Seller: Straight Talk Wireless Product: Straight Talk Wireless Service Transfer Clear all filters (0 of 45 reviews match)
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Straight Talk Wireless - Could not port my phone

Tried to bring att number over. I was out of contract. Charged me and shut off phone. Phone never worked. Customer service put me on hold for hours. Never resolved. Changed to verizon. They suck too
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Review
#1211097 Review #1211097 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
1.0
Details
I just bought a new Straight Talk phone & I called Straight Talk to ask them to tranfere my phone number from my old phone to my new phone & was told that all I needed to do was switch my sphone, g galaxy 6 sim card over to my samsung galaxy 8 phone & automatically it...
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Review
#1195650 Review #1195650 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
1.0
Details
They never activated my sim or transferred my number.bought their kit from walmart said it'd work with att phone. they kept coming up with excuse after excuse whether it was a password to a passcode to a pin. Make up your minds don't advertise you take numbers then...
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2 comments
MariaST
#1312421

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1029695 Review #1029695 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
Tags
  • Sucks
After trying to transfer service to new phone online customer service told me my phone would take a while to get service but my old phone service was terminated new phone never got service. After few days with no service and no help from straight talk my boyfriend...
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1 comment
MariaST
#1201073

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#902937 Review #902937 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Order processing issue
1.2
Details
I have been 1 month now trying to get a correct SIM card that was always being sent, 1 week ago another one was sent (never arrived) as first *** gave me a new number and I specifically asked for a number transfer, then couldn't use that card anymore because it was...
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1 comment
MariaST
#1136505

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#819862 Review #819862 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Aweful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless - Service Transfer Review from Oakland, California

1.0
Details
Can never make a call or connect to the net in my area the *** customer support was over seas not to mention i lost my old number cause they couldnt transfer like they claim. Its a *** joke how they run their company
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1 comment
MariaST
#1108326

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#779502 Review #779502 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service

Straight Talk Wireless - Service Transfer Review from Hemet, California

1.8
Details
ABSOLUTELY HORRIBLE!! They will NOT stand behind their service. They require you to buy a $45 service plan, and then when their data Bring-Your-Own-Phone service won't transfer over, they keep telling you (for 4 MONTHS FOR ME) they'll credit you "at the end of your service plan," BUT THEN SAY, "It's against our policy to refund Data Service." If you're stuck for the month with NO DATA, as I was, make sure you: 1. write down the dates you contact them; 2. Write down their "Straighttalk Reference" or "Straighttalk Interaction Number;" 3. Ask EACH AND EVERY REP their full name & number and WRITE IT DOWN; 4. Repeat numerous times, "You are specifically notating my file to say, 'Credit is promised to this customer for ALL the time this customer has not had DATA SERVICE." As soon as they tell you, "We don't give our customers any Data Credit, even if it's our fault our BYOP SIM cards don't work," IMMEDIATELY request your money back and SWITCH to another carrier! It only gets worse. You'll keep paying month after month for DATA SERVICE you'll never receive, although they'll keep saying, "Our BYOP service always works with any phone, which is why WE GIVE NO CREDIT FOR DATA SERVICE YOU SAY ISNT WORKING." ...even though it doesn't work.. iPhone 5c, on T-Mobile network. I gave the iPhone back to my son, he is still using it problem free with T-Mobil. I bought a new iPhone 5s, which they told me to do ("Ma'am, we can't fix this phone even with T-Mobile's help so you need to buy a new phone"). It STILL didn't work. I told THEM, "I'm changing the SIM to AT&T." I've had no trouble since. Fools; I fixed my own problem with the new iPhone, at least. Bottom line: DONT WASTE YOUR MONEY!!! Go to your local GAMESTOP and see what they have.
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3 comments
musesmaker
#1101898

And I, not "u."

MariaST
#1101873

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

musesmaker
#1101897
@MariaST

Okay; I'm right here. I just sent you an email -WITH my phone number and u still have heard nothing from you. Hello?

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Review
#778772 Review #778772 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Bad quality
1.0
Details
My Galaxy S4 phone started having issues 4 months after purchased. It was deactivated after attempting to fix it by cutting the phone off as requested by Straight Talk Voice message. After numerous attempts to contact a supervisor at ST to get my old number back with...
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1 comment
MariaST
#1098445

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#774664 Review #774664 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service
Bought phone and card walmart tried to transfer old# after 3 days call and they say virginmobile didn't release . ( could of email ... I got sales emails right away from straighttalk. but not account info) So had to reup old phone 35 dollars . call straight talk they...
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1 comment
MariaST
#1096487

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#771615 Review #771615 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Service lack of
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews
Gave all my information of landline company and waited a week to get my original number ported. nothing got ported in that time so I called support and gave them my information went through 3 different reps each one telling me I had to get transferred to anther rep,...
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1 comment
MariaST
#1090304

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#765527 Review #765527 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Pros
  • Unlimited plan has served me well
Cons
  • Unwilling to help
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution