State: Tennessee City: Knoxville Clear all filters (2 of 1877 reviews match)
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Straight Talk Wireless in Knoxville, Tennessee - 3 month old phone went out

1.0
Details
Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22 that fed ex would bring a box to us no later than aug 2 so i can ship my old phone back first and then they will send a new phone. . Well guess what. the box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! Weve called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.
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1 comment
MariaST
#1015955

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away

Review
#677316 Review #677316 is a subjective opinion of poster.
Pros
  • Cost
Cons
  • Being lied to about tracking info
  • Usa representatives hard to reach
  • Misleading diiscount promises
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • customer service person

Straight Talk Wireless in Knoxville, Tennessee - UNLIMITED MINS TEXT DATA NOT HAPPENING WITH STRAIGHT TALK

I REFILLED MY SERVICE WITH THE UNLIMITED PHONE CARD TODAY 7/21/13 WAS USING INTERNET ERROR CODE 130 UNABLE TO ESTABLISH WIRELESS DATA CONN SO TROUBLE SHOOTED PHONE THEN CALLED STRAIGHT TALK TALKED TO GUY HE SAID MY INTERNET WAS SLOWED THEN SWITCHED TO RECORDING SAYING INTERENET IS BEING USED TO MUCH SO CANT USE IT AND IF YOURE NOT SATISFIED THEY WILL GIVE YOU A LIST OF PROVIDERS YOU CAN CHANGE TOO CONTACTED FTC AND DON DARE WATE 6 NEWS IN KNOXVILLE TENN IF IT IS UNLIMITED HOW COME YOU CANT USE IT AND WHY SELL SOMETHING UNLIMITED FOR 49.92 THAT YOU CANT USE IT SHOULD BE CUT IN HALF
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5 comments
Anonymous
#742581

I had my straight talk phone stolen someone cut off my service I had just bought a forty-five dollar card and I lost it and my number I have nothing buy problems with them

Anonymous
#686851

I'm having the same problem and I filled my service yesterday!!!

Anonymous
#685612

Mine is doing the same thing right now! It has been for the last two days!

Like someone else said, it should not say unlimited if it's not..

to me that's false advertising! :(

Anonymous
#684955

I have straight talks unlimited plan. I purchased the 6 month card.

They had an automated recording call me 2 days ago to tell me that I have been using too much data and that I needed to stop using so much or they would either turn off my data or disconnect my phone altogether. My 6- months I up in August.

I won't be renewing. Totally agree straight talk shouldn't sell unlimited if its not unlimited

Anonymous
#684893

I have straight talk and I love it. I use the internet daily on it but not all day long.

Maybe you should consider another service and pay more money. We all have phones with straight talk and love their service.

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Review
#431573 Review #431573 is a subjective opinion of poster.
Loss
$50
Tags
  • WALMART STRAIGHT TALK INTERNET

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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