided to transfer my account of 5 phones For the above reasons. I found that all major carriers now offer unlimited coverage with extra perks @ cheaper rates than straight talk.
Changing carriers is saving me over $100 a month & providing more services. Straight talk made the transfer one of the most difficult experiences I've every been involved in. Customer service was very unhelpful & disrespectful. The unlock department was resist to the transfer & rude to the point of hanging up repeatedly.
Refused to listen or help. Phone numbers were held when porting was attempted. refused to unlock 2 of the I-phone 6s I purchased from Walmart 30 months earlier & connected to straight talk on the day Of purchased. Claimed the phones were new & never used & would have to be used with straight talk for another 12 months.
Straight talk also claimed I only had 1 phone & never had the other 4 phones on their service. Refused to listen to me or accept receipts for the phone purchases & credit card billings showing proof of monthly payments for service of 5 phones on the account. The only thing straight talk would offer me is continued service of the 5 phones at the same rate as prior to the transfer request. After 5 days & over 12 hours on the phone with straight talk.
Verizon gave up on the transfer. I then went to AT&T where I had to give up all my previous telephone numbers & replace the 2 phones purchased at Walmart 30 months earlier that straight talk refused to unlock. I'm so glad to be away from such a poorly ran company with such unprofessional customer service.
The way straight talk blocked the transfer process & treated a long time customer is disrespectful to the point of maybe being criminal. I've only been with AT&T a few days but am very pleased with the professionalism & respect thus far.
Product or Service Mentioned: Straight Talk Wireless Phone Plan.
Reason of review: Poor customer service.