State: Tennessee City: Johnson City Clear all filters (4 of 1877 reviews match)
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1.8
Details
I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't...
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1 comment
MariaST
#1107964

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#748984 Review #748984 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service plan
Cons
  • Lied to by employees
Reason of review
Poor customer service
This is the worst company ever!!! Ena 520823 is the most horrible rep I've ever spoken too & she disconnected the call. Mark 513639 (suppose to be a supervisor I was told) did nothing what so ever for me but ask me to hold while he worked on my acc and repeated...
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2 comments
MariaST
#1051690

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#720755 Review #720755 is a subjective opinion of poster.
Cons
  • Being hung up on
  • Way i was treated
  • Lack of knowledge
Reason of review
Poor customer service
Tags
  • customer service person

Straight Talk Wireless - Sim Card Review from Johnson City, Tennessee

1.0
Details
I was part of the bring your own phone. After waiting 18hrs for my new phone to be active I decided to call customer service. They then told me they put the wrong sims number in the system. Now I hove to non active phones because they have to send me a new sims card. Thats 3-5 business days without a phone! ! Thanks straight talk im going to Verizon !!
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1 comment
MariaST
#906935

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#562781 Review #562781 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless in Johnson City, Tennessee - What didn't happen you mean!!!! Getting the run around no matter who they tell you to call!!!!

Tired of getting the run around by the reps and service people!!!! My Phone hasn't worked right in the whole month I've owned it and I purchased the 2 yr service plan, well that doesn't matter....no one wants to help, just passes you to someone else!!!! I don't understand how you can advertise something and not help your customers....Even the supervisors don't seem to know what they are talking about!!!! I have tried to get my issue resolved to no avail.... its been a week and still no help or answers! Being on the phone for hours is NOT good customer service!!!! Straight talk needs to get better at resolving there issues or advertise what you really offer!!!!
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3 comments
Anonymous
#797714

I don't even want to begin to tell you my experience but I'm going through it currently. How is Straight talk still in business??

MariaST
#796563

Hello, this is Maria from Straight Talk Wireless. We do apologize for the inconvenience this has caused you.

We can be of any help. Please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Anonymous
#795071

worst customer service I've ever delt with in my life!! I would never recommend this company to anybody I don't even see how they are still in business with the way they screw their customers

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Review
#479311 Review #479311 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$600

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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