1.5
Details
Horrible Horrible Phone - Straight Talk Wireless
I brought a LG Stylo 2 phone at the end of Aug 2016, within the 1st month my SIM card went out for no reason, the company sent me another SIM card.Woke up this morning and once again my phone says invalid SIM card...was working fine last night, i did not drop it or...
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5 comments
Anonymous
#1232094

This is the second time i got invalid sim card i was useing my straight talk lg stylo w all morning i put it down for a half hour the go to make a call n there it is invalid sim card this is bull

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Review
#942283 Review #942283 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Another Phone
Tags
  • Straight Talk trac Phone
  • Lg Stylo 2 Phone
1.2
Details
I bought an iPhone 6 Plus and I tried to get my phone number switched over but they told me that they would have to send me a new SIM card because the one that came with the phone didn't work and that really pissed me off so then I called so they could send another...
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1 comment
Anonymous
#1169446

OMG you're an ***. Sure i'd be upset cause I hadn't gotten the Sim card to but unless you bought the phone from Straight Talk to begin with of course you will need a different Sim card.

Sue them really? smdh This country is going to *** and its because of people like you.

Review
#859576 Review #859576 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Problem with delivery
I was taken in by this company's unlimited talk-text-data plan that is being advertised on national television.I bought the plan, sim card and my phone. Firstly, I wanted to use my Metro PCS phone. NOPE the system doesn't use my Alcatel phone that was put on the market...
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1 comment
Anonymous
#1169451

They don't say you can use any phone. They have to be compatible. Seems like you were using some cheap phones cause I know most of the newer name brand phones work.

Review
#858751 Review #858751 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Bad quality
1.1
Details
Bought a card to refill my phone and it wont refill my service...thanks.
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1 comment
MariaST
#1151122

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#837581 Review #837581 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
2.7
Details
First off, let me start by saying this has been....LITERALLY....the worst and most AGGRAVATING week of my life!Well maybe not my life but...you get it! Straight talk is A FREAKING JOKE! i bought the *** BYOP kit ...yeah this will be great...NO IT IS NOT GREAT! first...
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3 comments
Anonymous
#1175266

I can relate to this aggravation. They have my account of 3+ years so screwed up and if I can survive this month my 3 phones are transferring to Verizon prepaid.

A little extra money is worth being shed of this nightmare. My brand new phone is linked to someone's else account and I can't change it because I don't know their security questions. Heck they did this and refuse to help.

I have someone phone number I can't change and they have an account they can't touch because they don't know the IMEI on my phone! Can't make this stuff up!

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Review
#837562 Review #837562 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Terrible customer service
Reason of review
Nothing but a freaking joke
Loss
$75
Preferred solution
Price reduction
Tags
  • Straight Talk Horrible Worst Comp
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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1 comment
MariaST
#1128281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#810556 Review #810556 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
1.0
Details
To update, I have been in contact with Straight Talk since my initial to this site post via email. While I appreciate them reaching out through this post, this has continued to be a nightmare. I originally posted on Feb 1st, but had been having problems since about mid...
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1 comment
MariaST
#1125106

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#806923 Review #806923 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Service technicians suck
  • Uneducated on phone topics
  • Incompetence of customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Straight Talk Horrible Worst Comp
Straight Talk wireless is the WORST wireless company to deal with. DO NOT buy their products or use their service. Their phones are junk. Unless you buy the phone from them online, they WILL NOT REFUND YOUR MONEY. If the original phone is less than 30 days old, they...
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2 comments
MariaST
#1116361

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Resolved
Review
#795748 Review #795748 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Quality of replacement
  • Poor service quality
Reason of review
Bad quality
Loss
$92
Preferred solution
Full refund
Tags
  • customer service person
  • Deliberate Misinformation
  • Language Comprehension
  • Inability To Speak Off Script
I've had several issues recently. First, I tried to switch service from one phone to another and had to spend several hours on the phone with horrendous customer service because the website rejected my attempts. Then, they claimed my sim card expired, for absolutely no...
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1 comment
MariaST
#1106810

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#784011 Review #784011 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service

Bring Your Own at Your Own Risk | Straight Talk Wireless

1.4
Details
I have used straight talk for 2 years now. I initially purchased an iPhone 5s through their program and had little complaints... mainly bc I set up autopay and did not interact with customer service. However, I recently decided to try the bring your own program by using a friends iphone 5 after breaking my own. Not the best decision. If you are currently considering doing the bring your own program, reconsider and read some reviews. I wish I had. I received the wrong SIM card (late) and when I finally received the correct SIM card the connection did not occur until almost 3 days later. That is being generous, because as I type my service is still not completely active. My internet is nonexistent and when I called for the 4th or 5th time since attempting this I received little help other than "wait" and an attitude. I am a woman who commutes alone. I have had no way of contacting contacts through imessage or email. In addition I am unable to monitor the bus schedule that connects my lot to the hospital. If you are considering Straight talk, know that the service rivals its rivals. However, the customer service and technology DOES NOT. It is worth it if you can actually get your phone to work.
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1 comment
MariaST
#1104842

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#781974 Review #781974 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Wireless service comparable to big names
  • Affordable
Cons
  • Sim card mix up
  • Lack of tech support
  • Customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Price reduction