Filter by rating :
42 of 375 reviews with 1-star rating. Clear filter
filters
1.4
Details
I live in upstate New York on a hill near numerous towers but yet straight talk works very poorly most times at 2G but other times signal disappears completely without even phone service.All the Data in the world is useless if you have no signal.Straight Talk needs to...
View full review
1 comment
MariaST
#1719728

Hi CraftySeaDragon222. I'm Maria from Straight Talk Wireless.

I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1591185 Review #1591185 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.0
Details
I have a straight talk phone and I have been having problems with it well I had been calling straight about it and they findly decided to send me a replacement sims card I was to call them for them to activate it well when I called them they deactivated the sims card...
View full review
2 comments
MariaST
#1693878

Hi ValidBiddy118. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

View more comments
Review
#1514438 Review #1514438 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer services agents
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
1.0
Details
i have had the same straight talk number for 3 years 2 days ago my service was stopped i called first they told me i had never had service then after 3 hours of arguing they managed to find my number i never had and reattached it to my account today while i was on a...
View full review
6 comments
MariaST
#1567064

Hi, IntriguedRabbit. This is Maria from Straight Talk Wireless.

We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1362426 Review #1362426 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$1320
Preferred solution
Full refund
1.4
Details
The family person using the Straight-Talk home phone device died the end of last month. The phone service was paid for with automatic credit card charges. The charges were made at the end of the month. The card was charged for another month [after the relatives death]...
View full review
1 comment
MariaST
#1557940

Hi PureChameleon425. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1302804 Review #1302804 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Full refund
1.0
Details
Horrible service loses calls and the person can’t hear me!
View full review
1 comment
MariaST
#1560223

This is Sara from Straight Talk Wireless. We apologize for any issues and inconvenience that you may have experienced with our service.

Should you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1290038 Review #1290038 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Horrible | Straight Talk Wireless

1.0
Details
Horrible customer service. Took $360 from me still waiting on my refined. Receive confirmation numbers and everything still have not process my refund. If I do not have my money back with in 48 hours I plan to take them to see them in court and file a suit. I was transferred over 6 times. They own me a total of 8 months of service.
View full review
Review
#1287832 Review #1287832 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment
1.3
Details
On May 11th I paid my phone bill because on May 10th they turned my services off May 11th my phone bill was paid $113.26 as of today May 21st I still have no service Straight Talk has informed me that SmartPay has me on a block SmartPay insist that they don't have me...
View full review
1 comment
MariaST
#1485195

Hi. My name is Maria and I work with Straight Talk Wireless.We sincerely apologize for the inconvenience and trouble you have been through with your account and phone service.We'd like to take a closer look into what's going on and ensure there is a resolution for you.

You can contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We will look forward working with you. Thanks.

Review
#1260856 Review #1260856 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment

Customer service sucks | Straight Talk Wireless

1.0
Details
Customer service sucks - Straight Talk Wireless
Tried to switch my phone over to T-Mobile from straight talk they refuse to do it all I ever get when I call there are a bunch of *** Filipinos that can't speak americanish they can all go *** themselves T-Mobile rules
View full review
Review
#1250883 Review #1250883 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Return, Exchange or Cancellation Policy
1.4
Details
So I payed my phone bill assuming afterwards everything would be hunky dory.BOY WAS I WRONG! I only receive half the calls I get, the rest are immediately transferred to voicemail, you're lucky if a text with an attachment will go through on the third try, internet?...
View full review
1 comment
MariaST
#1402644

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

Review
#1145077 Review #1145077 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

  1. 340 reviews
  2. 222 reviews
  3. 129 reviews
  4. 65 reviews
  5. 28 reviews
Straight Talk Wireless reviews
1.0
Details
They are by no means...the worst service provider on this planet. No signal..no data...there customer service ??!!! Woww...they don't know what is going on...75% of them can not speak English well ?!?! One of them asked me to contact Sprint !!! The other one told me...
View full review
1 comment
MariaST
#1389074

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

We can help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly help you.

Review
#1126891 Review #1126891 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality