I bought one of their smart phones at Wal-mart. When I got it home I purchased a 30 day automatic refill data plan over the phone with my credit card. After trying for 4 hours and putting in numerous strings of numbers we could not activate the phone. Understanding their customer support was extremely difficult and frustrating. I decided the phone was never going to work - perhaps their signal was too weak here? However other phones work well.
So I was advised to return the phone to Wal-Mart and wait a few days and then request a refund on the data plan. Wal-mart refunded the purchase price. They noted they had rec'd lots of returns of these Straight Talk phone.
I ran into trouble when I tried to get a refund of the data plan. The said since the phone was never activated and I was never assigned a phone number they could not find any record that I had purchased a data plan. A few days later the charge appeared on my debit card. I called them back and they maintain that since I don't have the phone or a phone number there is nothing they can do.
Well there is something I can do and that is to tell everyone I know to stay away from this company.
Product or Service Mentioned: Straight Talk Wireless Phone Plan.