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I have been a Straight Talk customer for many years. A few problems here and there.

Always hard to reach a person.

However, this time, my phone had suddenly died with 52% charge on battery. Late the following day, it made a sound and showed a totally drained battery. Had to charge it all day. Everything worked.

Good, yes?


I work from home and needed to call one of my bosses.

Could not be completed. Tried again. Same thing. Tried every so-called help option they have.

Only response was that refill is due 7-30-2021. Today is 7-26-2021.

Not one single option worked.

Even the text for help was not available.

There is no way to reach anybody to find out what happened or why.

Tomorrow I am going to town and getting different service. Will never recommend Straight Talk to anyone, but will surely warn anyone about them.

Thoroughly disgusted former customer.

User's recommendation: Avoid Straight Talk.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Preferred solution: Restore ability to make phone calls. .

Straight Talk Wireless Pros: Price.

Straight Talk Wireless Cons: No customer service.

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Hi, Lois M Ayn. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble you have encountered with our service. As one of our long time customers, we didn't mean to make you feel this way. We appreciate your business throughout the years you’ve been with us and certainly would want it to continue. Allow us to make things right for you.

Please chat with us using this link or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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