Product: Straight Talk Wireless Service Transfer Clear all filters (45 of 45 reviews match)
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I used ST in the past plus my wife currently has straight talk and when I put her chip into my phone it works. Therefore, I purchased a BYOP kit with a $45 plan. When I activated the service there was a problem. After 3 day an over 5 hours on the phone being...
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1 comment
MariaST
#1085485

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#760129 Review #760129 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Pricing issue

Straight Talk Wireless Service Transfer Review

3.0
Details
I originally called to see if I could get a 3 day extension on my service. I was denied. I asked to speak with a supervisor or management. I tried several times I was either put on hold for extreme amount of time or the call disconnects. One rep in particular Rommel very rude stated that he was the manager. Refused to transfer me to management. I will be logging a complaint with the BBB.
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Review
#751279 Review #751279 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service

Straight Talk Wireless in Saint Petersburg, Florida - Straight Talk is flat out *** service...

1.0
Details
Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They tell you to reboot your phone, call *22890, check to see if your data is on... don't you think I've done that 1000 times BEFORE I called?!??! Then, they transfer you 10 times and *** not only still doesn't get fixed, they *** hang up on you! Why do we outsource these jobs to people like this? Incompetent pieces of ***... Straight Talk can kiss my ***. There's no way in *** they're ever getting another *** dime from me to pay these foreigners to do *** jobs and stay employed. I'll deal with American providers that employ Americans to do the job right!!
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1 comment
MariaST
#1011784

Hi! I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#671220 Review #671220 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service bad quality
Tags
  • toll free number
  • Straight Talk customer
2.0
Details
I purchased an iPhone from ebay that runs from Verizon towers. Specifically said it works for Straight Talk. I called ST to have service transferred from my old iPhone to this new one. The woman with a very thick accent asked for a number in case we get disconnected....
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1 comment
MariaST
#990590

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#643942 Review #643942 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Un-activatable phone
  • Poor service quality
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Language Barrier
1.0
Details
I don't even know where to start. I tried this route because I was paying Verizon $170 a month for a single person cell phone service with internet jet pack. I paid the $60 to get the starter kit, took over a day to get it actually working on my phone and had to call...
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1 comment
MariaST
#990591

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#643807 Review #643807 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Quaility of language
  • Horrible customer service
  • Un-activatable phone
Reason of review
Poor customer service, delivery, order processing, problem with payment, bad quality
Loss
$48
Preferred solution
Full refund
1.0
Details
Worst customer service! I ordered a sim card to transfer my number to new straight talk phone. Never needed a sim card for any of my previous phones with them. First off, it took a ridiculous amount of Time on the phone with them just to order sim card, which I don't...
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1 comment
MariaST
#990292

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number.

Review
#642361 Review #642361 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Damaged or defective
After being a customer at Cricket, I decided I wanted to transfer to a straight talk. Keep in mind, I'm used to awful service with Cricket. I called straight talk to transfer my service, the lady said she could not hear me and HUNG UP. She didn't even give me time to...
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1 comment
MariaST
#969366

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#616465 Review #616465 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service
1.0
Details
I have an Iphone 4s that I wanted to transfer to straight talk. I checked on their website to see if my phone was compatible and it was. I purchased an activation kit and started to register my phone. As soon as I started that process their system wasn't registering my...
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1 comment
MariaST
#957787

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#607357 Review #607357 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Misleading terms of service
  • Customer service staff
  • Being lied to
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

Straight Talk Wireless in Edina, Minnesota - Tried to activate new phone. Kept getting hung up on.

This is the worst company I have ever dealt with. I'm trying to activate a phone and called 877-430-CELL (2355) to be hung up by Amelia and Victor because they do not speak English. Every time you call that number they hang up on you. So I call this number 800-299-7784 and get the same outcome. I asked to speak with management and they refuse to transfer me. I contacted support through their website and they told me they will not give me corporate or any managements contact information. Poor customer service. This company will not last long with this type of customer service.
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1 comment
MariaST
#957355

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thank you.

Review
#606726 Review #606726 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service
Loss
$125
Preferred solution
Full refund
Drove from Florida to Ada Oklahoma where my service stopped, I went to Walmart to see what the problem was. They told me that my phone was on different service and I needed to buy new phone with right service. At that time I purchased new phone. They began to do the...
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1 comment
MariaST
#949284

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#598148 Review #598148 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service