Product: Straight Talk Wireless Replacement Clear all filters (37 of 37 reviews match)
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6 comments
I sent a phone that did not work into Straighttalk , being told that I would get my money refunded because I could not wait the time to get the replacement phone. I went out and purchased a new phone while I waited for my refund. It has now been over a month and I...
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MariaST
Straight Talk Wireless Verified Representative
#1107443

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Monticello, Indiana
Service
Straight Talk Wireless Replacement
Loss
$50
Review #442131 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Second phone programmed to fail after 12 months.

I bought a new $200+ phone from Straight Talk that was defective. I was told to send it back for a replacement. The replacement was rebuilt with a 12 month warranty. The second phone was OK but later started randomly powering off. Straight Talk Customer Service told me, twice, that because the phone was more than 12 months old, it was programmed to fail and it was time for me to buy a new phone!!!!!! When I told them I wasn't buying a new phone every year, they said there was nothing they could do!!! Has anyone else had a similar experience?
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Service
Straight Talk Wireless Replacement
Tags
Review #436813 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - PHONE 1/2 WORKS

I bought Samsung phone at wal-mart from straight talk. Have had the same problems over and over again with the phone, which is I can SOMETIMES talk on it, I can SOMETIMES send a text message, it will SOMETIMES stay on and not reset itself. Straight talk will not replace the phone because when she placed a call to it, it worked. I explained that it does work 1/2 the time. I bought the wal-mart product replacement plan, they won't replace the phone because it should still be under manufactures warranty...bottom line I am out of 250.00 plus the phone. They say you get what you pay for but I am getting screwed, therefore never will I buy another straight talk phone nor a wal-mart replacement plan. And I strongly advise everyone else to consider another company.
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Author
Location
Graniteville, South Carolina
Service
Straight Talk Wireless Replacement
Loss
$250
Review #431733 is a subjective opinion of poster.
1 comment
On June 14th my phone stopped working and I began the process to get a replacement phone, after 2 employees, 6 managers, and almost a week after the warehouse FINALLY received my defective phone, a replacement still has not been shipped out. yesterday a manager said...
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Anonymous
#676644

Same thing is happening to me...there do many people going throug this! They have had my phone for a month and still keep saying that they can't verify that it's there when we...

Author
Service
Straight Talk Wireless Replacement
Loss
$250
Review #425747 is a subjective opinion of poster.
2 comments
I will never use straight talk again. I had a phone that was defective and I call tech support for assistance. The rep could not resolve my issue and told me that my phone was defective. They sent me via email a return shipping label. Fedex picked the package up on...
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Anonymous
#674811

filipinos does speak more fluent english and even more in correct grammar than of those most american does.. example? you americans say "i ain't got no internet" what does tha...

Author
Service
Straight Talk Wireless Replacement
Loss
$89
Review #423210 is a subjective opinion of poster.
0 comments
My name is justin smith. I bought a straight talk phone from wallmart in February 2013. My phone started to get really hot 3 months later and just completely stopped charging. Will I called customer service. And they told me to send the phone to them and they would...
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Author
Location
Highview, Kentucky
Service
Straight Talk Wireless Replacement
Loss
$270
Review #415683 is a subjective opinion of poster.
0 comments

Straight talk wireless

After 7 calls to a non customer service dept., none of the non- English speaking reps. could determine a fix for my problem. The phone could not use SD memory Only 157MB of memory is usable. Phone was under warranty and needed replacement. They would replace the phone within 2 weeks after receiving the defective phone. That would mean 3 weeks with no phone. LG phone. They do no support the warranty on their phones. The actions they had me take were not even specific to my phone, rather generic fixes that appeared to be read from a script. Buyer beware!!
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Author
Location
Atlanta, Georgia
Service
Straight Talk Wireless Replacement
Review #415230 is a subjective opinion of poster.
0 comments
We purchased a new Android phone from the straighttalk website about a month ago. After 1 week it shut off and would not turn back on. We called tech support and were instructed to send in the phon, which we did. It took 11 days from that point for them to receive our...
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Author
Service
Straight Talk Wireless Replacement
Loss
$150
Review #409345 is a subjective opinion of poster.
1 comment
i call the customer care center to get a tracking number because it shows that my replacement phone was shipped and show be here in the next to days and they give me the run around and give me a manager toll free number that dose not work keep saying i dont know what i...
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sessa
#651592

Tip of the day: Punctuation is your friend. Your welcome.

Author
Location
Toccoa, Georgia
Service
Straight Talk Wireless Replacement
Review #409017 is a subjective opinion of poster.
0 comments
I started with them a few months ago and have called in with phone issues numerous times. The last time I called they only had notes about my calling with issues once although I had called, emailed and attempted to post to their blog numerous times. My phone squeals in...
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Author
Service
Straight Talk Wireless Replacement
Review #408596 is a subjective opinion of poster.