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3.1
Details
Ordered a SIM card received a empty box over two weeks later. Spent hours on the phone to try and get a new one. They sent me a return label for the empty box and I had to call again to order a new SIM card. All of this should have been handled by the company not me...
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2 comments
MariaST
#1578446

Hi MysteriousCassowary417. This is Maria from Straight Talk Wireless.

We apologize to hear about it. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368984 Review #1368984 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
2.5
Details
ordered 2 sims and 2 plans , was supposed to be an overnight shipment and they didnt ship until the next day , so now i cant be available to sign and fed ex wont leave it and straight talk wont let them , so i ask for a refund and i am told i can not have a refund...
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2 comments
MariaST
#1401555

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

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Review
#1142063 Review #1142063 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Problem with delivery
Loss
$82
Preferred solution
Full refund
2.7
Details
I agreed, and they said they would send me another sim card, and would get here in 2 business days. When those two days were up, i had not received anything. So i call back customer service and then they tell me they they put the wrong information in. So, therefore...
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1 comment
MariaST
#1335083

Hi. I’m Maria from Straight Talk Wireless.

We’re sorry for the trouble.

To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1054771 Review #1054771 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Given the runaround
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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