Product: Straight Talk Wireless Phone Service Clear all filters (339 of 339 reviews match)
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I have been wit straight talk for about two years now and I'm having terrible customer service and phone service I call they hang up and never call back I have my phone records and recordings from every time I called them and they never help I asked to speak with the...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolutio...

1.1
Product
Straight Talk Wireless Phone Service
#1087130
Been on auto pay for quite a few years now, and love it, only paying 47.53 a month and don't have to worry about rushing to the store and buying a card.This is less than buying one at the store and saving the hassle of inputting long numbers of running to my computer...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.Thank you for being a Straight Talk customer. I understand how you feel about our customer care service. Rest assured that we will im...

4.0
Product
Straight Talk Wireless Phone Service
I liked
  • Auto pay
I didn't like
  • To reach customer service is a nighmare
#1078444
I was charged for two accounts for 13 months for my phone service and another customer phone service so I called Straight Talk to complain.I was told to file a complaint with my bank and I did that but I only received one month refund and no assistance from the phone...
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Anonymous
rssmo

You can not TRUST STRAIGHT TALK,, when I had I only bought the cards,, but I have found better now with TOTAL WIRELESS i hope you leave ST to, good luck

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Product
Straight Talk Wireless Phone Service
I didn't like
  • Billing practices
  • Refund and reliability
  • Customer service
#1035171

Straight Talk Wireless - Y is my data slow

#1100046
I just turned my phone on and added airtime on the 10TH BUT MY DATA SERVICE IS SO SLOW
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Straight Talk Wireless - Can't receive or make calls because of voices breaking up.

#1093789
Can't understand calls because the voices cut in and out and can't understand what 8s being said. Been a customer for a long time but feed up with straight talk service and slow or no on line connection. You lie to your customers and then you make sure you have no way to be reached for complaints.
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Straight Talk Wireless - Why can't I make calls when in Kentucky

#1088432
Cant make calls in Kentucky
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Straight Talk Wireless - No signal

#1076818
I am visiting friends in colorado and I now am the very not so proud owner of a paper weight, I have had no signal since the moment I got here and have had to borrow strangers phones, I would love to see this fixed.
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Terrible customer service I called 3 times in the last week I was lied to and told something different each time I called. I had to travel without service on my phone for 3 days and when I asked what they could do to help the situation they said they could reimburse me...
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Anonymous
Anonymous

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

3.4
Product
Straight Talk Wireless Phone Service
#1023527
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
I was with Straight Talk Wireless for more than two years at this point. Because I'm disabled and on a fixed income, I waited until the last day of my service to port my number to my new carrier. After waiting several days for the port, my new carrier informs me that...
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Anonymous
Anonymous

These crooks have been ripping everyone off with the same scam.

Anonymous
Anonymous

You missed a few brands under the Tracfone umbrella:TracfoneNet10 WirelessStraight Talk WirelessSIMPLE MobileTelcel SafeLink Wireless Page Plus Total Wireless ...And they're A...

2.3
Product
Straight Talk Wireless Phone Service
I liked
  • Price
  • Coverage
I didn't like
  • Lack of ways to contact
  • Dont honor loyalty
  • Customer service
#997000
I could not send text or call anyone other than straight talk. Their Tech told me to dial Star 22891 I do this my my phone works call back another tech told me that damaged my cell now they're telling me they can't do anything about it unless I have another phone to...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

1.8
Product
Straight Talk Wireless Phone Service
#947809
This is the second time straight talk has turned off my phone saying my credit was denied.I have money in my account which is an auto pay. Same time last year they said I exceeded my limits. I do not use my phone much and checked my minutes. Phone said 43 minutes use....
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Anonymous
Anonymous

I have 4 accounts with them and they have never declined my card. Maybe that's your banks issue. Also they text me a week before my service expires, then 3 days before, then t...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

2.8
Product
Straight Talk Wireless Phone Service
#855756
I had Straight Talk for years and was disappointed with the service. if you call they will use American names if the service is horrible, but if you lie and say you would like to tell their supervisor as well you will hear their real names. If female repetitive answers...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Product
Straight Talk Wireless Phone Service
#822619
My phone network is hacked running through a proxy server going through China. And straight talk isn't taking calls I've got a $55 card that's useless to me now did a hard factory reset not clearing it up...so it is their network that is hacked...and they won't take...
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Anonymous
Anonymous

Straight Talk is responsible for their horrible customer service, but not they really have no control over how calls and data gets routed. They just buy service from Sprint, V...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.5
Product
Straight Talk Wireless Phone Service
#818978
Just hung up from dealing with "customer service." The call took nearly 20 minutes. I needed to update my credit card information. You would have thought I was buying a house. Had to repeat my address, credit card information and passwords 4 different times. When I...
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Anonymous
Anonymous

It's funny that you say your new phone is like a refurbished one because my experience is that their refurbished phones are like new ones.

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
Straight Talk Wireless Pocomoke City, Maryland
Product
Straight Talk Wireless Phone Service
I didn't like
  • Misleading terms of service
  • Employee knowledge
#818379