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2.8

I ordered a $45.doller unlimeted service plan over the phone threw straight talk. I was reactivating a phone.

And the phone number that was in the phone was 865412**** and the plan went to that number but not my phone .they gave the number to someone else cause phone wasnt active for 60 days i dint know that cause phone said active and a friend gave to me cause mine broke. Well when i talked to someone about it i was put on hold and called back twice and was on phone from 8:49 a.m untill 9:46 then i got to talk to person that was suppose to help me untill about 10:10 a.m. just to get told that i have to active the phone and buy a new plan just to get a refund. I am on ssi and i told them this and there wasnt enough left on my card to buy a new plan.

I have 4 kids and a singal parnet. I call my card and they said the transaction was still pending. So why couldnt they activate my phone and then just add a unlimted plan to it as it was what i paid for? And after 5 days if i dont activate the phone i cant get a refund.

So they saying i come up with it or i lose $48.47.

They are stealing money from me and my kids and it aint right. Anyone can send me a email at rorrerrachael@***.com i am very dissatafied with the service i receved today December 31,2015 see how the new year going to be for them and there customer.

Reason of review: Poor customer service.

Location: San Jose, California

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MariaST

Hi. Iโ€™m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Ludwig Wzm

And the plan ain't going on that phone number until January 11,2016

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