Product: Straight Talk Wireless Replacement Clear all filters (37 of 37 reviews match)
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Straight Talk Wireless - Customer service and replacement phone

i had to send in my phone because it stopped working so they sent me a box to send it back in..My damaged phone was mailed out on thursday April 25,2013 and they recieved it back on Monday April 29th..I have still not received my replacement phone which is a samsung galaxy..it has been four days since they received mine..when i call to get a tracking number they say they dont have one and will have it n up to five days..you can barely understand them on the phone..very disappointed and dont think it should take this long and believe i should have a tracking number my number is 7247183978..
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Author
Service
Straight Talk Wireless Replacement
Loss
$150
Review #405477 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Replacement ***

I ordered a new phone which despite being listed as appropriate for my zip code got very poor reception. It took 3 separate conversations to get customer service to agree to replace the phone.Then began a series of conflicting and contradictory information given by a slew of "supervisors" and "managers." In total I've talked to 10 of these individuals, the majority of whom stuck to a script, regardless of any questions I posed. The non-working phone was received in their warehouse on March 13. Due to a series of screw ups no one can explain the replacement phone wasn't released for shipment until yesterday.I sent emails to Ms. Calderon and customerescalations@tracfone(not a typo)and got no response.Replacement phone is suppose to arrive tomorrow. I have been without cell service for nearly two weeks, not counting the week I spent trying to convince customer service that the phone didn't work in my neighborhood.Until this point, except for a few issues with the RESERVE, I'd been happy with Straight Talk. But if you order a new phone MAKE SURE it is tied to a carrier who provides very good coverage in your area.
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Author
Location
Atlanta, Georgia
Service
Straight Talk Wireless Replacement
Review #394810 is a subjective opinion of poster.
1 comment
Five phones later still waiting for yet another replacement phone! me at the customer bought a brand new phone 3 months later the my brand new phone stopped working. straight talk told me they were going to send me a brand new phone I got a refurbished phone shipped...
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Anonymous
#684683

I, too, have a samsung galaxy 2 phone for almost 1 year and no problems until 1 month ago. I noticed after 2 weeks of refilling my service that my 4G was turned off I called c...

Author
Location
Bristol, Tennessee
Service
Straight Talk Wireless Replacement
Loss
$5000
Review #390805 is a subjective opinion of poster.
1 comment
I ordered a refurbished cell phone from Straight Talk in May 2012 and the phone arrived with the wrong power cord attached. I could not wait for a replacement so I bought a new phone and changed service providers. I sent Straight Talk their phone back within two weeks...
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Anonymous
#726944

Same problem. They are horrible! Still waiting 2months later. Spoke with numerous reps/ call centers, and they act like they are checking on their computers but always come...

Author
Location
Stone Mountain, Georgia
Service
Straight Talk Wireless Replacement
Loss
$97
Review #346879 is a subjective opinion of poster.
1 comment
I purchased my first straight talk phone in March, 2012. Within a month, the phone stopped working. I got a replacement phone and that one stopped working as well. I replaced the phone again, and it stopped working 2 weeks later. I returned the last phone, but they...
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Anonymous
#526696

I\'m having the same issue! The sent me a refurbished replacement phone that won\'t charge. Then, they sent me a new battery and it still won\'t charge. Now I have to wait ...

Author
Location
Indianapolis, Indiana
Service
Straight Talk Wireless Replacement
Review #337803 is a subjective opinion of poster.
0 comments
When my phone quit working under warranty, I sent it to their repair center. They called and said the replacement was being sent to me. Months latter I still have no phone. Calling them is useless and as I discovered online, they do this to everyone. STRAIGHT TALK...
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Author
Location
Athens, Georgia
Service
Straight Talk Wireless Replacement
Loss
$150
Review #325221 is a subjective opinion of poster.
8 comments
I purchased the nokia e 71 phone from Wal Mart and also purchased a 6 month card for unlimited talk text and data use after about 3 months I receive a so called courtesy call from them complaining i was using excessive data. How do yu have excessive use on an unlimited...
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Anonymous
#709517

I got tired of paying though the nose and switched to straight talk. DON'T DO IT! Customer service is almost non existent. Problems from the begining. If you need help, good l...

Author
Location
Nashville, Tennessee
Service
Straight Talk Wireless Replacement
Loss
$600
Review #256892 is a subjective opinion of poster.