Product: Straight Talk Wireless Replacement Clear all filters (37 of 37 reviews match)
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It took 4 days and 5 techs to decide what I tried to tell them, my phone was broke. Each call, each tech went over the same stuff every time. Even though they were suppose to write notes for next tech, no one checked, and if they asked me to take the battery out once...
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AlexTrac
AlexTrac

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try....

MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

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Straight Talk Wireless Replacement
#537862

Straight Talk Wireless - Update on previous post....Not Right

ok...I have to update this situation that I posted.....I finally gave in and activated the so called replacement phone they sent me.( by the way no front camera even) well...sure enough 3 days later the volume does not work. I slammed the dang phone and it is now in pieces. I went to prepaid Verizon with the moto g phone and I am thankful...so very thankful to have to never deal with straight talk again. Yes I will have to pay a little extra for data but by the time I have to replace a phone, deal with straight talk customer service and all the problems I have had it is worth every penny... Good Luck to all you straight talk people. I am over it !!!
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Straight Talk Wireless Replacement
#513236
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Have a stright talk phone less than two months and it will take pictures. Call 3 times. Had to factory reset each time. I asked to speak with management. Now it's going to take about two weeks for replacement
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi, this is Maria with Straight Talk Wireless. I read your post and am sorry that you are having problems. Please send me your contact information to the following email addre...

Product
Straight Talk Wireless Replacement
#512638
Sent my Galaxy S2 phone in since it was under warranty due to malfunction. (not from anything I did) They sent me a replacement phone ..A ZTE SOLAR that is not even close to being compatible to the S2 Galaxy. When I called to find out why they replaced my phone with a...
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Anonymous
Bri

ok...I have to update this situation that I posted.....I finally gave in and activated the so called replacement phone they sent me.( by the way no front camera even) well...s...

Anonymous
Anonymous

The exact same thing happened to me! They at least should tell you that you are getting a downgrade prior to sending it to you. I paid more for my S2, and even purchased the w...

Product
Straight Talk Wireless Replacement
#496301
Been lied to ,2 times. Been waiting for replacement wi fi moble hot spot for two months. Every time I call it's a defferent excuse. I'm done going back to Metro PCS. Straight talk sucks and custermer service is also the worst.
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Product
Straight Talk Wireless Replacement
#494579
Sent my phone back that would not charge was told it was still under warranty. They received my phone 3/17/14 was told I would get my replacement phone in 3 to 5 days well today is 3/26 and still no phone. Every time I call to find out were my replacement phone is I...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hello. My name is Maria from Straight Talk Wireless. Allow me to help you with this. Please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us ...

Product
Straight Talk Wireless Replacement
#480631
I have only had my straighttalk phone for 2 weeks and I'm already having issues! I have a big error message on the screen covering all of my apps and no one can figure out how to fix it. I spent over an hour on the phone with 4 different people and they agreed to...
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Sussieqt
Sussieqt

I've had straight talk for about six months now. I went into my phone to retrieve information from a voice mail message I saved about four weeks ago. The only messages in my p...

Product
Straight Talk Wireless Replacement
#478989
Where does one start? Bought two phones. Lets call them A and B. A and B arrived. Talked to ***, who activated our phones, but gave phone A new number and provided us with t-mobile, which does not work where we live. Had to wait for new SIM card for A, so was...
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DontBeATwit
DontBeATwit

A and B? One for each drug you are selling? Not buying it, chico. Hope that helps!

Anonymous
WL

Contract companies have a way of billing a customer if they don't return a defective phone, Straight Talk does not. That is why their policy is to return the defective phone f...

Mineola, Texas
Product
Straight Talk Wireless Replacement
#468285
Bought straight talk phone back in April, and got the features I needed on the phone. I also bought the two year service agreement, and expected them to give me a phone with at least the same features as my phone I had to send in for repair. The new phone they sent...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hello, I'm Maria from Straight Talk Wireless. To resolve your issue, please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bi...

Product
Straight Talk Wireless Replacement
#462169

Straight Talk Wireless - Broken phone right after I received it.

Phone broke 5 days after received, sent phone back, given wrong information for replacement phone tracking. Took two weeks to get new phone, customer service dept. refused to give me any more of a credit other than the days I didn't have service. They said they notated my account from the day it stopped working, they didn't. Tried to give wrong amount of credit days. Spoke to supervisor who couldn't figure out days, I had to figure out for her and explain ten times until she figured it out. Finally received credit, what happened to good customer service. Non existent.
Product
Straight Talk Wireless Replacement
#456103
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