Seller: Straight Talk Wireless Product: Straight Talk Wireless Replacement Clear all filters (0 of 38 reviews match)
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Update by user Jun 14, 2013

We finally resolved my issues after numerous and on going complaints and getting this moved up the ladder till someone placed someone in charge of getting this resolved and they did.

Original review posted by user May 14, 2013

I started with them a few months ago and have called in with phone issues numerous...
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Review
#408596 Review #408596 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement

Straight Talk Wireless in Cleveland, Ohio - Customer service and replacement phone

i had to send in my phone because it stopped working so they sent me a box to send it back in..My damaged phone was mailed out on thursday April 25,2013 and they recieved it back on Monday April 29th..I have still not received my replacement phone which is a samsung galaxy..it has been four days since they received mine..when i call to get a tracking number they say they dont have one and will have it n up to five days..you can barely understand them on the phone..very disappointed and dont think it should take this long and believe i should have a tracking number my number is 7247183978..
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#405477 Review #405477 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$150

Straight Talk Wireless in Atlanta, Georgia - Replacement ***

I ordered a new phone which despite being listed as appropriate for my zip code got very poor reception. It took 3 separate conversations to get customer service to agree to replace the phone.Then began a series of conflicting and contradictory information given by a slew of "supervisors" and "managers." In total I've talked to 10 of these individuals, the majority of whom stuck to a script, regardless of any questions I posed. The non-working phone was received in their warehouse on March 13. Due to a series of screw ups no one can explain the replacement phone wasn't released for shipment until yesterday.I sent emails to Ms. Calderon and customerescalations@tracfone(not a typo)and got no response.Replacement phone is suppose to arrive tomorrow. I have been without cell service for nearly two weeks, not counting the week I spent trying to convince customer service that the phone didn't work in my neighborhood.Until this point, except for a few issues with the RESERVE, I'd been happy with Straight Talk. But if you order a new phone MAKE SURE it is tied to a carrier who provides very good coverage in your area.
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#394810 Review #394810 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Five phones later still waiting for yet another replacement phone! me at the customer bought a brand new phone 3 months later the my brand new phone stopped working. straight talk told me they were going to send me a brand new phone I got a refurbished phone shipped...
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1 comment
Anonymous
#684683

I, too, have a samsung galaxy 2 phone for almost 1 year and no problems until 1 month ago. I noticed after 2 weeks of refilling my service that my 4G was turned off I called customer service and they told me I buy elated their terms and conditions.

they told me I should be using wifi when I am home I was really mad and they would not put me in touch with the supervisor. today, July 20th, after 4 days of renewing my minutes and cell phone plan I am off again turned off from having any 4G service. I call to speak to customer service and ask for a manager when I was told I violated terms and conditions. BS!!!

like I said, I just renewed my contract for days ago and when I was home if I did happen to use the internet I would always turn on my wifi. this is a breach of contract they did not put me through to a supervisor the *** I spoke to told me that he is not allowed to put me through to a manager or supervisor. I have for straight talk phones throughout my family and you can bet that tomorrow I am going to the bank and disputing all four charges which we just renewed over the past week.

I'm sure they will be a lawsuit soon and I wish I knew how to start one. this is so wrong $50 a month I own a 350 dollar phone and I can even use it the way I'm supposed to.

Review
#390805 Review #390805 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$5000
I ordered a refurbished cell phone from Straight Talk in May 2012 and the phone arrived with the wrong power cord attached. I could not wait for a replacement so I bought a new phone and changed service providers. I sent Straight Talk their phone back within two weeks...
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1 comment
Anonymous
#726944

Same problem. They are horrible!

Still waiting 2months later.

Spoke with numerous reps/ call centers, and they act like they are checking on their computers but always come back with the same response. No we don't have it in our system.

Review
#346879 Review #346879 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$97

Straight Talk Wireless in Indianapolis, Indiana - Straight Talk is the worst phone service ever!

I purchased my first straight talk phone in March, 2012. Within a month, the phone stopped working. I got a replacement phone and that one stopped working as well. I replaced the phone again, and it stopped working 2 weeks later. I returned the last phone, but they sent me back a cheaper phone as replacement. I called them and spent 1hr50min on the phone explaining that they sent me the wrong phone. They sent me another replacement, but this phone was also incorrect. When I called them again, I spent 1hr on the phone with them, then was disconnected. I called again and spent another 1hr30min trying to get this matter resolved. This ussue is still unresolved a month later.
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1 comment
Anonymous
#526696

I'm having the same issue! The sent me a refurbished replacement phone that won't charge.

Then, they sent me a new battery and it still won't charge.

Now I have to wait another 7 days without a phone to receive the 2nd replacement phone and they refuse to send me the replacement before receiving my defective phone. I'm thinking of just dropping them.

Review
#337803 Review #337803 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
When my phone quit working under warranty, I sent it to their repair center. They called and said the replacement was being sent to me. Months latter I still have no phone. Calling them is useless and as I discovered online, they do this to everyone. STRAIGHT TALK...
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#325221 Review #325221 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$150
I purchased the nokia e 71 phone from Wal Mart and also purchased a 6 month card for unlimited talk text and data use after about 3 months I receive a so called courtesy call from them complaining i was using excessive data. How do yu have excessive use on an unlimited...
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8 comments
Anonymous
#709517

I got tired of paying though the nose and switched to straight talk. DON'T DO IT!

Customer service is almost non existent. Problems from the begining. If you need help, good luck. You will be on hold for 45 minutes to ?

I have waited as long as 90 minutes.

Shop around for better deals, but straight talk is not it. Leaving them is even MORE frustrating.

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Review
#256892 Review #256892 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$600