I had same problem. After trying to transfer service to new phone online customer service told me my phone would take a while to get service but my old phone service was terminated new phone never got service.
After few days with no service and no help from straight talk my boyfriend added me to his verizon account. Now im out 250 from my left over service plan
Product or Service Mentioned: Straight Talk Wireless Service Transfer.
Reason of review: Order processing issue.