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Terrible time getting ahold of someone | Straight Talk Wireless in Christiansburg, Virginia

3.0
Details
I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything. Try to call and ask... good luck with that!!
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1 comment
MariaST
#1810495

Hi Elena S. This is Maria from Straight Talk Wireless.

We're sorry for the negative experience you have encountered with our service. Allow us to make this right for you. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1764900 Review #1764900 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Better contact with customers
  • Cost
  • Price would be good if st provided the advertised service
Cons
  • Bills are wrong
  • No customer service
  • No discount when you sign up
Reason of review
Poor customer service
Preferred solution
have someone call and explain why my bill went up, thought when I signed up over a year ago, I got a discount for auto pay and never did
Tags
  • Poor Service
  • Pa Unsatisfactory Service
I got hung up on and did not get to speak with anyone e, I use this phone for business and and not getting the responses from their texts
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1 comment
MariaST
#1808849

Hi Lelia. This is Maria from Straight Talk Wireless.

We're sorry for the negative experience you have encountered with our customer service and specially for not being able to receive text messages. Let's look further into this matter, and work to get this resolved. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1763576 Review #1763576 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Bought my straight talk phone almost 4 years ago NOW they are telling me I have to get new phone and this one usually works fine.Now they are messing with my service because I have not gotn new phone.Its Jan,2020 and they told me I needed new phone by Dec,2020.I cannot...
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1 comment
MariaST
#1808848

Hi Kelli Z. This is Maria from Straight Talk Wireless.

We truly understand how you feel. Our carrier partners are making network changes in order to improve the overall service. These network changes will prevent your current non-VoLTE phone from working. In order to avoid a loss of service, you will need to upgrade to a VoLTE capable phone.

We sincerely apologize for the inconvenience this network change may cause you. With an upgraded phone, you can now begin using the enhanced features of the new network, such as: Faster call connection Clearer, more natural sounding calls Improved battery life The ability to browse the internet, use data and GPS while on a call For further assistance, please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1762216 Review #1762216 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution

Do not Buy Straight talk phones | Straight Talk Wireless

2.0
Details
The phone company seems to continue to have problems with all accessing the account. Due to they erased the phone # on my Account. They could not even find this phone. Motorola, Could not help me because straight talk buys the phones and repair them through their factory. Then after two months going through all these problems. Save yourselves and go to Verizon. Straight talk lost my phone $180.00 earned hard and lost easy i will be switching over to prepay Verizon. But, not without telling Verizon how bad their sister company *** me over 5X's.....! with in about 10 yrs. Fyi I am posting to Your Facebook Account
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1 comment
MariaST
#1793709

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. This is not the experience we want for any of our customers. We want to take a closer look into this with you. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1730654 Review #1730654 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service range
Cons
  • Customer service
Reason of review
All above
Preferred solution
I was robbed of a phone played with for now 3mos. I dont want to use straight talk any more after 10yrs and running a good business. to not able to work cause six phones had problems!
Tags
  • poor
  • straight talk sells service card n
  • cell phone providers
  • Staight Talk Wireless
1.4
Details
I live in upstate New York on a hill near numerous towers but yet straight talk works very poorly most times at 2G but other times signal disappears completely without even phone service.All the Data in the world is useless if you have no signal.Straight Talk needs to...
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1 comment
MariaST
#1719728

Hi CraftySeaDragon222. I'm Maria from Straight Talk Wireless.

I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1591185 Review #1591185 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I Bought a straight talk plan and the service plan was already used
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1 comment
MariaST
#1679248

Hi MulticoloredGuineaPig. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1517729 Review #1517729 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
1.0
Details
I have a straight talk phone and I have been having problems with it well I had been calling straight about it and they findly decided to send me a replacement sims card I was to call them for them to activate it well when I called them they deactivated the sims card...
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2 comments
MariaST
#1693878

Hi ValidBiddy118. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1514438 Review #1514438 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer services agents
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
2.2
Details
Had a iphone 6s for 2 years on straight talks bring your own phone plan for 2 years. Today i put a new service card on it and now my internet connection doest work on the phone. Called them 5 seperate times in the last 2 and a 1/2 hours just for each one to tell me to...
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2 comments
MariaST
#1693931

Hi RitzyJay. This is MariaST from Straight Talk Wireless.

We apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO so we can work with it and get this resolved. You may also call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1512381 Review #1512381 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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I drive a truck, I drive Oklahoma, Texas, Arkansas, New Mexico, and Kansas. My cellphone works great in every State I drive, except for the State I live in, and bought the phone from. I live in Stilwell, Oklahoma only 40 miles from Muskogee, Oklahoma where my phone...
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2 comments
MariaST
#1693935

Hi PissedConsumer1509143. This is MariaST from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1509143 Review #1509143 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service