State: Tennessee City: Memphis Clear all filters (7 of 1877 reviews match)
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I had purchased a phone from them and it broke and I had to get it replaced 6 times and buy again and I was on autopay and they charged me over 720.00 and I had no phone so I canal my bank account and service
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1 comment
MariaST
#1630901

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry that you are having problems. To further assist you, please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1449606 Review #1449606 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
I just got me a straight talk refill card and it has not cut on yet!
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1 comment
MariaST
#1122865

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#803889 Review #803889 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Order processing issue
I've had a Straight Talk phone for years with no complaints. Then I got a new phone, ordered from the internet Straight Talk website. I put in my zip code and was sent a phone that works off T Mobile towers but I had connection less than 50% of the time. Called your...
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2 comments
MariaST
#875426

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

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Review
#525297 Review #525297 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor
  • abismal
Bought a Smartphone in December phone stopped charging whenever it would charge the phone would get hot and the screen would freeze up and go black.Whenever I asked for a supervisor I was told that the person that I was speaking to was the supervisor.Finally after...
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1 comment
MariaST
#796580

Hello, this is Maria from Straight Talk Wireless. We are sorry for what you have gone through.

We understand your frustration over this matter. For us to better help you, please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#476688 Review #476688 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service

Straight Talk Wireless in Memphis, Tennessee - Straight talk is just that only talk

I bought a sim card for the bring your own phone and it did not work. As a simple solution, I went to Walmart and bought the straight talk phone. I was told after 1 hr to proceed with activation. It has been over 24 hrs now and I am without a phone. The people at the company are useless. They continue to say there is nothing they can do and put you off til a later time. I have spoken to 5 representatives at each of their so called resolution time. Now I have spoken with a supervisor and she was worthless. She told me another 24hrs. I explained that the number has been ported and I paid for minutes but yet I have no phone. They stated they must get in touch with the people in which my phone will work with (verizon towers). This is absolutely absurd.
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Review
#400698 Review #400698 is a subjective opinion of poster.
Loss
$200

Straight Talk Wireless in Memphis, Tennessee - How Could This Be Possible?

About a week in a half ago i paid my sister's phone bill. I also setup her account which has been up I think about two years. So this morning they turned her phone off and say that her minutes were transferred to another account that is on the line (which we know nothing about). They told me that there wasn't anything they could do because I didnt know the zip-code for the other phone (as I previous stated I know nothing about). I told her to give my money back or transfer her minutes back to her phone. She insist that I give her a zipcode to the phone that the minutes were transferred to and i tell her I DO NOT know anything about another phone on the account. After this long phone call I decide to hang up and call again later. THis second person insisted that the bill was never paid. *** STRAIGHTTALK WIRELESS.
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Review
#343034 Review #343034 is a subjective opinion of poster.
Loss
$49

Straight Talk Wireless in Memphis, Tennessee - Still waiting for service from Straight Talk

Straight Talk still, after 5days, has not set up my cell service. I paid for one month service and a sim card. The card must be defective and the said they would send a replacement. I called today and the replacement still has not shipped. I am totally pissed. I have been without a phone since July 13 since my cell is my primary phone. Their customer service seems to be lacking. They give several different numbers to call but they all seem to go to the same helpdesk. And with all the complaints that I've read why are they still in business?
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Review
#332908 Review #332908 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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