1.0
Details
I have NEVER experienced such a horrible Website as the Straight Talk Wireless site. It was IMPOSSIBLE to activate my new phone when I switched to STW and had to do it by phone; now I just tried to set up an account. It didn't accept my password so I went through the...
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1 comment
MariaST
#1429985

Hi Royrutanen. This is MariaST.

I noticed your complaint on this blog and we would like to help you. We are also sorry that you are having issues with the website in trying to activate your phone. We have other way to activate your phone, you can simply text the word "Port" or "Activar" to short code 611611. You can also chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1185225 Review #1185225 is a subjective opinion of poster.
Product
Straight Talk Wireless Website
Pros
  • Havent even been able to make a call yet
Cons
  • Your website truly really sucks not user friendly at all
  • Unable to activate phone on website or create an account
Reason of review
STW Website SUCKS
Loss
$144
Preferred solution
Let the company propose a solution
Tags
  • Think Before You Switch To Stw
1.0
Details
Sept 12,2017.The app and the website routinely gives out messages claiming your password's incorrect, or your pin # is incorrect, etc., when trying to log-in. I reluctantly call support because the last time I contacted them was so awful, but hey,,,just following...
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1 comment
MariaST
#1369058

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1099886 Review #1099886 is a subjective opinion of poster.
Product
Straight Talk Wireless Website
Reason of review
Poor customer service

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