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1 comment
1.8
Details
I could not send text or call anyone other than straight talk. Their Tech told me to dial Star 22891 I do this my my phone works call back another tech told me that damaged my cell now they're telling me they can't do anything about it unless I have another phone to...
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MariaST
Straight Talk Wireless Verified Representative
#1236838

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

Author
Location
Mount Juliet, Tennessee
Reason of review
Bad quality
Review #947809 is a subjective opinion of poster.
5 comments
1.5
Details
Straight Talk Wireless - Horrible Horrible Phone
I brought a LG Stylo 2 phone at the end of Aug 2016, within the 1st month my SIM card went out for no reason, the company sent me another SIM card. Woke up this morning and once again my phone says invalid SIM card...was working fine last night, i did not drop it or...
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Anonymous
#1232094

This is the second time i got invalid sim card i was useing my straight talk lg stylo w all morning i put it down for a half hour the go to make a call n there it is invalid s...

Author
Location
Michie, Tennessee
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Another Phone
Tags
Review #942283 is a subjective opinion of poster.
1 comment
1.0
Details
They suckered and barely know English run run run the other way they may be cheaper but you get what you pay for
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MariaST
Straight Talk Wireless Verified Representative
#1134691

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Chattanooga, Tennessee
Reason of review
Poor customer service
Review #817833 is a subjective opinion of poster.
2 comments
1.0
Details
I got two phones through straight talk and I have had nothing but problems with them I have called customer service and they keep transferring me I asked to talk to a supervisor and they tell me that I am speaking with the supervisor so I ask to show with some one...
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MariaST
Straight Talk Wireless Verified Representative
#1126567

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Kingsport, Tennessee
Reason of review
Poor customer service
Review #808384 is a subjective opinion of poster.
1 comment
I just got me a straight talk refill card and it has not cut on yet!
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MariaST
Straight Talk Wireless Verified Representative
#1122865

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Memphis, Tennessee
Reason of review
Order processing issue
Review #803889 is a subjective opinion of poster.
1 comment
1.8
Details
I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't...
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MariaST
Straight Talk Wireless Verified Representative
#1107964

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Johnson City, Tennessee
Pros
  • Service plan
Cons
  • Lied to by employees
Reason of review
Poor customer service
Review #748984 is a subjective opinion of poster.
2 comments
This is the worst company ever!!! Ena 520823 is the most horrible rep I've ever spoken too & she disconnected the call. Mark 513639 (suppose to be a supervisor I was told) did nothing what so ever for me but ask me to hold while he worked on my acc and repeated...
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MariaST
Straight Talk Wireless Verified Representative
#1051690

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Johnson City, Tennessee
Cons
  • Lack of knowledge
  • Being hung up on
  • Misleading terms of service
Reason of review
Poor customer service
Review #720755 is a subjective opinion of poster.
2 comments
My daughter purchased a $30 card to renew her minutes. However she was unaware that she had to purchase the $45 card, as someone else had bought the phone for her, and apparantly chose the $45 plan initially. Straight talk would not allow her to add her minutes using...
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Anonymous
#1030461

Overreacting. You can't use the $30 refill card with an android phone.

Author
Location
Sevierville, Tennessee
Reason of review
Problems with payment
Review #680710 is a subjective opinion of poster.
1 comment
1.0
Details
Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then...
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MariaST
Straight Talk Wireless Verified Representative
#1015955

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Knoxville, Tennessee
Pros
  • Cost
Cons
  • Usa representatives hard to reach
  • Poor service quality
  • Broken refurbished phone
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Review #677316 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
1 comment
2.3
Details
I want everyone to know about Staight Talk wireless. Do not purchase the UNLIMITED card from them. The card is deceptive. There is no Unlimited plan! They put a cap on your usage at 5GB. If you go over that your speed drops to 64 kilobits per second. So in any...
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MariaST
Straight Talk Wireless Verified Representative
#1007816

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Nashville, Tennessee
Reason of review
Not as described/ advertised
Review #665861 is a subjective opinion of poster.