Straight talk hs the worse customer service. | Straight Talk Wireless in Saint Joseph, Missouri

1.4
Details
Straight talk is the worst phone service i have ever had especially in the last year. poor connection, terrible customer service. I called straight talk and ask a representative about using the T Mobil phone i had. A representative i talked to assure me that there was not problem using a t-moble phone. They lied. I spent over 15 hours on the phone trying to get the T-moble phone to work. During the 4 days of talking with many different representatives it was one lie after another. I was put on hold for over 1 hour 1/2 on one call, hung up on 5 times. used a friend of mine phone for over 1 hour 45 minutes just to be told that they had to wait up to 72 hours to get the trouble fixed. IO spoked to several managers and again they just kept passing the buck. One manager would say it would not be a problem yet they could never fix the problem. I talked several people that said they were managers yet they could not resolve the problem. Finally i had to take the phone card and the sim card back to Wal Mart and then had to fight with them in order to get the money back. Finally after talking to several people i finally was able to get my money back. Finally i found out that straight talk is owned by Wal Mart. So if you want poor service, rude customer service then straight talk is your choice.
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1 comment
AlexTrac
#1031619

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#696443 Review #696443 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Mobile internet speed
  • Service plan
  • Size
Reason of review
terrible customer sevice spent over 15 hours trying to get problem resolve then had to go to different company to get phone service.
Loss
$150
Preferred solution
Full refund
I purchased my activation kit on August 22nd for my i phones 4S 4G Lte. It is now September 5th and the phone works for three days and goes back off. Let me explain why. No one working at straight talk wireless keeps a record of any conversation. So you have to keep...
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1 comment
MariaST
#1030071

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#694820 Review #694820 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Uneducated on phone topics
  • Non activation
  • Non-english speaking
Reason of review
poor customer service and no activation of my phone for two weeks now
Loss
$5300
Preferred solution
Price reduction
Tags
  • activation

Straight Talk Wireless Sim Card Review

Was told I would receive a Sims Card in 3-5 days. When it hasn't shown up, I call back. Then they tell me it still pending. Ask to talk to a floor manager and customer service keeps giving me excuses.
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Review
#680192 Review #680192 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Problem with delivery

Straight Talk Wireless Sim Card Review

3.5
Details
Just purchased a new card about a week ago and my phone is already running slow. WHY?!
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Review
#649795 Review #649795 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective
1.1
Details
They sent a new sims for the old phone for 937-716-7986.next thing i know they changed this number 937-979-9879 they was not suppose to,Because the 937-716-7986 is a free ph for the eldery and Disabled. I baught this one 937-979-9879 From Cricket now i can't axcess...
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1 comment
MariaST
#985375

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#637136 Review #637136 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective
1.0
Details
Friend used my phone to call about there straight talk account, the *** on the phone disconnected my phone. Then call back and they say I'm past due and SIM card is expired..then there English isn't good enough to resolve my problem. Transfer to manager disconnects six...
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2 comments
Anonymous
#970349

Never resolved, they are the worst cell company around. There customer service can't understand enough English to understand or resolve any issues.

At&t go phone it is. Later straight talk Philippines or where ever u are.

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Review
#606977 Review #606977 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
Order a sim card and service from their website. Nothing on the shipping notice that package has to be signed for. Received the confirmation email w/ the fact that package needs to be signed for. Called straighttalk to see if i could have them delivery it w/o signing...
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1 comment
MariaST
#952052

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#601165 Review #601165 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Customer service staff
  • Rudeness of customer service
  • Misleading terms of service
Reason of review
ALMOST ALL OF THE ABOVE
Loss
$50
Preferred solution
Full refund
1.0
Details
I have used straight talk for a couple years and out of the blue my fiancé's phone stopped working one day so I called customer service, she keep telling me I was out of mins, after speaking with her for about 30 mins she stated oh I see on your account where you do...
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1 comment
MariaST
#942682

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#591611 Review #591611 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Rudeness of customer service
  • Customer service staff
  • Being lied to
Reason of review
All of the above
Preferred solution
Let the company propose a solution
1.0
Details
8/14 I got a Straight Talk smart phone for $45 card. Reception for anything on the web where I live is very poor. I switched to Consumer Cellular, put their SIM Card in, and used for 2 1/2 days with no problem;ST had told me my phone was unlocked so I didn't hesitate...
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1 comment
MariaST
#942681

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#591576 Review #591576 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Refusal to unlock phone
  • Felt deceived
Reason of review
locked phone, no help unlocking, rude customer service (also very broken English, hard to understand)
Loss
$149
Preferred solution
Full refund
Tags
  • Poor Business Practice
  • Android phone
3.3
Details
I have been told 3 different things and promised help but now I'm still without a phone and told I either keep my number and only have 4 service days or switch the sim and have a different number. I work from home and need the same number! The first sim was deactivated...
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1 comment
MariaST
#942680

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#591559 Review #591559 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Unlimited plan
Cons
  • Being lied to
  • Customer service staff
  • Customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund