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Straight Talk Wireless in Nashville, Tennessee - Excessive data

Last night my phone starts flashing an error code 67. No big deal i just have to call tech support and they'll fix it like they did last month. wow was i wrong. i have just spent 3 HOURS trying to get somebody to listen and turn my data back on. apparently i was using excessive data and they cut off the date portion of my UNLIMITED plan. i tried to stay polite but some of the people were just so down right rude and arrogant. they kept transferring me to some Data department that was nothing but teleprompts, after they assured me that there was going to be a human at the other end of the line. It took me almost an hour and 5 phone calls to have them track down how much is considered excessive data (apparently 1.5 gb). They then were pretty much accusing me of breaking their Terms of Service, "well do you have a home computer ma'am?" "yes i do." "well ma'am you can't use your phone to connect your home computer to the Internet." "I'm not" "well ma'am that is just an example of something we call tethering." So i go round and round and round trying to get somebody that can turn my data back on. i keep hearing "oh we're not allowed to do that" or "oh we can't do that from here." Somewhere in that company is somebody that can turn on the data, they can over ride the computer and fix the issues, which apparently they're having a ton of. i finally had enough and asked to talk to the ranking manager that was on duty since nobody else would listen, i waited on hold for almost 30 minutes only to hear the phone pick up and then get hung up. I called back and from the start said i want to speak to the ranking manager that is currently on duty in the company. repeated the issues over and over and over again. i finally find somebody that's semi listening (i think) the most she'll, do cause she can't turn on the data, is give me 5 free days at the end of this service cycle. Now hang on, she can't give me my data back but she can give me 5 days of free service at the end of this cycle; so instead of going 4-6 days without my data I'd be going 9-11 days without the data. I've had it with this company, yeah the price is good but i never had issues like this with my contract phones. time to go back.
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Author
Location
Nashville, Tennessee
Loss
$50
Review #397125 is a subjective opinion of poster.
1 comment
Five phones later still waiting for yet another replacement phone! me at the customer bought a brand new phone 3 months later the my brand new phone stopped working. straight talk told me they were going to send me a brand new phone I got a refurbished phone shipped...
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Anonymous
#684683

I, too, have a samsung galaxy 2 phone for almost 1 year and no problems until 1 month ago. I noticed after 2 weeks of refilling my service that my 4G was turned off I called c...

Author
Location
Bristol, Tennessee
Loss
$5000
Review #390805 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Loretto, Tennessee - Straight talk not to straight

was going on winter vacation due to health for 4 months had to get phone coverage so I could be sure to get help if I needed it due to health and traveling as a single older women . Everyone suggested straight talk so went to Walmart had to purchase straight talk phone & 45$ card ok well worth it for what i needed rightttttt? Not thuo I called straight talk and asked at walmart was told this would do perfect for me . not true for I totally lost service many many times could not get or send pics for I own a business as well someone else was running and needed this feature to use my whole trip well guess what even thuo i was told again no problems well problems losing money for I can not send or recieve pics or even have communications with my store 80% of the time so how much money am I losing due to this phone tooo much . called straight talk after total of 4 days on phone equally 4 hours or customer service bs and run around still no satisfaction so whats a person suppose to do keep losing money and being treated rude by customer service ...this is very bad & sad customer relations when I get back home I definatly will be changing service and let everyone know how poorly the service & customer service is with this company
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Author
Location
Loretto, Tennessee
Loss
$500
Review #361856 is a subjective opinion of poster.
1 comment

Straight Talk Wireless in Arlington, Tennessee - Straight Talk Cell Phone

Recent experience with StraightTalk: --Purchased a Galaxy SII smartphone at WalMart for $350 and an airtime card for $45. --Discovered that the cell provider does NOT offer call forwarding - a feature readily available on all national cell carriers (note: StraightTalk uses AT&T). --WalMart refunded the purchase price of the phone but not the airtime card ($45). --Contacted StraightTalk - Spent nearly an hour on the phone with customer service before a knowledgeable rep came on the line. They refused to refund any of the $45 citing a policy of not refunding airtime. I DO NOT recommend StraightTalk for two reasons: 1. Poor customer service 2. No call forwarding feature
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Author
Location
Arlington, Tennessee
Loss
$45
Review #350673 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Memphis, Tennessee - How Could This Be Possible?

About a week in a half ago i paid my sister's phone bill. I also setup her account which has been up I think about two years. So this morning they turned her phone off and say that her minutes were transferred to another account that is on the line (which we know nothing about). They told me that there wasn't anything they could do because I didnt know the zip-code for the other phone (as I previous stated I know nothing about). I told her to give my money back or transfer her minutes back to her phone. She insist that I give her a zipcode to the phone that the minutes were transferred to and i tell her I DO NOT know anything about another phone on the account. After this long phone call I decide to hang up and call again later. THis second person insisted that the bill was never paid. *** STRAIGHTTALK WIRELESS.
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Author
Location
Memphis, Tennessee
Loss
$49
Review #343034 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Memphis, Tennessee - Still waiting for service from Straight Talk

Straight Talk still, after 5days, has not set up my cell service. I paid for one month service and a sim card. The card must be defective and the said they would send a replacement. I called today and the replacement still has not shipped. I am totally pissed. I have been without a phone since July 13 since my cell is my primary phone. Their customer service seems to be lacking. They give several different numbers to call but they all seem to go to the same helpdesk. And with all the complaints that I've read why are they still in business?
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Author
Location
Memphis, Tennessee
Review #332908 is a subjective opinion of poster.
1 comment

Straight Talk Wireless in Gatlinburg, Tennessee - Straight Talk Customer Service

I must agree with the negative comments about Straight Talk customer service. Though the English language skills of the reps I talked to was acceptable, their inability to handle complex problems becomes a real problem when they don't know enough to hand the problem off to someone who can. They are apparently told not to do this. This leads to a situation where you spend days trying to resolve an issue, often dealing with reps who want to repeat the exact same steps that were tried before. The company does not seem to have a customer service focus. They will do their best, but when push comes to shove, it's all on you. Contrast this with a company like Amazon, who has excellently trained representatives who are eager to find the solution to your problem, and empowered to do so. I was attempting to buy a phone at the Straight Talk website (the only place it was available) with a Wal-mart money card. After 4 days, I was finally informed that that card was not accepted by Straight Talk. This is odd, since Wal-mart is a partner, and the fact that using a Wal-mart money card is referenced on the very site that the phone is sold from. The solution to my problem is actually quite simple, and I am sure that a quick conversation with a person who - A,was a native speaker and B, who was empowered to actually solve the problem in order to maintain customer satisfaction, the issue could have been successfully resolved. All in all a disappointing process, certainly not up to present day acceptable customer service standards. D+
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Author
Location
Gatlinburg, Tennessee
Review #331902 is a subjective opinion of poster.
8 comments
I purchased the nokia e 71 phone from Wal Mart and also purchased a 6 month card for unlimited talk text and data use after about 3 months I receive a so called courtesy call from them complaining i was using excessive data. How do yu have excessive use on an unlimited...
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Anonymous
#709517

I got tired of paying though the nose and switched to straight talk. DON'T DO IT! Customer service is almost non existent. Problems from the begining. If you need help, good l...

Author
Location
Nashville, Tennessee
Loss
$600
Review #256892 is a subjective opinion of poster.