Manufacturer: Straight Talk Wireless Category: Phone Services Clear all filters (117 of 117 reviews match)
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Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone
I was with Straight Talk Wireless for more than two years at this point. Because I'm disabled and on a fixed income, I waited until the last day of my service to port my number to my new carrier. After waiting several days for the port, my new carrier informs me that...
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Anonymous

Anonymous These crooks have been ripping everyone off with the same scam.

Anonymous

Anonymous You missed a few brands under the Tracfone umbrella:TracfoneNet10 WirelessStraight Talk WirelessSIMPLE MobileTelcel SafeLink Wireless Page Plus Total Wireless ...And they're A...

2.3
I liked
  • Coverage
  • Price
I didn't like
  • Spitefulness
  • Lack of ways to contact
  • Dont honor loyalty
#997000
I could not send text or call anyone other than straight talk. Their Tech told me to dial Star 22891 I do this my my phone works call back another tech told me that damaged my cell now they're telling me they can't do anything about it unless I have another phone to...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

This is the second time straight talk has turned off my phone saying my credit was denied.I have money in my account which is an auto pay. Same time last year they said I exceeded my limits. I do not use my phone much and checked my minutes. Phone said 43 minutes use....
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Anonymous

Anonymous I have 4 accounts with them and they have never declined my card. Maybe that's your banks issue. Also they text me a week before my service expires, then 3 days before, then t...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Straight Talk Wireless Phone Service Review

#1023527
3.4
Terrible customer service I called 3 times in the last week I was lied to and told something different each time I called. I had to travel without service on my phone for 3 days and when I asked what they could do to help the situation they said they could reimburse me the days I didn't use my phone which was like $5. Very frustrating to talk to and try to understand what they are saying!!!!
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Straight Talk Wireless Phone Service Review

#749832
1.8
BEWARE! We had straight talk for cell service. Twice when we used our bank card to buy minutes within 2 days both times we had security breach with someone trying to get money out of our bank account over the internet. I cant believe it was anyone except them. They ask for all your information.
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Straight Talk Wireless Phone Service Review

#726960
2.1
Someone hacked straightalks system and the hacker changed my phone and straighttalk says theirs nothing they can do about it. Ive haf this phone number for over 5 years. They say they have no security set to protect their customers. Anyone with your phone number can change it. I an cancelling this service!!!!
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Straight Talk Wireless Phone Service Review

#707524
2.4
I go to work every day happy to serve my valued customers as i understand they are the reason i have a job ..Try something. different you guys. do what you should do
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I had Straight Talk for years and was disappointed with the service. if you call they will use American names if the service is horrible, but if you lie and say you would like to tell their supervisor as well you will hear their real names. If female repetitive answers...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

My phone network is hacked running through a proxy server going through China. And straight talk isn't taking calls I've got a $55 card that's useless to me now did a hard factory reset not clearing it up...so it is their network that is hacked...and they won't take...
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Anonymous

Anonymous Straight Talk is responsible for their horrible customer service, but not they really have no control over how calls and data gets routed. They just buy service from Sprint, V...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Just hung up from dealing with "customer service." The call took nearly 20 minutes. I needed to update my credit card information. You would have thought I was buying a house. Had to repeat my address, credit card information and passwords 4 different times. When I...
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Anonymous

Anonymous It's funny that you say your new phone is like a refurbished one because my experience is that their refurbished phones are like new ones.

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
I didn't like
  • Completely horrible customer service
  • Employee knowledge
  • Misleading terms of service
#818379
They suckered and barely know English run run run the other way they may be cheaper but you get what you pay for
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I told the customer rep to not take the money out of my checking account 4 days before it was due on one of my phones and for one thing she barely knew the English vocab. But anyhow I told her 3 times do not take the payment out out she said ok low and behald the ***...
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heathseymour22

heathseymour22 Same thing happened to me they barely know English what do you expect

Straight talk sucks!!! I registered my phone and activated it but 6 reps later still no service!
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I have trouble internet to so slow can't get nothing you better get it straighten out or people are going somewhere else for internet that works
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...