Manufacturer: Straight Talk Wireless Category: Phone Services Clear all filters (333 of 333 reviews match)
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I was charged for two accounts for 13 months for my phone service and another customer phone service so I called Straight Talk to complain.I was told to file a complaint with my bank and I did that but I only received one month refund and no assistance from the phone...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Product
Straight Talk Wireless Phone Service
I didn't like
  • Refund and reliability
  • Billing practices
  • Customer service
#1035171
Terrible customer service I called 3 times in the last week I was lied to and told something different each time I called. I had to travel without service on my phone for 3 days and when I asked what they could do to help the situation they said they could reimburse me...
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Anonymous
Anonymous

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

3.4
Product
Straight Talk Wireless Phone Service
#1023527
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
I was with Straight Talk Wireless for more than two years at this point. Because I'm disabled and on a fixed income, I waited until the last day of my service to port my number to my new carrier. After waiting several days for the port, my new carrier informs me that...
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Anonymous
Anonymous

These crooks have been ripping everyone off with the same scam.

Anonymous
Anonymous

You missed a few brands under the Tracfone umbrella:TracfoneNet10 WirelessStraight Talk WirelessSIMPLE MobileTelcel SafeLink Wireless Page Plus Total Wireless ...And they're A...

2.3
Product
Straight Talk Wireless Phone Service
I liked
  • Coverage
  • Price
I didn't like
  • Customer service
  • Dont honor loyalty
  • Spitefulness
#997000

Straight Talk Wireless Phone Service Review

#749832
1.8
BEWARE! We had straight talk for cell service. Twice when we used our bank card to buy minutes within 2 days both times we had security breach with someone trying to get money out of our bank account over the internet. I cant believe it was anyone except them. They ask for all your information.
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Straight Talk Wireless Phone Service Review

#726960
2.1
Someone hacked straightalks system and the hacker changed my phone and straighttalk says theirs nothing they can do about it. Ive haf this phone number for over 5 years. They say they have no security set to protect their customers. Anyone with your phone number can change it. I an cancelling this service!!!!
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Straight Talk Wireless Phone Service Review

#707524
2.4
I go to work every day happy to serve my valued customers as i understand they are the reason i have a job ..Try something. different you guys. do what you should do
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Straight Talk Wireless Phone Service Review

#707071
My phone has been blacked out for two weeks now and I am wondering if I'm going to be refunded for the next month or if they're going to even fix the problem!
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I could not send text or call anyone other than straight talk. Their Tech told me to dial Star 22891 I do this my my phone works call back another tech told me that damaged my cell now they're telling me they can't do anything about it unless I have another phone to...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

1.8
Product
Straight Talk Wireless Phone Service
#947809
This is the second time straight talk has turned off my phone saying my credit was denied.I have money in my account which is an auto pay. Same time last year they said I exceeded my limits. I do not use my phone much and checked my minutes. Phone said 43 minutes use....
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Anonymous
Anonymous

I have 4 accounts with them and they have never declined my card. Maybe that's your banks issue. Also they text me a week before my service expires, then 3 days before, then t...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

2.8
Product
Straight Talk Wireless Phone Service
#855756
I had Straight Talk for years and was disappointed with the service. if you call they will use American names if the service is horrible, but if you lie and say you would like to tell their supervisor as well you will hear their real names. If female repetitive answers...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Product
Straight Talk Wireless Phone Service
#822619
My phone network is hacked running through a proxy server going through China. And straight talk isn't taking calls I've got a $55 card that's useless to me now did a hard factory reset not clearing it up...so it is their network that is hacked...and they won't take...
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Anonymous
Anonymous

Straight Talk is responsible for their horrible customer service, but not they really have no control over how calls and data gets routed. They just buy service from Sprint, V...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.5
Product
Straight Talk Wireless Phone Service
#818978
Just hung up from dealing with "customer service." The call took nearly 20 minutes. I needed to update my credit card information. You would have thought I was buying a house. Had to repeat my address, credit card information and passwords 4 different times. When I...
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Anonymous
Anonymous

It's funny that you say your new phone is like a refurbished one because my experience is that their refurbished phones are like new ones.

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
Product
Straight Talk Wireless Phone Service
I didn't like
  • Misleading terms of service
  • Employee knowledge
#818379
They suckered and barely know English run run run the other way they may be cheaper but you get what you pay for
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
Product
Straight Talk Wireless Phone Service
#817833
I told the customer rep to not take the money out of my checking account 4 days before it was due on one of my phones and for one thing she barely knew the English vocab. But anyhow I told her 3 times do not take the payment out out she said ok low and behald the ***...
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heathseymour22
heathseymour22

Same thing happened to me they barely know English what do you expect

1.0
Product
Straight Talk Wireless Phone Service
#817820