Hotspot not working | Straight Talk Wireless

Data works on phone. I put the $55 ultimate unlimited card on here Sunday. Hotspot worked Monday and then hasn't worked since. Will let device connect but not use internet. Have reset phone and device multiple times plus everything else could think of to get to work.
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1 comment
MariaST
#1794409

Hi Hi Naoki. This is Maria from Straight Talk Wireless.

I read your post and am sorry that you're having trouble with your hotspot service. If you could chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355, so we could further resolve the issue at hand. We'll help you get running. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1742163 Review #1742163 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Wireless service comparable to big names
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.7
Details
I purchased the ultimate unlimited plan just for the purpose of being able to use the hotspot on my iPhone 8 Plus. When I went to use my hotspot I found out I had to order a new sim which would take me from at&t to T-mobile. The only reason I’m able to get service in...
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1 comment
MariaST
#1780109

Hi Misleading-irksme. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience this may have caused you. This is not how we want you to feel and experience. Allow us to take a closer look into what is going on and ensure there is a resolution for you today.

For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.

Review
#1711595 Review #1711595 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Inexpensive
Cons
  • Hot spot is conditional
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk customer
  • bad reviews straight talk phones
  • Bad Business Practice
2.4
Details
No matter how strong my signal is, I still get knocked offline repeatedly while trying to use some of the 'unlimited' data I paid good money for- even after adding a fresh card, nowhere near the 10 g limit,so not a matter of over use- thinking of switching directly to...
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1 comment
MariaST
#1651191

Hi UniformNightingale353. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1480303 Review #1480303 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Reason of review
Bad quality

Unlimited Data | Straight Talk Wireless in Austin, Texas

2.0
Details
Unlimited data i use aot a data for work looking up materials so I bought 55 dollar plan says unlimited talk data text I still have 15 days before i need to renew for another month an they said i went over data limit in 15 days an turn off my data completely cant use phone have try find a wifi in a small town is not going to happen
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1 comment
MariaST
#1691310

Hi,ChillyRiverDolphin981. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1413150 Review #1413150 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Cons
  • Dont know definition of unlimited
Reason of review
data
Loss
$55
Preferred solution
Price reduction
1.2
Details
me and my husband both have cell phones through them and we both pay $55 dollars a month for supposed to be unlimited high speed internet....when we called to see why our service had slowed down they told us our high speed data had run out.....my question is how does...
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Review
#1388153 Review #1388153 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Reason of review
Not as described/ advertised

They said Ultimate Unlimited Data did not mean unlimited. | Straight Talk Wireless

Should I say more? Same day I bought card they suspended my service because Ultimate Unlimited Card did not mean unlimited. It was almost funny, had it not been so tragic.
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Review
#1281127 Review #1281127 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Reason of review
Not as described/ advertised

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