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My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line.

Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then go ahead start monthly service for them.

When my husband tried to connect the phones, he was told that the phones were “too old.” Walmart STILL SELLS iPhone 5’s! They just lost four customers.

Product or Service Mentioned: Straight Talk Wireless Account.

Reason of review: Poor customer service.

Preferred solution: Nothing. Changing companies. .

Straight Talk Wireless Cons: Will not honor promotion.

  • Straight Talk customer
  • Poor Business Practice
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MariaST
#1719013

Hello, PainstakingDormouse141. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have encountered with our service. This is not the kind of experience that we want you to have as a valued customer for years. Let us review the accounts and ensure that there is a resolution for you today. Kindly contact us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.