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On the 16th of March 2017 I found myself At the hospital with my husband who was experiencing heart problems and was being admitted to ICU in the midst of the chaos I was trying to read your family member to let them know what was going on and that I would not be coming home that evening to my surprise my phone had no service I used my husband cell which is also a Straight Talk phone to call customer service our representative in the Philippines and tried to explain the situation and that I needed my cell phone service turned on I am enrolled in automatic unlimited prepay it is billed to my credit card each month I have had my phone number for 17 years and publish it on Advertising I am self as-employed the customer service rep in the Philippines tell me my telephone number was no longer available I did not understand how that was possible since I did not shut down my service long story short after an hour or more my service restored my phone number was not the same number I had previously I will be contacting corporate in Miami to try to untangle this mess extremely unhappy with customer service at this point

Review about: Straight Talk Wireless Phone Service.

Review #1027799 is a subjective opinion of a user.

4.4
Coverage Area
Price Affordability
Product or Service Quality
Billing Practices
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Warranty
Value for money
Advertised vs Delivered
Customer service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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MariaST
#1311021

Hi.I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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