Product: Straight Talk Wireless Samsung Cell Phone Activation Clear all filters (2 of 2 reviews match)
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3.6
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Purchased new phone.Activating was not simple. Person at Straight talk could barely speak English and was very hard to understand. I had questions they could not answer. I was told all supervisors were busy. I said I would hold. Finally a "supervisor" came on and said...
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2 comments
Anonymous
#1291990

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you have a complicated problem during activation or later, as long as they have your money already, it's too bad, so sad, cry to your dad. Straight Talk/Net10/TRACFONE are thieves, modern day pirates.

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Review
#992898 Review #992898 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Activation
Cons
  • Customer service unable or unwilling to help
  • Tech support can not answer other than routine questions
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
I tried to switch my elderly father to a straight talk smartphone at his request.At first they had difficulty transferring his old number. When they finally activated his new smartphone they gave him the wrong number. When I called to report the error they said they...
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1 comment
MariaST
#1234857

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#947039 Review #947039 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Activation
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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