Product: Straight Talk Wireless Phone Service Clear all filters (371 of 371 reviews match)
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1.4
Details
I live in upstate New York on a hill near numerous towers but yet straight talk works very poorly most times at 2G but other times signal disappears completely without even phone service.All the Data in the world is useless if you have no signal.Straight Talk needs to...
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1 comment
MariaST
#1719728

Hi CraftySeaDragon222. I'm Maria from Straight Talk Wireless.

I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1591185 Review #1591185 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I Bought a straight talk plan and the service plan was already used
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1 comment
MariaST
#1679248

Hi MulticoloredGuineaPig. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1517729 Review #1517729 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
1.0
Details
I have a straight talk phone and I have been having problems with it well I had been calling straight about it and they findly decided to send me a replacement sims card I was to call them for them to activate it well when I called them they deactivated the sims card...
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2 comments
MariaST
#1693878

Hi ValidBiddy118. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1514438 Review #1514438 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer services agents
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
2.2
Details
Had a iphone 6s for 2 years on straight talks bring your own phone plan for 2 years. Today i put a new service card on it and now my internet connection doest work on the phone. Called them 5 seperate times in the last 2 and a 1/2 hours just for each one to tell me to...
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2 comments
MariaST
#1693931

Hi RitzyJay. This is MariaST from Straight Talk Wireless.

We apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO so we can work with it and get this resolved. You may also call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1512381 Review #1512381 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
I drive a truck, I drive Oklahoma, Texas, Arkansas, New Mexico, and Kansas. My cellphone works great in every State I drive, except for the State I live in, and bought the phone from. I live in Stilwell, Oklahoma only 40 miles from Muskogee, Oklahoma where my phone...
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2 comments
MariaST
#1693935

Hi PissedConsumer1509143. This is MariaST from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1509143 Review #1509143 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
I use straight talk in every state I've been to but the minute I hit Kentucky no service,doesn't matter if I'm on ground on in air, it's dead. So does this mean I need another phone with a different server when I visit Kentucky. This is totally ridiculous.
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1 comment
MariaST
#1664912

Hi.This is Maria from Straight Talk Wireless. We are sorry for the inconvenience that you have experienced with our service.

Let us further check the area so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1497368 Review #1497368 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.9
Details
Ive had this same sim card and number for years. Ive had two different phones with this sim card. Ive never missed a phone payment. I had to switch my sim card to a different phone because my iphone broke. When i called to have the number switched she acted like she...
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1 comment
MariaST
#1651192

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1480422 Review #1480422 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
1.6
Details
I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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2 comments
MariaST
#1640140

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at http://bit.ly/2CuBvXO for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462378 Review #1462378 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Refund department will not issue a refund
Reason of review
Not as described/ advertised

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless reviews
I had purchased a phone from them and it broke and I had to get it replaced 6 times and buy again and I was on autopay and they charged me over 720.00 and I had no phone so I canal my bank account and service
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1 comment
MariaST
#1630901

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry that you are having problems. To further assist you, please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1449606 Review #1449606 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service