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I just got me a straight talk refill card and it has not cut on yet!
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1 comment
MariaST
#1122865

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#803889 Review #803889 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Order processing issue

Straight Talk Wireless - Straight Talk Zte Lever Android Prepaid Smartphone Review from Loudon, Tennessee

3.8
Details
A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart.Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of purchase. Now I have an almost $200 phone that I cannot do anything with. Walmart will not rescan the phone without the receipt, and Straighttalk won't reset it without proof of purchase. My phone number is 8654409071 Email: kels22landon@gmail.com I have talked to customer service multiple times, and been on the phone for at least an hour trying to resolve this issue.It is ridiculous that I cannot use my phone because Walmart didn't do their job correctly. "Hi. I am Maria and I work with Straight Talk. Please send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email. Thank you."
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Review
#788544 Review #788544 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.8
Details
I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't...
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1 comment
MariaST
#1107964

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#748984 Review #748984 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service plan
Cons
  • Lied to by employees
Reason of review
Poor customer service

Other Product Review

I had a horrible experience with straight talk and I wish I knew the one main person I can talk to because I'm highly pissed.
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Review
#737798 Review #737798 is a subjective opinion of poster.
Reason of review
Bad quality
This is the worst company ever!!! Ena 520823 is the most horrible rep I've ever spoken too & she disconnected the call. Mark 513639 (suppose to be a supervisor I was told) did nothing what so ever for me but ask me to hold while he worked on my acc and repeated...
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2 comments
MariaST
#1051690

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#720755 Review #720755 is a subjective opinion of poster.
Cons
  • Way i was treated
  • Im still waiting for a replacement phone
  • Misleading terms of service
Reason of review
Poor customer service
Tags
  • customer service person

Straight Talk Wireless Phone Extended Warranty Review

I bought your extended warranty for my phone then I'm told I can't use it. Wtf???? If straight talk is refusing to help me then u all should be helping. Why am I paying money for something I can not use??
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Review
#716644 Review #716644 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
My daughter purchased a $30 card to renew her minutes. However she was unaware that she had to purchase the $45 card, as someone else had bought the phone for her, and apparantly chose the $45 plan initially. Straight talk would not allow her to add her minutes using...
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2 comments
Anonymous
#1030461

Overreacting. You can't use the $30 refill card with an android phone.

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Review
#680710 Review #680710 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment

Straight Talk Wireless Sim Card Review

Was told I would receive a Sims Card in 3-5 days. When it hasn't shown up, I call back. Then they tell me it still pending. Ask to talk to a floor manager and customer service keeps giving me excuses.
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Review
#680192 Review #680192 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Problem with delivery

Straight Talk Wireless in Knoxville, Tennessee - 3 month old phone went out

1.0
Details
Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22 that fed ex would bring a box to us no later than aug 2 so i can ship my old phone back first and then they will send a new phone. . Well guess what. the box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! Weve called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.
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1 comment
MariaST
#1015955

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away

Review
#677316 Review #677316 is a subjective opinion of poster.
Pros
  • Cost
Cons
  • Broken refurbished phone
  • Usa representatives hard to reach
  • Poor service quality
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • customer service person
2.3
Details
I want everyone to know about Staight Talk wireless. Do not purchase the UNLIMITED card from them. The card is deceptive. There is no Unlimited plan! They put a cap on your usage at 5GB. If you go over that your speed drops to 64 kilobits per second. So in any...
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1 comment
MariaST
#1007816

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#665861 Review #665861 is a subjective opinion of poster.
Reason of review
Not as described/ advertised