State: Tennessee Product: Straight Talk Wireless Phone Service Clear all filters (15 of 371 reviews match)
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I had purchased a phone from them and it broke and I had to get it replaced 6 times and buy again and I was on autopay and they charged me over 720.00 and I had no phone so I canal my bank account and service
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1 comment
MariaST
#1630901

Hi. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry that you are having problems. To further assist you, please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1449606 Review #1449606 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
1.8
Details
I could not send text or call anyone other than straight talk. Their Tech told me to dial Star 22891 I do this my my phone works call back another tech told me that damaged my cell now they're telling me they can't do anything about it unless I have another phone to...
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1 comment
MariaST
#1236838

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#947809 Review #947809 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.0
Details
They suckered and barely know English run run run the other way they may be cheaper but you get what you pay for
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1 comment
MariaST
#1134691

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#817833 Review #817833 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.0
Details
I told the customer rep to not take the money out of my checking account 4 days before it was due on one of my phones and for one thing she barely knew the English vocab. But anyhow I told her 3 times do not take the payment out out she said ok low and behald the ***...
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1 comment
heathseymour22
#1134505

Same thing happened to me they barely know English what do you expect

Review
#817820 Review #817820 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
I just got me a straight talk refill card and it has not cut on yet!
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1 comment
MariaST
#1122865

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#803889 Review #803889 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Order processing issue
1.8
Details
I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't...
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1 comment
MariaST
#1107964

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#748984 Review #748984 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service plan
Cons
  • Lied to by employees
Reason of review
Poor customer service

Straight Talk Wireless in Dandridge, Tennessee - Useless Phone

2.2
Details
Ordered android phones for my teenagers only to find out the factory apps use so much of the internal storage you can't even download any other apps. Teenagers with a phone they can't have Facebook or Snapchat on is useless to them. Why sale a phone with a 4gb memory card but not enough internal space to download anything. Returning both phones and will not recommend or use this company again. The customer service was terrible, I was passed around to 4 different reps, none of which could speak clear English, and just continuously repeated what I was saying and couldn't answer any of my questions or solve the problem. TERRIBLE experience
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4 comments
Anonymous
#933506

Straight talk will only get worse. They don't know what you're talking about.

Their strategy is to keep your money.

They are so bad I find it hard to believe apps still in business. There is an app that will help you uninstall a lot of the apps you don't need.

Anonymous
#922907

This is something you do not Blane straight talk for, You blame yourself for buying a phone with such a small amount of internal storage.

Anonymous
#922951
@Jake

No it tells you in the details that the internal storage is what it is before all the Google apps. They fail to tell you that it is not usable storage.

MariaST
#921675

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

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Review
#575039 Review #575039 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer service staff
  • Rudeness of customer service
  • Not enough internal storage
Reason of review
poor customer service and bad quality phones
Loss
$99
Preferred solution
Full refund
I called the service center from my ST phone and the recorded said my phone was deactivated even though it should not have been til the next day. After it asked if I had a PIN and I said yes I then entered it. The recording stated that the time had been added to a...
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4 comments
Anonymous
#1130906

Had to buy two $45 unlimited cards tried to apply both and it's saying already been used call customer service and they said same thing and said there was nothing they can do and I am tired of trying been trying to put it on for four days and have got no where I want my money back and my service back on!!!!!!!!

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Review
#551572 Review #551572 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$52
Preferred solution
Full refund
Tags
  • Pin Stolen
  • Straightalk Scam
I've had a Straight Talk phone for years with no complaints. Then I got a new phone, ordered from the internet Straight Talk website. I put in my zip code and was sent a phone that works off T Mobile towers but I had connection less than 50% of the time. Called your...
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2 comments
MariaST
#875426

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

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Review
#525297 Review #525297 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor
  • abismal

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless reviews

Straight Talk Wireless in Kingsport, Tennessee - I can recieve email but when i try to make a call the prompt says mobile network not available

When I try to make a call a prompt says mobile network not available. I have plenty of time left on my account. What I can't understand why I can receive e-mails and not be able to make or receive calls can you do anything to resolve this problem? I would like to receive some feedback from you guys. My e-mail address is ericjeromewest@gmail.com. Please get back with me on my e-mail please. I am just trying to complete the allotted number of words. When you receive this e-mail please get back with me. sincerely yours Eric West asap.
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Review
#453857 Review #453857 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service