Product: Straight Talk Wireless Sim Card Rating: 1 Star Clear all filters (16 of 79 reviews match)
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1.0
Details
I have not had my phone for more than 6 months, when I bought the phone and put my minutes on it worked for 2 days then I had to go and return my phone and purchase a whole new one for the new one to work for only 2 days again. Call customer service to be told I need a...
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Review
#1316732 Review #1316732 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective

Straight Talk Wireless - Unhappy Consumer

1.0
Details
I have tried repeatedly to contact their offices and never get through. I placed an order for 2 sim cards plus minute cards and never received them after a week. In the process of getting the charge cancelled through my bank.
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Review
#1311831 Review #1311831 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue
1.2
Details
I bought an iPhone 6 Plus and I tried to get my phone number switched over but they told me that they would have to send me a new SIM card because the one that came with the phone didn't work and that really pissed me off so then I called so they could send another...
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1 comment
Anonymous
#1169446

OMG you're an ***. Sure i'd be upset cause I hadn't gotten the Sim card to but unless you bought the phone from Straight Talk to begin with of course you will need a different Sim card.

Sue them really? smdh This country is going to *** and its because of people like you.

Review
#859576 Review #859576 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Problem with delivery
1.1
Details
Bought a card to refill my phone and it wont refill my service...thanks.
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1 comment
MariaST
#1151122

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#837581 Review #837581 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
1.0
Details
To update, I have been in contact with Straight Talk since my initial to this site post via email. While I appreciate them reaching out through this post, this has continued to be a nightmare. I originally posted on Feb 1st, but had been having problems since about mid...
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1 comment
MariaST
#1125106

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#806923 Review #806923 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Uneducated on phone topics
  • Incompetence of customer service
  • Service technicians suck
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Straight Talk Horrible Worst Comp

Straight Talk Wireless - Bring Your Own at Your Own Risk

1.4
Details
I have used straight talk for 2 years now. I initially purchased an iPhone 5s through their program and had little complaints... mainly bc I set up autopay and did not interact with customer service. However, I recently decided to try the bring your own program by using a friends iphone 5 after breaking my own. Not the best decision. If you are currently considering doing the bring your own program, reconsider and read some reviews. I wish I had. I received the wrong SIM card (late) and when I finally received the correct SIM card the connection did not occur until almost 3 days later. That is being generous, because as I type my service is still not completely active. My internet is nonexistent and when I called for the 4th or 5th time since attempting this I received little help other than "wait" and an attitude. I am a woman who commutes alone. I have had no way of contacting contacts through imessage or email. In addition I am unable to monitor the bus schedule that connects my lot to the hospital. If you are considering Straight talk, know that the service rivals its rivals. However, the customer service and technology DOES NOT. It is worth it if you can actually get your phone to work.
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1 comment
MariaST
#1104842

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#781974 Review #781974 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Affordable
  • Wireless service comparable to big names
Cons
  • Delivery
  • Customer service
  • Sim card mix up
Reason of review
Poor customer service
Loss
$45
Preferred solution
Price reduction
1.0
Details
We just called Straight Talk about activating my sons SIM card.His other phone was stolen. Called on Saturday paid an extra $14.99 for next day delivery, I understand the next day was Sunday so I understood it would not be delivered that day. It finally arrived Tuesday...
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1 comment
MariaST
#1101534

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#778251 Review #778251 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue
1.3
Details
Got a new AT&T phone.So I bought a SIM card activation kit so I could use then AT&T phone. After nearly 2 hours on the phone with the customer service rep he told me that my newly purchased SIM card was defected.Since they had already started the transfer of my service...
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2 comments
Anonymous
#1232253

Having the sameness issue now. Switching services instead

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Review
#774640 Review #774640 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Employee knowledge
  • Tech support
  • Delivery
Reason of review
all of the above besides payment,pricing,and warranty.
Preferred solution
Let the company propose a solution
1.0
Details
I have been dealing with these jokers for 4 days now! I waited 2 days for a sim card to be activated with numerous calls with people that hardly speaks english with no luck. I went to straight talk website and I Paid for new sim and paid $14.00 for an overnight to be...
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1 comment
MariaST
#1081440

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#754693 Review #754693 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
two many things about the whole activation process.
Loss
$600

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews
1.4
Details
I had brought a samsung nexus to straight talk service. I had to get a sim card replaced. recently over the holiday weekend my sim card quit working, so they think. Since this has happened my phone no longer receives a signal or anything and the date and time on the...
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3 comments
Anonymous
#1051756

Straight Talk has done nothing to help. They refunded me for the wrong month, turned off my service and wasted my time because they are worthless.

Two broken sim cards and a non functioning phone.

Nobody knows why? and not one person to help not even the BBB.

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Review
#701824 Review #701824 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Service plan
Cons
  • Inability to fix problem
  • Sub-standard in all areas
  • Wasting my time
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund