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Refund but they kept the tax | Straight Talk Wireless in Petoskey, Michigan

1.0
Details
Ordered new phone with 2 day shipping found out after it was out of stock. Refused delivery when it did show up as I was told by straight talk. After many calls and hours on the phone I received a credit on my card but they withheld the tax and shipping. I can understand the shipping but the tax is illegal and am in contact with my lawyer. Had called and asked why not the full refund and was told we don’t refund tax or shipping. So straight talk you will be hearing from me It’s not the fact it’s 50 dollars to me I can afford to eat it but when you do illegal business you went to far. As a business owner myself I know better
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1 comment
MariaST
#1691308

Hi, LawfulLabradorRetriever. I'm Maria from Straight Talk.

We would like to express our sincerest apologies for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1422713 Review #1422713 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
1.0
Details
I ordered a sim card from their website. I paid for 3 day shipment. For a MONTH, they did nothing but lie to me about shipment. But they were sure quick to steal my money. Then after a month, they made a decision to refund my money, not send me my purchase and never...
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2 comments
MariaST
#1303462

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1021226 Review #1021226 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
1.0
Details
I have wasted a year of my life calling straight talk from another phone because theirs didnt work.I jave been run around for approx. 20 hrs on the phone trying to recieve the second phone from them. It has been two months and they havent sent me the phone to replace...
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5 comments
MariaST
#1203512

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#906347 Review #906347 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Total lack of caring
  • Warehouse process incompetent
Reason of review
Problem with delivery

Straight Talk Wireless - Shipping Service Review from Hendersonville, North Carolina

1.0
Details
Terrible company. Waiting over 2 months for a replacement phone. Each rep lies and transfers the call to someone else. Just spent another 1hour and 50 minutes on the line with 4 different reps. Told to wait an additional 3-5 days to possibly hear back from warehouse. Still no closer to getti g this resolved. Criminal so called business.
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1 comment
Anonymous
#1204456

Same here,, they sent me a phone.. Twice actually..But was not my phone,.

Way cheaper,, and said open the box and just activate it.(. Yea..

No..!!)

3rd time I am sending a piece of *** back trying to get the one I sent them..

They are nothing more than a bunch of thieves and liars!

Review
#906309 Review #906309 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Warehouse process incompetent
  • Customer service unable or unwilling to help
Reason of review
Order processing issue
1.0
Details
On June 30th my straight talk phone I had just purchased 3 days prior at Walmart, Fairlawn, VA would not even turn on.I called Straight Talk Support & they then proceeded to tell me they would email me a shipping label, which they did & to ship my defected phone back....
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3 comments
Anonymous
#1193574

I'm in the same boat you in. been a month now for same problem.....I don't know what to do.

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Review
#890202 Review #890202 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Customer service
  • Time taking to get replacement phone
Reason of review
ALL OF THE ABOVE & STILL NOT HELPED !!!!
Loss
$545
Preferred solution
Deliver product or service ordered
1.0
Details
so i am waiting for my cell to come in i sent in samsung galaxy ace style and waited over week and half you sent me a lg 22 $50.phone when i sent in $180. phone so i called again not happy and once again was promised my cell just like i had and you...
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1 comment
MariaST
#1160161

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#849245 Review #849245 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Service is very poor very verry poor
  • Inability to fix problem
Reason of review
Poor customer service
Loss
$180
Preferred solution
Deliver product or service ordered
1.0
Details
Every time I call straight talk customer service, it takes an hour of my time.Your employees obviously do not have a clue what they're doing because it's always the same... I have a line through straight talk for my son. I upgraded his phone from an iPhone 4 to a...
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1 comment
MariaST
#1152440

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#838970 Review #838970 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
1.2
Details
2 chat sessions, and 4 phone calls could not find anyone who knows what they've doing at straightalk. They could clearly, not care less for their customers. Despite assurances of their systems of not overcharging me. They overcharged me and it is apparently impossible...
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2 comments
MariaST
#1101533

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#778204 Review #778204 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Customer service unable or unwilling to help
  • Morons at foreign call centers
  • Misleading discount promises
Reason of review
It says free shipping promotion, then charges for it
Loss
$100
Preferred solution
Full refund
Tags
  • incompetent

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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