State: Tennessee City: Johnson City Clear all filters (4 of 1844 reviews match)
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1 comment
1.8
Details
I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't...
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MariaST
Straight Talk Wireless Verified Representative
#1107964

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Johnson City, Tennessee
Pros
  • Service plan
Cons
  • Lied to by employees
Reason of review
Poor customer service
Review #748984 is a subjective opinion of poster.
2 comments
This is the worst company ever!!! Ena 520823 is the most horrible rep I've ever spoken too & she disconnected the call. Mark 513639 (suppose to be a supervisor I was told) did nothing what so ever for me but ask me to hold while he worked on my acc and repeated...
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MariaST
Straight Talk Wireless Verified Representative
#1051690

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Johnson City, Tennessee
Cons
  • Misleading terms of service
  • Im still waiting for a replacement phone
  • Way i was treated
Reason of review
Poor customer service
Review #720755 is a subjective opinion of poster.
1 comment
1.0
Details
I was part of the bring your own phone. After waiting 18hrs for my new phone to be active I decided to call customer service. They then told me they put the wrong sims number in the system. Now I hove to non active phones because they have to send me a new sims card....
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MariaST
Straight Talk Wireless Verified Representative
#906935

Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Johnson City, Tennessee
Reason of review
Poor customer service
Review #562781 is a subjective opinion of poster.
3 comments
Tired of getting the run around by the reps and service people!!!! My Phone hasn't worked right in the whole month I've owned it and I purchased the 2 yr service plan, well that doesn't matter....no one wants to help, just passes you to someone else!!!! I don't...
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Anonymous
#797714

I don't even want to begin to tell you my experience but I'm going through it currently. How is Straight talk still in business??

Author
Location
Johnson City, Tennessee
Loss
$600
Review #479311 is a subjective opinion of poster.

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