Wapello, Iowa
Not resolved
2 comments

I bought one of their smart phones at Wal-mart. When I got it home I purchased a 30 day automatic refill data plan over the phone with my credit card. After trying for 4 hours and putting in numerous strings of numbers we could not activate the phone. Understanding their customer support was extremely difficult and frustrating. I decided the phone was never going to work - perhaps their signal was too weak here? However other phones work well.

So I was advised to return the phone to Wal-Mart and wait a few days and then request a refund on the data plan. Wal-mart refunded the purchase price. They noted they had rec'd lots of returns of these Straight Talk phone.

I ran into trouble when I tried to get a refund of the data plan. The said since the phone was never activated and I was never assigned a phone number they could not find any record that I had purchased a data plan. A few days later the charge appeared on my debit card. I called them back and they maintain that since I don't have the phone or a phone number there is nothing they can do.

Well there is something I can do and that is to tell everyone I know to stay away from this company.

Product or Service Mentioned: Straight Talk Wireless Phone Plan.

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MChuckM
#513438

Unfortunately I used my debit card and the Credit Union cou;d not stop payment.

I think we should be complaining to Wal-Mart since they seem to be the exclusive provider of the service. In fact I am going to e-mail them right now and suggest they look at all the complaints on this web site....

Anonymous
#495662

Since you got no service dispute it with your credit card. They will put the charge on the side til they decide. Which should go well for you.

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