State: Tennessee Clear all filters (48 of 1836 reviews match)
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Straight Talk Wireless in Jackson, Tennessee - Customer service don't care

I woke up to find my phone cut off, number given to someone else. I had my number for 10 years. Boy was I mad. I was on phone with them 4 to 5 hours trying to get my number back. Talked to 3 to 4 different no help people. Never would do anything. CUSTOMER SERVICE SUCKS!! !! !!!!!!!!!!!!!!!
3.8
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Diversity of Products or Services
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Website
#1064719
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I brought the Straight Talk LG Stylo 2 LTE phone in late August..I had the SIM card replaced twice so i complained to the BBB...So finally the company agreed to replace my phone..Got the phone 2 days ago and once again the SIM card went out..Didn't even have the phone...
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1.0
Michie, Tennessee
#950988
I could not send text or call anyone other than straight talk. Their Tech told me to dial Star 22891 I do this my my phone works call back another tech told me that damaged my cell now they're telling me they can't do anything about it unless I have another phone to...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

1.8
#947809
Straight Talk Wireless - Horrible Horrible Phone
I brought a LG Stylo 2 phone at the end of Aug 2016, within the 1st month my SIM card went out for no reason, the company sent me another SIM card. Woke up this morning and once again my phone says invalid SIM card...was working fine last night, i did not drop it or...
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Anonymous
Anonymous

This is the second time i got invalid sim card i was useing my straight talk lg stylo w all morning i put it down for a half hour the go to make a call n there it is invalid s...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

1.5
Michie, Tennessee
#942283
They suckered and barely know English run run run the other way they may be cheaper but you get what you pay for
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I told the customer rep to not take the money out of my checking account 4 days before it was due on one of my phones and for one thing she barely knew the English vocab. But anyhow I told her 3 times do not take the payment out out she said ok low and behald the ***...
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heathseymour22
heathseymour22

Same thing happened to me they barely know English what do you expect

I got two phones through straight talk and I have had nothing but problems with them I have called customer service and they keep transferring me I asked to talk to a supervisor and they tell me that I am speaking with the supervisor so I ask to show with some one...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

AlexTrac
AlexTrac

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
#808384
I just got me a straight talk refill card and it has not cut on yet!
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

#803889

Straight Talk Wireless - Straight Talk Zte Lever Android Prepaid Smartphone Review from Loudon, Tennessee

A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart.Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of purchase. Now I have an almost $200 phone that I cannot do anything with. Walmart will not rescan the phone without the receipt, and Straighttalk won't reset it without proof of purchase. My phone number is 8654409071 Email: kels22landon@gmail.com I have talked to customer service multiple times, and been on the phone for at least an hour trying to resolve this issue.It is ridiculous that I cannot use my phone because Walmart didn't do their job correctly. "Hi. I am Maria and I work with Straight Talk. Please send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email. Thank you."
3.8
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
#788544
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Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
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Straight Talk Wireless Questions
I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.8
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  • Lied to by employees
#748984