Sister lost her phone want to transfer her minutes to my phone | Straight Talk Wireless in Campbellsville, Kentucky

Sister lost her phone want to transfer those minutes to my phone
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Review
#1753059 Review #1753059 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Good customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update by user Dec 28, 2019

Need to be reported to the BBB and FCC

Original review posted by user Dec 28, 2019

Will not port my phone number to another company. They hang up on me every time I am supposedly being transferred to porting. I have had the same phone number for over 30 years transferred 3 times with different services and never...
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1 comment
MariaST
#1797511

Hi, Satori. This is Maria from Straight Talk Wireless.

We are deeply sorry for this situation. We never like hearing that our customers are having an unpleasant time with customer service. We would be more than happy to address your concerns and resolve any issues not addressed. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support or contact our customer care at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1745303 Review #1745303 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Pros
  • Until i need them good
Cons
  • Will not allow to port my phone number
Reason of review
Porting
Loss
$1800
Preferred solution
Deliver product or service ordered
Tags
  • Unreachable Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.7
Details
Horrible customer service and will not release you phone number to another company
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3 comments
MariaST
#1798253

Hi This is Maria from Straight Talk Wireless. I read your post and am sorry that you're having problems with our service.

We're here to help you. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1745301 Review #1745301 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer

Could not port my phone | Straight Talk Wireless

Tried to bring att number over. I was out of contract. Charged me and shut off phone. Phone never worked. Customer service put me on hold for hours. Never resolved. Changed to verizon. They suck too
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Review
#1211097 Review #1211097 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
1.0
Details
I just bought a new Straight Talk phone & I called Straight Talk to ask them to tranfere my phone number from my old phone to my new phone & was told that all I needed to do was switch my sphone, g galaxy 6 sim card over to my samsung galaxy 8 phone & automatically it...
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Review
#1195650 Review #1195650 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
1.0
Details
They never activated my sim or transferred my number.bought their kit from walmart said it'd work with att phone. they kept coming up with excuse after excuse whether it was a password to a passcode to a pin. Make up your minds don't advertise you take numbers then...
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2 comments
MariaST
#1312421

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1029695 Review #1029695 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
Tags
  • Sucks
After trying to transfer service to new phone online customer service told me my phone would take a while to get service but my old phone service was terminated new phone never got service. After few days with no service and no help from straight talk my boyfriend...
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1 comment
MariaST
#1201073

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#902937 Review #902937 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
1.2
Details
I have been 1 month now trying to get a correct SIM card that was always being sent, 1 week ago another one was sent (never arrived) as first *** gave me a new number and I specifically asked for a number transfer, then couldn't use that card anymore because it was...
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1 comment
MariaST
#1136505

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#819862 Review #819862 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Aweful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless - Service Transfer Review from Oakland, California

1.0
Details
Can never make a call or connect to the net in my area the *** customer support was over seas not to mention i lost my old number cause they couldnt transfer like they claim. Its a *** joke how they run their company
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1 comment
MariaST
#1108326

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#779502 Review #779502 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service

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Straight Talk Wireless - Service Transfer Review from Hemet, California

1.8
Details
ABSOLUTELY HORRIBLE!! They will NOT stand behind their service. They require you to buy a $45 service plan, and then when their data Bring-Your-Own-Phone service won't transfer over, they keep telling you (for 4 MONTHS FOR ME) they'll credit you "at the end of your service plan," BUT THEN SAY, "It's against our policy to refund Data Service." If you're stuck for the month with NO DATA, as I was, make sure you: 1. write down the dates you contact them; 2. Write down their "Straighttalk Reference" or "Straighttalk Interaction Number;" 3. Ask EACH AND EVERY REP their full name & number and WRITE IT DOWN; 4. Repeat numerous times, "You are specifically notating my file to say, 'Credit is promised to this customer for ALL the time this customer has not had DATA SERVICE." As soon as they tell you, "We don't give our customers any Data Credit, even if it's our fault our BYOP SIM cards don't work," IMMEDIATELY request your money back and SWITCH to another carrier! It only gets worse. You'll keep paying month after month for DATA SERVICE you'll never receive, although they'll keep saying, "Our BYOP service always works with any phone, which is why WE GIVE NO CREDIT FOR DATA SERVICE YOU SAY ISNT WORKING." ...even though it doesn't work.. iPhone 5c, on T-Mobile network. I gave the iPhone back to my son, he is still using it problem free with T-Mobil. I bought a new iPhone 5s, which they told me to do ("Ma'am, we can't fix this phone even with T-Mobile's help so you need to buy a new phone"). It STILL didn't work. I told THEM, "I'm changing the SIM to AT&T." I've had no trouble since. Fools; I fixed my own problem with the new iPhone, at least. Bottom line: DONT WASTE YOUR MONEY!!! Go to your local GAMESTOP and see what they have.
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3 comments
Lynley
#1101898

And I, not "u."

MariaST
#1101873

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Lynley
#1101897
@MariaST

Okay; I'm right here. I just sent you an email -WITH my phone number and u still have heard nothing from you. Hello?

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Review
#778772 Review #778772 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Bad quality