Product: Straight Talk Wireless Unlimited Phone Plan Clear all filters (17 of 17 reviews match)
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1.0
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I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge. I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last...
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2 comments
MariaST
#1708426

Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership.

We understand your frustration. This is definitely not the experience we want you to have. Your concern has been escalated. Using the reference number given to you by the last representative you spoke with, we can check the status of your escalation ticket.

Please chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We look forward to speak with you again to finally straighten things out.

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Review
#1569490 Review #1569490 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Cons
  • Unwilling to help
Reason of review
Bad quality
Loss
$17
Preferred solution
Full refund
Tags
  • Straight Talk trac Phone
Unlimited plan untill they get your money and then it back to grandmoms dial up 80's stile internet.been a customer for a long time but my four lines wont be hooked back up..
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2 comments
MariaST
#1578373

Hi Valued Customer. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368578 Review #1368578 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
4.3
Details
I am outraged that Straight Talk advertises that they offer unlimited date and then puts limits on the data. My phone was purchased in a Straight Talk box and my phone has a WIFI option and I was told I can't use my data with that option. I like their phone service...
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2 comments
MariaST
#1561381

Hi GlaringDeer846. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1356794 Review #1356794 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
Preferred solution
Let people use the unlimited data as advertised.
Everything was s slow. WHY ?????????????
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1 comment
MariaST
#1566117

Hi CeaselessKestrel431. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog, and I'm sorry that you are having issues. To better assist you in resolving your issue, please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1314177 Review #1314177 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Damaged or defective

Straight Talk Wireless - Straight Talk doesn't honor "unlimited data"

1.4
Details
Straighttalk doesnt honor the $55 unlimited wireless plan AT ALL. They stop delivering the wireless service at 6g. This plan is WORTHLESS.
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Review
#1243766 Review #1243766 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
I bought at walmart the $55 ULTIMATE UNLIMITED PLAN after watching movies on my phone for 2 weeks they cut my ultimate unlimited 4g down to 2g said i was using to much data my box does not say $55 10gb of data it says ULTIMATE UNLIMITED.
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1 comment
Anonymous
#1465102

Data IS unlimited, 4G data isn't (Read the fine print). You should be happy that you got 2 weeks, many customers (Some who don't stream) get much less.

After 10 GB, your data is slowed.

Maybe try sa data tracker. My favorite is 3G watchdog (Tracks 4G also).They DO short-change most, but sounds like you may have actually gone over your 10G of 4G.T

Review
#1204539 Review #1204539 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised
2.5
Details
Despite being fined for this same issue, straight talk continues to shut off data or slow it down. File a complaint with FTC and Consumer Protection Agency. This is the only way to stop this practice.
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1 comment
Anonymous
#1415616

I totally agree, you pile up the hours on Facebook over the holidays, few evenings of ***. Come Monday when you need it to play a training video.

Dam thing loads slow, or kick itself out, due to timed out? I for one, know the definition of UNLIMITED....Clearly straight talk feels, unlimited through a filter, or flat out choked out...is unlimited..

Review
#1160288 Review #1160288 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Bad quality
1.5
Details
The new data plan was announced in mid july that the 10g plan would be upgraded to 12g of high speed then slow to 2g afterwards fir the same price.When i renewed my service for august, my data went to crap! Less than 2g speeds as soon as i renewed it and i hadn't even...
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2 comments
MariaST
#1371940

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

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Review
#1102970 Review #1102970 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised

Straight Talk Wireless - Service sux

Service unlimited, mind you, shut down. Pain major, just to send this.
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Review
#1081395 Review #1081395 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Not as described/ advertised

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews
2.2
Details
Have had Straight Talk for several years without incident, however, in January 2017 my plan renewed with 10gb of data which lasted less than 10 days......No way I used that much data!!Called customer service and the only explanation I got was it must be a problem with...
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12 comments
Anonymous
#1291892

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you have a complicated problem during activation or later, as long as they have your money already, it's too bad, so sad, cry to your dad. Straight Talk/Net10/TRACFONE are thieves, modern day pirates.

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Review
#1004519 Review #1004519 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Pros
  • Affordability
Reason of review
Poor customer service
Loss
$55
Preferred solution
DATA HISTORY OR RESET DATA DUE TO ERROR
Tags
  • 10gb Data Plan