State: Tennessee Product: Straight Talk Wireless Phone Plan Clear all filters (4 of 167 reviews match)
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Straight Talk Wireless - Customer service don't care

3.8
Details
I woke up to find my phone cut off, number given to someone else. I had my number for 10 years. Boy was I mad. I was on phone with them 4 to 5 hours trying to get my number back. Talked to 3 to 4 different no help people. Never would do anything. CUSTOMER SERVICE SUCKS!! !! !!!!!!!!!!!!!!!
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Author
Location
Jackson, Tennessee
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
Review #1064719 is a subjective opinion of poster.
2 comments
My daughter purchased a $30 card to renew her minutes. However she was unaware that she had to purchase the $45 card, as someone else had bought the phone for her, and apparantly chose the $45 plan initially. Straight talk would not allow her to add her minutes using...
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Anonymous
#1030461

Overreacting. You can't use the $30 refill card with an android phone.

Author
Location
Sevierville, Tennessee
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
Review #680710 is a subjective opinion of poster.
3 comments
Tired of getting the run around by the reps and service people!!!! My Phone hasn't worked right in the whole month I've owned it and I purchased the 2 yr service plan, well that doesn't matter....no one wants to help, just passes you to someone else!!!! I don't...
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Anonymous
#797714

I don't even want to begin to tell you my experience but I'm going through it currently. How is Straight talk still in business??

Author
Location
Johnson City, Tennessee
Service
Straight Talk Wireless Phone Plan
Loss
$600
Review #479311 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Excessive data

Last night my phone starts flashing an error code 67. No big deal i just have to call tech support and they'll fix it like they did last month. wow was i wrong. i have just spent 3 HOURS trying to get somebody to listen and turn my data back on. apparently i was using excessive data and they cut off the date portion of my UNLIMITED plan. i tried to stay polite but some of the people were just so down right rude and arrogant. they kept transferring me to some Data department that was nothing but teleprompts, after they assured me that there was going to be a human at the other end of the line. It took me almost an hour and 5 phone calls to have them track down how much is considered excessive data (apparently 1.5 gb). They then were pretty much accusing me of breaking their Terms of Service, "well do you have a home computer ma'am?" "yes i do." "well ma'am you can't use your phone to connect your home computer to the Internet." "I'm not" "well ma'am that is just an example of something we call tethering." So i go round and round and round trying to get somebody that can turn my data back on. i keep hearing "oh we're not allowed to do that" or "oh we can't do that from here." Somewhere in that company is somebody that can turn on the data, they can over ride the computer and fix the issues, which apparently they're having a ton of. i finally had enough and asked to talk to the ranking manager that was on duty since nobody else would listen, i waited on hold for almost 30 minutes only to hear the phone pick up and then get hung up. I called back and from the start said i want to speak to the ranking manager that is currently on duty in the company. repeated the issues over and over and over again. i finally find somebody that's semi listening (i think) the most she'll, do cause she can't turn on the data, is give me 5 free days at the end of this service cycle. Now hang on, she can't give me my data back but she can give me 5 days of free service at the end of this cycle; so instead of going 4-6 days without my data I'd be going 9-11 days without the data. I've had it with this company, yeah the price is good but i never had issues like this with my contract phones. time to go back.
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Author
Location
Nashville, Tennessee
Service
Straight Talk Wireless Phone Plan
Loss
$50
Review #397125 is a subjective opinion of poster.

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