Product: Straight Talk Wireless Sim Card Clear all filters (79 of 79 reviews match)
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I was taken in by this company's unlimited talk-text-data plan that is being advertised on national television.I bought the plan, sim card and my phone. Firstly, I wanted to use my Metro PCS phone. NOPE the system doesn't use my Alcatel phone that was put on the market...
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1 comment
Anonymous
#1169451

They don't say you can use any phone. They have to be compatible. Seems like you were using some cheap phones cause I know most of the newer name brand phones work.

Review
#858751 Review #858751 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Bad quality
1.1
Details
Bought a card to refill my phone and it wont refill my service...thanks.
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1 comment
MariaST
#1151122

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#837581 Review #837581 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
2.7
Details
First off, let me start by saying this has been....LITERALLY....the worst and most AGGRAVATING week of my life!Well maybe not my life but...you get it! Straight talk is A FREAKING JOKE! i bought the *** BYOP kit ...yeah this will be great...NO IT IS NOT GREAT! first...
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3 comments
Anonymous
#1175266

I can relate to this aggravation. They have my account of 3+ years so screwed up and if I can survive this month my 3 phones are transferring to Verizon prepaid.

A little extra money is worth being shed of this nightmare. My brand new phone is linked to someone's else account and I can't change it because I don't know their security questions. Heck they did this and refuse to help.

I have someone phone number I can't change and they have an account they can't touch because they don't know the IMEI on my phone! Can't make this stuff up!

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Review
#837562 Review #837562 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Terrible customer service
Reason of review
Nothing but a freaking joke
Loss
$75
Preferred solution
Price reduction
Tags
  • Straight Talk Horrible Worst Comp
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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1 comment
MariaST
#1128281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#810556 Review #810556 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
1.0
Details
To update, I have been in contact with Straight Talk since my initial to this site post via email. While I appreciate them reaching out through this post, this has continued to be a nightmare. I originally posted on Feb 1st, but had been having problems since about mid...
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1 comment
MariaST
#1125106

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#806923 Review #806923 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Uneducated on phone topics
  • Incompetence of customer service
  • Service technicians suck
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Straight Talk Horrible Worst Comp
Resolved
Straight Talk wireless is the WORST wireless company to deal with. DO NOT buy their products or use their service. Their phones are junk. Unless you buy the phone from them online, they WILL NOT REFUND YOUR MONEY. If the original phone is less than 30 days old, they...
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2 comments
MariaST
#1116361

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#795748 Review #795748 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Poor service quality
  • Quality of replacement
Reason of review
Bad quality
Loss
$92
Preferred solution
Full refund
Tags
  • customer service person
  • Deliberate Misinformation
  • Language Comprehension
  • Inability To Speak Off Script
I've had several issues recently. First, I tried to switch service from one phone to another and had to spend several hours on the phone with horrendous customer service because the website rejected my attempts. Then, they claimed my sim card expired, for absolutely no...
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1 comment
MariaST
#1106810

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#784011 Review #784011 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service

Straight Talk Wireless - Bring Your Own at Your Own Risk

1.4
Details
I have used straight talk for 2 years now. I initially purchased an iPhone 5s through their program and had little complaints... mainly bc I set up autopay and did not interact with customer service. However, I recently decided to try the bring your own program by using a friends iphone 5 after breaking my own. Not the best decision. If you are currently considering doing the bring your own program, reconsider and read some reviews. I wish I had. I received the wrong SIM card (late) and when I finally received the correct SIM card the connection did not occur until almost 3 days later. That is being generous, because as I type my service is still not completely active. My internet is nonexistent and when I called for the 4th or 5th time since attempting this I received little help other than "wait" and an attitude. I am a woman who commutes alone. I have had no way of contacting contacts through imessage or email. In addition I am unable to monitor the bus schedule that connects my lot to the hospital. If you are considering Straight talk, know that the service rivals its rivals. However, the customer service and technology DOES NOT. It is worth it if you can actually get your phone to work.
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1 comment
MariaST
#1104842

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#781974 Review #781974 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Affordable
  • Wireless service comparable to big names
Cons
  • Customer service
  • Sim card mix up
  • Lack of tech support
Reason of review
Poor customer service
Loss
$45
Preferred solution
Price reduction
1.0
Details
We just called Straight Talk about activating my sons SIM card.His other phone was stolen. Called on Saturday paid an extra $14.99 for next day delivery, I understand the next day was Sunday so I understood it would not be delivered that day. It finally arrived Tuesday...
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1 comment
MariaST
#1101534

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#778251 Review #778251 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue
1.3
Details
Got a new AT&T phone.So I bought a SIM card activation kit so I could use then AT&T phone. After nearly 2 hours on the phone with the customer service rep he told me that my newly purchased SIM card was defected.Since they had already started the transfer of my service...
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2 comments
Anonymous
#1232253

Having the sameness issue now. Switching services instead

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Review
#774640 Review #774640 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Tech support
  • Delivery
  • Online customer service chat
Reason of review
all of the above besides payment,pricing,and warranty.
Preferred solution
Let the company propose a solution