State: Tennessee City: Kingsport Clear all filters (6 of 1877 reviews match)
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I got two phones through straight talk and I have had nothing but problems with them I have called customer service and they keep transferring me I asked to talk to a supervisor and they tell me that I am speaking with the supervisor so I ask to show with some one...
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2 comments
MariaST
#1126567

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#808384 Review #808384 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless Phone Extended Warranty Review

I bought your extended warranty for my phone then I'm told I can't use it. Wtf???? If straight talk is refusing to help me then u all should be helping. Why am I paying money for something I can not use??
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Review
#716644 Review #716644 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Straight Talk Wireless in Kingsport, Tennessee - HORRIBLE Customer/Warranty Service

My phone is only 9 months old and the battery dies in 3-4 hrs. This is unacceptable. I called LG because the phone is still under warranty. They said the battery is covered; however, LG makes this phone specifically for ST and that ST services the warranty. LG said I had to call ST to get a new battery. I called ST and was told that they'd send me a new phone -- not just a battery. The catch is that I have to send them my phone 1st, then wait 4-10 days for them to send me the replacement. Again, this is unacceptable. It is ludicrous to expect a customer to be w/out his phone for a week. I have a business to run and this is my only phone. I stayed on the phone w/ST for 1 hr 45 mins and went through 4 layers of management. They refused to correct my problem and kept referring to their "procedure" (requiring me to send in my phone 1st and be w/out a phone for a week waiting for them to send me one once they receive mine). AGAIN, I did not ask for a new phone -- I just needed a battery. LG also said that only the battery needed to be replaced; however, they could not do it. ST had to do it according to their policy for this (Tracfone) phone. ST customer service sucks and their warranty process is unreasonable and unacceptable. This is the worst customer service experience I've had w/a product in several years.
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1 comment
MariaST
#800547

Hello, I am Maria from Straight Talk Wireless. I came across your post and I would like to help you. For us to discuss your issue, please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#479889 Review #479889 is a subjective opinion of poster.
Loss
$200
Tags
  • misleading
Featured
Straight Talk Wireless - $118 International Card Rip Off
I have a woman in Brazil. She gave me her number. I called and asked straight talk how to call her. The employee said to throw away my new $50 US unlimited plan and buy a $60 international card and add it to my phone. That is all they said. I did. I lost my new plan....
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3 comments
Anonymous
#1338786

Yeah they are and out in the desert

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Review
#465717 Review #465717 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Loss
$118

Straight Talk Wireless in Kingsport, Tennessee - I can recieve email but when i try to make a call the prompt says mobile network not available

When I try to make a call a prompt says mobile network not available. I have plenty of time left on my account. What I can't understand why I can receive e-mails and not be able to make or receive calls can you do anything to resolve this problem? I would like to receive some feedback from you guys. My e-mail address is ericjeromewest@gmail.com. Please get back with me on my e-mail please. I am just trying to complete the allotted number of words. When you receive this e-mail please get back with me. sincerely yours Eric West asap.
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Review
#453857 Review #453857 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Straight Talk Wireless in Kingsport, Tennessee - Disgusted

I purchased a smart phone from walmart about a month and a half ago. Since I had the phone I have had *** service half the time I don't even get a signal. When I called they told me they couldn't exchange the phone because the phone had been previously activated and not under warranty, apparently it was a store return. I tried taking it back to walmart and they told me I had to contact the company. I contacted the company again and they said the phone will not work in my area because it runs off a carrier that doesn't have any towers close to my area and yet the same thing they basically told me I was stuck with this phone they couldn't exchange it. I have been with this company for five years and didnt deserve the treatment I got and being told I am stuck with a phone that doesn't work. This is rediculous.
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Review
#406699 Review #406699 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$129

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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