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Do not Buy Straight talk phones | Straight Talk Wireless

2.0
Details
The phone company seems to continue to have problems with all accessing the account. Due to they erased the phone # on my Account. They could not even find this phone. Motorola, Could not help me because straight talk buys the phones and repair them through their factory. Then after two months going through all these problems. Save yourselves and go to Verizon. Straight talk lost my phone $180.00 earned hard and lost easy i will be switching over to prepay Verizon. But, not without telling Verizon how bad their sister company *** me over 5X's.....! with in about 10 yrs. Fyi I am posting to Your Facebook Account
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1 comment
MariaST
#1793709

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. This is not the experience we want for any of our customers. We want to take a closer look into this with you. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1730654 Review #1730654 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service range
Cons
  • Customer service
Reason of review
All above
Preferred solution
I was robbed of a phone played with for now 3mos. I dont want to use straight talk any more after 10yrs and running a good business. to not able to work cause six phones had problems!
Tags
  • poor
  • straight talk sells service card n
  • cell phone providers
  • Staight Talk Wireless
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
2.2
Details
Had a iphone 6s for 2 years on straight talks bring your own phone plan for 2 years. Today i put a new service card on it and now my internet connection doest work on the phone. Called them 5 seperate times in the last 2 and a 1/2 hours just for each one to tell me to...
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2 comments
MariaST
#1693931

Hi RitzyJay. This is MariaST from Straight Talk Wireless.

We apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO so we can work with it and get this resolved. You may also call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1512381 Review #1512381 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
1.9
Details
Ive had this same sim card and number for years. Ive had two different phones with this sim card. Ive never missed a phone payment. I had to switch my sim card to a different phone because my iphone broke. When i called to have the number switched she acted like she...
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1 comment
MariaST
#1651192

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1480422 Review #1480422 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
1.6
Details
I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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2 comments
MariaST
#1640140

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at http://bit.ly/2CuBvXO for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462378 Review #1462378 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Refund department will not issue a refund
Reason of review
Not as described/ advertised

No service | Straight Talk Wireless in Chickasha, Oklahoma

2.2
Details
No service on Muskogee ok. Calls to straight talk will not go through. When I called from home (Arkansas). They told me to contact them where I didn't have service. Well duh if I had service I wouldn't have to contact them
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1 comment
MariaST
#1691316

Hi, AllCassowary. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1394917 Review #1394917 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.6
Details
I cancelled service 2 weeks ago for a number I would no longer be needing. I followed the instructions and got confirmation that the phone was cancelled, and I followed the instructions to cancel the autopay, but it was not cancelled. Today I see a pending charge on my...
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1 comment
MariaST
#1556473

Hi WorldlyEmperorPenguin397. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. Allow us to review your account so we can provide you with a concrete resolution regarding your refund request. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1324266 Review #1324266 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Cancellation on website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
1.6
Details
Service in the past 5-6 weeks has all but disappeared when at home. If we go out on sidewalk we get maybe 1 bar. Tried several different makes of phones and they sent a replacement sim to try but that did not help. They claim that AT&T verified the Imei and their...
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2 comments
MariaST
#1560228

This is Sara from Straight Talk Wireless. We apologize for any issues and inconvenience that you may have experienced with our service.

Should you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1285966 Review #1285966 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
2.4
Details
They get you with the old bait and switch method. They sell you a phone with Wi-Fi and tethering features, but when you start enjoying the usage of these features that THEY sold to you, you get shut off. WHAT? You sell these features but then reprimand the customer for...
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1 comment
MariaST
#1489982

Hi.This is Maria from Straight Talk Wireless. I have read your post/comment in this blog and I am so sorry for the trouble you have gone through.

We understand where you are coming from. However, our service is not compatible with the Smartphone's Mobile Hotspot. This is why you can't use the mentioned feature. For more information, please visit our Terms and Conditions at https://www.straighttalk.com/wps/portal/home/h/legal/terms-and-conditions.

We do have a separate device that you can purchase to be your Mobile Hotspot. Just visit our website to know more. You can reach us through chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help keywords with valuable information. Thank you.

Review
#1267197 Review #1267197 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Pissed consumer | Straight Talk Wireless

1.8
Details
I got nothing but a bunch of excuses nobody helped work it out. My phone got shut off. When asked for supervisor before i got shut off was told she wasn't abailable. When i asked for her to contact me i was told id get same answer. .
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Review
#1198606 Review #1198606 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service