Product: Straight Talk Wireless Replacement Rating: 2 Stars Clear all filters (4 of 38 reviews match)
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1.5
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Update by user Jan 26

update: my husband is on the phone with the 13th Strait talk technical support agent, who is now asking him the same series of tasks on the phone that the last 12 people did. We received a call back from them on their "verizon" repair ticket, for which they again had...

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2 comments
MariaST
#1637569

Hi EvilHaddock. I'm Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you have experienced. We are determined to help you in resolving your issue. Please chat with us at http://bit.ly/2CuBvXO so we can provide a concrete resolution. You may also contact our customer service at -877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1457698 Review #1457698 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Cons
  • Failure to resolve the problem after 5 hours on the phone
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund

Straight Talk Wireless - Replacement Review from Bristol, Virginia

1.6
Details
I'm waiting on my replacement phone to come. The straight talk people i have spoke with have done nothing but set there and lied to me first they told me it would be here by the 2nd of November at the latest. They've had me waiting one too many weeks!!! After telling me my phone has already been shipped they said call back the next bushes day for a tracking number, well then they decided to tell me they didn't have my phone in stock n that they were out of them but were fixing the issue and waiting on the phone to get to warehouse to ship to me and call back again the next day for the tracking number once again... And of course there is no tracking number yet, last night they asked what phone would i pick that is around the price of mine, and i said the htc one. They said i could have that phone instead and i said OK. They said call back today once again so i did they then proceed to tell me it isn't shipped and i have to wait until my phone is in stock and lord knows how long that will be. I don't see why they offered to give me the htc one if they weren't going to send it like they said they would. They also said they were giving me a month of free minutes but i can't use it till i get my phone. And just also said they will give me extra minutes for the time i go without my phone. I'm steaming mad b/c of the way they have treated me and for the fact i still haven't gotten my replacement phone. It is pitiful the way i was treated, i was lied to many many times. Don't make promises you can't keep!!!! Just be HONEST WITH ME!!! STRAIGHT TALK DOESN'T KNOW WHAT HONESTY IS!!! I just want my phone delivered like it was supposed to be a long time ago.!!!
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3 comments
MariaST
#1062785

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

jennycrabby
#1063183
@MariaST

They finally sent my phone off today. But they promised I would have it, once again this past Thursday.

They promised to overnight my delivery and got it sent off today I then found out I had been lied to once again by a few of them. I was really upset at the fact I had been lied to by not one but 3 different "managers" or they said they were. I wanted my package over night delivered and was promised I was! and have proof.

It's just not right that you'll be lied to just so they can hang up and go on to the next customer....

I dealt with more these past few weeks then I've ever dreamed of!!! It's honestly ridiculous

MariaST
#1064101
@jennycrabby

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#732696 Review #732696 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Problem with delivery
2.3
Details
I just received my replacement phone after waiting on them for 2 weeks to send an empty box that I then had to return my phone in and once they received and evaluated my phone, I was sent out the replacement. First, the 2 CSR that i spoke with did not want to give my 2...
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1 comment
MariaST
#1010162

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#669090 Review #669090 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
Loss
$1210
Preferred solution
Deliver product or service ordered

Straight Talk Wireless - Review about Phone Replacement from Tampa, Florida

2.0
Details
After 56 withouta phone due to bring lost by straight talk I finally received a used Galaxy 4. I have refused to settle for this. Today I spoke with Corp office, very nice lady. She said although I paid $533. For my phone in July 2014 they're policy is replace with refurbished is over 30 days old. She says they won't replace it witha new one. BUYER BEWARE! !! I WILL NOT STOP TRYING.
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Review
#578690 Review #578690 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Not as described/ advertised

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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